[Resolved]  Cafe Coffee Day — Extra taxes charged, AC not working and staff does not know how much and for what they are charging

Address:

Vadodara, Gujarat

I went with some friends at the Cafe Coffee Day, Manjalpur, Vadodara. We ordered an iced coffee and cheese toastiza combo, cappuccino and cheese toastiza combo and 2 gourmet hot chocolate. The AC of the restaurant was not working due to which the atmosphere inside was very hot so we took a place in the outside of the restaurant. We were given a bill of Rs. 532, a copy of the same is attached. As per the bill, we were charge VAT and "Additional Tax" 2 times and when we asked the restaurant staff about it, then he replied that perhaps it was towards AC charges and when we insisted that the AC did not work at all due to which we had to take a seat in the outdoor area then he tried to run away from the situation by giving me a lame excuse and he told us that he was facing the heat as well for the entire day. I would like to appeal the authorities of the company to tell me what was the additional tax and for what it was charged twice. I would also like to know why I was charged VAT 2 times? This type of knowledge and attitude of the staff is not at all acceptable and the company must refund any excess amount charged.