Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
926
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
142
76


Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
926
Responses
0
Resolved
15
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Calcutta Electric Supply Corporation [CESC] Customer Care related pictures (95)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — Voltage fluctuation causing damage my household gadgets.

 Rabindranath Ghosh on May 31, 2016
On 29.05.16 night there was tremendous voltage flactuations of power supply in our building causing damage to electric/ electronic gadgets. I being an electrical engineer could switch off major equiments but my portable hand phone was totally damaged. Since this is due to erratic cesc supply i demand a compensation to replace the set which will cost me around rs.4000. Please confirm per return. Regards.-rabindra nath ghosh' 459 dumdum park, kol-700055....
Complaint comments  Read comments Complaint category Mobile Handsets

CESC — Online payment [Resolved]

 dghosh13 on May 30, 2016
I paid Rs 4510 thru netbanking of indian bank as my electricity bill for apr16; cesc kolkata's online payment website promoted paytm as payment gateway;i made the payment thru them but cesc now saying they never received my payment though by bank a/c shows same sum had been debited from my a/c; last date is 1st june that means i have to again pay the money to cesc; is cesc handi glove with paytm in some scam? how do i get this solved?...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Regular power off for only 15-30 minutes at 2-3 times in a day

 parnab21 on May 30, 2016
My consumer no. Is 10111070043 address: flat 3a, 244, parnasree pally, kolkata - 700 060. Mobile no. 9163438665.

Last one week we are suffering huge frequent power off problem. Each time i hav complained and after some times automatically power on. My few docket nos. Are 0516027781, 0516028125, 0516028463. Last 24/05/16 cesc supervisor came to visit out building and inform cesc form temporary main line hook from poll to main. Cesc workers came and fitted temporary wire from poll to main. They said "this is temporary action. Permanently we will solve the problem from main poll on next...
Complaint comments  Read comments Complaint category Electronics & Appliances

Calcutta Electric Supply Corporation [CESC] — Incorrect meter reading, excessive bill

 basabchakraborty on May 30, 2016
Customer id- 51000719295
Consumer no.- 51187115054
Bill no.- 5118711505404164
Meter no.- 4956459, meter reading for april- 6619.
Bill amount -rs 10748.91
Meter reading as on bill- 6619

Actual meter reading verified by self as on 29th may 2016 - 0005715.

Kindly deal with the deviation and send me an amended bill so that i can pay the actual charges.
Please understand that my monthly average bill comes around rs 1200 and it is difficult to suddenly pay an amount in excess of rs 10, 000 due to incorrect meter reading by your staff.
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Excessive bill for april 2016

 Nilajit2015 on May 28, 2016
Consumer no. 36006466005, customer id. 36000219938, bill no. 3600646600504165,
Average unit consumed : between 36 to 84 per month
(One tube light, one night bulb, one ceiling fan, one t. V. & mobile charging s)

Probable mistake by the person taking reading, he came in late evening (In dark) and/or he typed 1084 unit instead of just 84 unit,
Resulting the gross payable amount : rs. 9940/- in april 2016 bill.

Being an ordinary taxi driver, how come it is possible for me to pay a big amount like this.

Sir,
Please do the needful...
Complaint comments  Read comments Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — High electricity bill

 saquibanwar2003 on May 27, 2016
Dear sir/ma'am
Kindly note that i am md anwar, my consumer no 47114037093. I have been complaininga bout my excess electricity bill for the past 7-8 months at shyambazar cesc office, but there has been no response & till date no one has turned up to check my meter. I have 2 rooms with a fans & a light in each, a fridge, a television, a cfl light in wash room & kitchen each. I have not anything new since past 1 year but my bill has been ever increasing! Today, i received an sms for electricity bill for the month of april 2016 amounting to rs 2970. I have no clue how can my bill shoot so high....
Complaint comments  Read comments Complaint category Electronics & Appliances

CESC — Ambiguity about printing receipt of monthly bill payment

 chowtapan on May 27, 2016
Please provide me the process of printing receipt of monthly bill payment, the bill already paid through your bill payment gateway(via Paytm). Its a funny for this organization i.e. CESC that no easy process been given in their website nor any helpline toll-free no exists in this regard.They always emphasis on the chargeable phone nos for the communication, The organization is not only a big but also hold the maximum electricity in greater Kolkata. The advertisement in your website shows that much more facility is given but it is a furse. Related to monthly bill payment several payment gateways...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Non generation of payment receipt

 SUMAN SANKAR Das on May 27, 2016
Electricity bill for the month of april-2016 of rs 6300.00 was paid through net banking ref no. Fsbi4505707438ig0cbdukw8 on 26.05.2016. The said amount was debited from my account but no receipt was generated.


Customer id : 46000933524
Bill no. : 4638505500304163


Suman sankar das
3rd floor flat-h
Eb-4/6 deshbandhu nagar
Kolkata 700 059
Lp.77/14/1/3...
Complaint comments  Read comments Complaint category Banks

Calcutta Electric Supply Corporation [CESC] — Online bill payment [Resolved]

 Madhurima Mukherjee on May 25, 2016
Dear sir
Cesc bill customer id 55000459471 rs 150/- paid on 11.04.2016 through net
Banking in cesc website by using paytm get way, unfortunately no receipts
Issue from your site any technical problem. But the amount not updated to
Your department and also not refund my bank.
Now the situation is paytm inform us that this transaction was successful from paytm end and if merchant is denying for the payment then kindly share the mail conversation between you and merchant so that we can check and assist you in a better way which i already attach.
Again cesc...
Complaint comments  Read comments [1]Complaint category Business & Finances

Calcutta Electric Supply Corporation [CESC] — Verification of Meter and its surroundings

 juktababu on May 24, 2016
Dear Sirs / Madams,
This is for your kind information that I have found since the last few months that some suspicious electric cables with questionable conditions surrounding our Electric Meter and Main Switch, originated from other flats or so, in the main Meter panel of our complex ( My address: Flat No.: 004, First Floor, 77 Sultan Alam Road, Kolkata - 700 033) in connection to our Consumer No.: 07061055035 which may /might initiate hooking subject to technical verification. In this context, I will very much appreciate if you kindly send some authorized technician of your concern and...
Complaint comments  Read comments Complaint category Business & Finances

Calcutta Electric Supply Corporation [CESC] — Power supply

 navin12455 on May 22, 2016
Having power cut since last 2 hours, my consumer number is 38088011007, your helpline number for my area is giving a message that office is closed, pls also advise if there is any other number than
+91 33-25559815 there are small children in house who are undergoing lot of discomfort as a result of the power cut, pls resolve the issue on an urgent basis...
Complaint comments  Read comments Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — Meter reading

 gautam2508 on May 20, 2016
I am holding cosumer id no. 50001035426, name gautam mazumder. As per your msg of meter reading unit stands 413 units, which is ridiculous. As my ac was defuntiong since last 15 days. 2 ceiling fan, 1 table fan and 3 cf lamps can't cosume of 413 units, does not stand good. Kindly change my meter as it is giving it's reading error.

Please note, the meter should be replaced with new one immediately....
Complaint comments  Read comments Complaint category Electronics & Appliances

Calcutta Electric Supply Corporation [CESC] — Exorbitant electricity bill

 DebosmitaChats on May 20, 2016
Customer id: 76000077371
Bill no.: 7603912400704167
Consumer name: debojyoti chatterjee // consumer type: domestic
Dear sir/madam,

This is to inform we are facing excess bill amount for the month april, 2016.
Would request to validate the reading .And also the meter as our usage is not so much that the amount can deviate.
The only reason i am writing is the bill amount is exorbitant and the usage was not at all this high.. So i kindly ask you to re-check and validate my bill.

Thanking you,
Debojyoti chatterjee....
Complaint comments  Read comments Complaint category Home & Garden

Calcutta Electric Supply Corporation [CESC] — Excess bill amount

 kalyan231984 on May 18, 2016
Sir
Excess bill amount has been sent to my (Krishna kanta roy) cesc bill consumer no. 52011031059,. It is included with my previous month bill amount which was already given on 27.04.2016 but due to mistake it was not on line registered to cesc computer and after complaining to office they were denying to solve my problem. Now what will i do??? Waiting for your feedback on my email address kalyan. Cnc@gmail.com....
Complaint comments  Read comments [8]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Receiving electricity bills of different consumers of cesc in my mobile being a consumer of wbseb and not a consumer of cesc.

 Tapan kanti Bhattacharya on May 18, 2016
Dear sir, it is ridiculous to see the cesc electricity bill of different consumers in my mobile every month i request the authority to stop sending such bills in my mobile. The bills sent are against the consumer nos.49018149241, 44087071004, 38045056000 and consumer id 49000562136, 440001888169, 38000124462 respectively. Correspondences with these ids such as planning of providing acs or other payments also sent to my mobile. Please take immediate action to stop sending such bills /correspndences in my mobile because i do not come under the jurisdiction of the cesc but in the wbsedl. Thanking you,...
Complaint comments  Read comments [3]Complaint category Utility Services

CESC Kolkata — Electric theft

 Mani S.Kohli on May 13, 2016
Electricity Theft
Dear Sir,
My electric consumer no. 38000123151.
Electric Theft has been done from the sub meter of the main meter.
The user who is suspected for theft uses a heater, iron, 3 fans, fridge, lights and other electronic accessories still they are receiving a monthly bill of approximately Rs.500 per month.
Whereas the Bill coming to ours is more than 1000.
I suspect they are breaking the meter and connecting it direct to the mains and using the current, which is a theft.
I live at their locality and we people are making this complaint...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — 4 times complaint with dates and docket nos regarding very low voltage & related damage

 biswajitdatta1971 on May 13, 2016
During last one month during afternoon (1pm-4pm) & evening-night (7pm to 1 am) voltage is considerably low. Tube lights are flickering, a/c can not be run-due to vibration during low voltage, once coil leakage already happened and rectified, a/c power supply plug female & top melted twice. We are waiting for big mishap (Accident) due to low voltage related problem which will be caused due to the negligence of the cesc. The problem is intimated by phone (9830165287) several times to cesc, i waited after every complain for your wise solution but no result till date. The complain dates and docket nos....
Complaint comments  Read comments [4]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Irrelevant message on my mobile

 paramguha on May 12, 2016
Dear Sir,
This is to inform you that my consumer number is 65051060006 and I receive the notification of the meter reading on my mobile. My mobile number is +919163560553. Since a last few months, I am receiving the status of meter readings of other persons. E.g. one message reads "Dear consumer (con. no. 42063261001), regret your meter could not be read on the scheduled date due to unavoidable circumstances..." These types of messages are quite irrelevant and annoying. Please help me in this regard
Thanking you in anticipation
----
Paritosh Guha...
Complaint comments  Read comments [8]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Refund of security deposit after consumer name chnage

 Saptarshi_Sil on May 12, 2016
Hi team,

This is regarding cesc consumer no - 47200266005.

On february, 2016, i have applied for name change request for the above mentioned connection, through online portal - www.Cesc.Co.In.

Previously connection was in the name of my father mr.Sankar nath sil(Cust id - 47000525890).

After successful name change, presently connection is in my name-mr.Saptarshi sil(Son of mr.Sankar nath sil) and my new cust id is 47001045747.

For changing the name, i have also paid a new security deposit bill of rs.3080/- dated 04th feb...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — Low voltage

 Utpal10 on May 11, 2016
I am utpal pachal consumer no 611003095023, from 63/33 brindaban mullick lane, kadamtala howrah-711101, want to notify you with the fact that while the ac is on, there is a sudden fluctuation of power voltage. As a result the fan, light, computer etc are automatically stopped. Due to this the ac cannot run properly. This may cause damage to the products.. Please do the needfull asap...
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

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