[Resolved] Cafe Coffee Day — Poor service at CCD outlet in Xavier Square, Bhubaneswar

Anuja Nath

from Delhi, Delhi

Address:

Khordha, Odisha

I had a horrible experience at CCD Xavier Square, Bhubaneswar today. Today i went to CCD, the nearest one to my college XIMB, with my friends to have cold coffee. We ordered Devil's Own, Crunchy frappe & cafe frappe. The whipped cream they served was stale.. it tasted horrible. We complained to the cashier, but he was not ready to accept! He brought us a bowl of fresh whipped cream from inside and said that was the same whipped cream. But the cream that was served with our drinks was not the same at all, with respect to taste or texture or freshness as a matter of fact and all my friends agree on that point. But the cashier there was so arrogant in accepting the fact. It was a very disheartening incident, since we are regulars at CCD and didn't expect such an experience there.

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2014

Cafe Coffee Day Customer Care's response Dear Maam, We appreciate your effort in writing to us and posting here regarding your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. We have reverted to your mail and would like to get back to you after investigating the issue at our end. Do let us know if we can call you and what is your cotact number. Also, let us know a suitable time to give you a call so we don’t disturb you. We look forward to hearing from you. Regards, Team Cafe Coffee Day [protected]@cafecoffeeday.com