Calcutta Electric Supply Corporation [CESC] — 03/09832/21 was paid in May but never installed

Address:

A-133, 2nd floor, Metropolitan co-op housing society, Kolkata-105

Issue with Chowringhee office at Kolkata, WB.

We applied for a new meter reference no. As stated above in May but it was not installed as the main connection was delayed on CESC's end because of lockdown.
They sent a person to install the meter without giving the mains connection before!
Then once the main was set, they never came to install my meter.

The offer is usually for 3months and would expire in August. I have paid the advance deposit of 30, 000 almost upfront.

Neither the district engineer at Chowringhee office nor any CESC employee has responded to my problem depsite repetitive mailing and queries.

They expect amidst the pandemic, I have to visit their office which is far from my place in public transport for a connection that I completely applied online.

What's the point of digitalising if people have to visit office and sign forms in a raging pandemic! And if this was the scene, why take money online and not provide service afterwards. This is unprofessional and absurd.