Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
970
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

TwitterFacebookLinkedInGoogle+Youtube
Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
224
113


Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
970
Pending
0
Resolved
16
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (100)

Complaints with pictures are more trusted and informative    View all

Calcutta Electric Supply Corporation [CESC] Customer Care related pictures (100)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Sort by:

Calcutta Electric Supply Corporation [CESC] — Money Debit from Bank and through PayTM- CESC bill not generated

 Sanjoy36 on Aug 25, 2016
I have paid the cesc lt bill for customer id 08000072917, consumer number 08039004015 for the month of july, 2016 amounting rs. 630 (Net) on 23rd august, 2016 via paytm Laptop app.

My account was debited by rs. 628 ( INR 2 was cahback; Paytm details: 5904793699-PAYTM; HDFC Bank Transaction Id: 162361973022).

Have written to both PayTm and CESC. But still the issue is not resolved. Also I got stuck up in a Page which is of CESC: The image of the page is also attached....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Excess payment (double payment ) made for one single bill

 kanu2 on Aug 25, 2016
C ustomer ID 75000199102
Name : Kanchan Bhattacharjee
Bill No. 7515711000007169 dated 9.08.16

A payment for Rs. 2680/ has been made on 20.8.16. The same has been debited from my bank at 18:12 hours and again the same amount i.e. Rs. 2680/- has been debited against the same bill on same day at 18:18 hrs.

This was probably due to some technical fault. I now request CESC to refund me Rs. 2680/ as it is an excess payment.

71/7 Garfa Main Road, Kolkata - 700 075...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Double payment bill no 4660117400506161 date 23/07/16 amount 1820

 Parth Chakrabarty on Aug 24, 2016
My customer id no is 46001174733 i have paid rs.1820/- against bill no
4660117400506161 date 23/07/16 through net banking cc 4363 0304 0679 6748.
Payment ref ghdf4644844412 date 01/08/16 via net banking.

By hdfc credit dinnercard dept had done auto ecs on same bill, the payment refno081393301l0037160 date 01/08/16 via cc card no 3608 865016 0388
The amount is rs. 1820/-.
You are requested to adjust the extra amount with next bill....
Complaint comments  Read comments Complaint category Credit Cards

Calcutta Electric Supply Corporation [CESC] — Restoration of supply

 sanjay19650 on Aug 18, 2016
My customer id 50001208063
Name sanjay kumar bose
Details of complain as follows
I am facing low voltage cause without power from today 5 am onwards
Lodged complain over my registered mobile no 9433143698
Docket no dear consumer, your docket no. Is 0816054289. Your complaint is being attended. Expected restoration time is 2 hours. Regretting the inconvenience caused.
Still complain unattended and facing tremendous problem
Again i have lodged another complain the number as follows dear consumer, your docket no. Is 0816054363. Your complaint is being...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Excess billed against last 2 months (consumer id - 62149084008)

 sandip70 on Aug 17, 2016
Sir/madam, i am sandip biswas, consumer number is: 62149084008, customer id is 62000251850. I faced a problem regarding excess billed against the month of june'2016, july'2016.

Kindly check my electric meter again, since i think there may be a mistake during meter reading by your authorized representative.

Please look into the matter and solved my problem.

Your co operation in this matter will be highly appreciated....
Complaint comments  Read comments Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — Excess bill

 Amitav55555 on Aug 13, 2016
Abnormal bill amount..

My house is vacate from last 3 months, and now all of a sudden received bill for 5300 rs... Surprising.

Expecting call in this number 09945684166

Have tried to reach via phone call, but could not able to reach....
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Online bill payment via paytm - bank account debited but payment receipt not generated [Resolved]

 Ranit Chattopadhyay on Aug 11, 2016
I have paid the cesc lt bill for customer id 10000523344, consumer number 10278020001 for the month of july, 2016 amounting rs. 25940 (Net) on 11th august, 2016 via paytm mobile app.

My account was debited by rs. 25710 (Paytm order id 1955869135).

Paytm receipt number is 2132413353.

The cesc payment receipt was not generated and the bill is still showing as pending in the cesc website....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Erratic behavior of staffs at dumdum cash collection centre on 10.08.2016 at about 12.20pm

 krishnendu bhattacharjee on Aug 10, 2016
Dear sir, urgent
I am a senior citizen and had been paying cesc bills for last 14 yrs at the dumdum cash collection office. My customer id is - 4600147878. Today at about 12.20 pm i have visited the office to tender rs 500/- against a bill which has accumulated for few months due to non - payment by my brother-in-law, who is staying out. At the counter no -5, one lady staff shoved my rs 1000/- note saying "as i have come to the counter just now, i can not take the money with so much of currency change. I got surprised, and quietly asked her, madam can you manage the change from other counters....
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Incorrect meter reading 420878301 and 191632101

 sahaaka on Aug 10, 2016
Dear sir,
This is very much unfair that your meter reading staff has misread the above two meters on July 2016. Where the consumption was as usual and proportional, he gave a false reading. I am sending the photographs of the two meters as on 15.07.2016 along with the bills for your interventions.
Further as the units consumed in June will be added in next month I will have to pay at a higher rate. AND I AM NO WAY GOING TO PAY AT THAT RATE FOR THE FALSE READING ON YOUR SIDE.
regards...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Cesc sms received on 09.08.16 - replacement of meter no 1623372

 aksg10 on Aug 9, 2016
My customer id 10000184796.
Today 09.08.2016 afternoon i have received a sms in my mobile no 9830606417 - replacement of your meter no. 1623372 is scheduled on 10.08.2016.
Kindly note i am now out station (Out of kolkata). I will be back to kolkata on 26.09.2016 night. Meter replacement can take place after 26.09.2016. Please note i have not requested cesc for meter replacement.

Home address : 842/13. Upen banerjee road, parnasree, kolkata 700060. My registered mobile number with cesc - 9830606417...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Non-attended complaints

 Pratiti Ghosh on Aug 9, 2016
From 8.8.16 at 7 pm i have lodged 3 dockets (0816081634, 0816081678, 081601856) complaining that sparks are coming out from meter box followed by burning smells. We do not have electricity also till then, but till now (10 a. M. Dtd. 9.08.16) no cesc person came yet. I have phoned atleast 7 - 8 times. No electricity, no water in the house. What to do??...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — No reading for the month of july 2016

 Krishna Deo yadav on Aug 8, 2016
Customer id 30000130438 bill no 3003125800107160 bill date 02/08/2016
Consumer no. 30031258001
My last month reading was 251 units but this month the reading was zero.
How it could be possible and you will charge the bill in the next month.
This shows that the cesc employees are irresponsible towards their work and harasses the customers regularly...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Online Bill Payment Problem

 Neelanjan Bardhan on Aug 5, 2016
Comsumer No: 08160134030
Paid the bill of Rs.8100 using UBI Visa Debit Card and the payment was processed successfully and routed back to the CESC site where the message displayed was
"SORRY, NETWORK ISSUE
PLEASE TRY AFTER SOME TIME"

No receipt was generated and calling LT Helpline 1860 500 1912 didn't solve the problem either, they said the payment was not yet reflected and have to wait 48 hours else contact the Bank!

The amount has been debited from the Bank confirmed but no resolution at CESC end, and moreover waiting 2 days means I loose the...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Money deducted but bill not paid

 Sampa das on Aug 4, 2016
Hello sir/mam
This is message to inform you today I have paid the dill though quick bill bill desk my costumer I'd is :- 02001198823
Consumer no:- 02092415000
Paying bill for July 2016 but the money didected but no acknowledgement receipt shows I want to know the bill paid or not if it paid then OK if not can I get my money back into my account


Thank you...
Complaint comments  Read comments Complaint category Credit Cards

Calcutta Electric Supply Corporation [CESC] — Short circuiting of overhead supply line due to overgrowth of tree

 Subir Roy28 on Jul 28, 2016
I am a resident of lake gardens aged 87 years. My customer id is 07000299188. Opposite your lp 107/2/2 there is a gulmohar tree whose overgrown branches and foliage are covering a stretch of about 100 feet of your overhead supply wires. A few years back during monsoon time, due to short circuiting there was a fire and the line snapped resulting in disruption of power supply in adjoining area. Also the tree appears to be unstable and we are afraid that it may land on your supply line any moment resulting in a major disaster....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Excessive bill amount... Need a meter checking

 Subha Ghatak on Jul 28, 2016
Respected authority,
I, bornali ghatak a consumer of your restless service (Consumer no. 46443019033, customer id: 46001625594) had been enjoying your service for a long... Actually the meter was earlier in my mother's name (Smt. Anjali bhattacharya)... But just a few months earlier i have changed the proprietorship of the meter and renewed the connection in my name... But for last two months i have been observing an unnatural hike in the amount... Although i am using the same electronic gadgets and for the same duration... Sir/mam it's my earnest request to permit me for a meter checking...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Highly billed

 rajdewan on Jul 27, 2016
I shirajul dewan the resident of dr. L. M. B road kol-700014, consumer no-26005071062 is billed on june 2016-rs-1570 and july 2016-rs-2750. My family and i do not stay at home throughoutb the day and use computer, lights and light only in the night, so how am i billed so high. Please solve my problem immediately or else my line will be disconnected on 29.7.2016...
Complaint comments  Read comments Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — Incorrect billing

 Arijit Sur Roy on Jul 27, 2016
Dear sir,

This is really frustrating. This is now for second consecutive month that you have send me an incorrect bill. Even after i have paid for the month of may '16 why i have again received green bill for the month of june'16. Please see the attached receipt for the month of may'16.

If you think that the people in cash collection department are not serious enough, then it's your responsibility to get that escalated. Why customer should suffer for that?

You please send me the correct bill so that i can pay on time. I cannot go to head office again...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — Meter box to main mcb wire to be replaced with reference consumer no: 61017153002 in the name of ramendranath das

 Chandan Kr Das on Jul 26, 2016
With reference to above, i request you to arrange for replaced the electric thin wire from meter box to main fuse box to protect from up-down voltage with immediate effect.

I already told district engineer person to take immediate action.
Kindly create a complaint number againt this issue.

Thanking you,

Ramendranath das
2/1/1 baruipara lane,
Disha appartment
3rd floor 4-c
711104
Phn no - 03326775752
Lp 410/1/1...
Complaint comments  Read comments [1]Complaint category Government Organizations

Calcutta Electric Supply Corporation [CESC] — Overhead line is at threat

 Saktimoy Gupta on Jul 23, 2016
Overhead line at dhakuria, selimpur lane, gupta para is at threat because a tree has grown up in such manner that due to storm or heavy rain branches of such tree may cause serious damage to the overhead line.

We tried to trim the branches with the help of corporation people who advised that trimming can be done in presence of cesc people.

We are requesting to take some step for the safety of locality as well as your overhead line...
Complaint comments  Read comments Complaint category Other

Recently Discussed

(1 hours 9 minutes ago)
Lava Mobiles
Both tower of both the sims are not working properly , always comes and goes
(1 hours 54 minutes ago)
Nationkart.com , nationkart
Fake commitment, Fake customer management.
(1 hours 55 minutes ago)
Quikr
One of your representative cheat at me.
(2 hours 53 minutes ago)
Quikr
Cancel w/o, my permission miscommunication
(3 hours 4 minutes ago)
LG Electronics
Lg g4

Featured Complaints