[Resolved] Cafe Coffee Day — rotten cake

Hema Thodkar

from Bangalore, Karnataka

Address:

Bangalore, Karnataka

Purchased choco fantasy cake on 9/9/17 at 100ft indiranagar bangalore but cake was rotten. When complained and returned there was no response from the staff and the manager purnesh who was present at the store.
There response, customer service and quality is patetic.
I need a solution for this issue.

Recommend food quality check at this place.
Improve customer service which is horrible to the core

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Oct 13, 2017

Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

Cafe Coffee Day Customer Care's response Hi,

Please send us your contact details and what is a suitable time to give you a call at [protected]@cafecoffeeday.com.

So that we can try reaching you and get the issue resolve.

Regards,
Team Cafe Coffee Day

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Comments

pespro

from Bengaluru, Karnataka

For finding a solution, please file a complaint with your area District Designated Officer (Food Safety)

Hema Thodkar

from Bangalore, Karnataka

Hema Thodkar
Sep 11 (6 days ago)

to customercare
Hi Team,

With regrads to your response on the complaint, you may call [protected]@[protected] ASAP.

Regards,
Hema.

Hema Thodkar
5:49 PM (0 minutes ago)

to customercare
Hi Team,

I have not received any call from your end.
What is happening to this case?

Regards,
Hema.