Cakegift.in — Product not delivered which was ordered online instead some different order was delivered

Address:	Dharmapuri tamilnadu pincode:636705
Website:	www.cakegift.in/online-cake-delivery-in-dharmapuri

Hi,
I have ordered a cake(order no 134189 in dharmapuri Tamilnadu pincode:636705) online on 15.03.2022 spider man cake(2 tier cake) but received other spider man cake(which is of single base ) on the same day.

The cost for 2tier cake was rps. 1948 was paid online but received a single base cake.

I have seen the image of the 2tier cake online and it was paid for which it was displayed on the website if it was just single base cake then why it was not specified or mentioned anywhere on the website.

The customer support team said the cake will be delivered by 5:30 pm and we received cake by 6:45 after continuously following up from 5:20 pm to 6:30 till that moment no response from the team neither on the customer support no [protected] (a call icon on website, if you click on that then it will directly call on that nimber) nor on whatsapp no [protected] .

After so much fed up conversation chats on whataspp to the customer support team to provide me the updates about my order.

At least the cakegifts.in should provide the duly updates to the customer about their order updates .

Either deliver me my product which i have paid for (2 tier cake ) or else compensate me money for which i received (single base cake).

Thanks,
Shunmathi Asokan.
Phone:[protected]