Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
957
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
197
105


Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
957
Responses
0
Resolved
15
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (99)

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Calcutta Electric Supply Corporation [CESC] Customer Care related pictures (99)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — Short circuiting of overhead supply line due to overgrowth of tree

 Subir Roy28 on Jul 28, 2016
I am a resident of lake gardens aged 87 years. My customer id is 07000299188. Opposite your lp 107/2/2 there is a gulmohar tree whose overgrown branches and foliage are covering a stretch of about 100 feet of your overhead supply wires. A few years back during monsoon time, due to short circuiting there was a fire and the line snapped resulting in disruption of power supply in adjoining area. Also the tree appears to be unstable and we are afraid that it may land on your supply line any moment resulting in a major disaster....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Excessive bill amount... Need a meter checking

 Subha Ghatak on Jul 28, 2016
Respected authority,
I, bornali ghatak a consumer of your restless service (Consumer no. 46443019033, customer id: 46001625594) had been enjoying your service for a long... Actually the meter was earlier in my mother's name (Smt. Anjali bhattacharya)... But just a few months earlier i have changed the proprietorship of the meter and renewed the connection in my name... But for last two months i have been observing an unnatural hike in the amount... Although i am using the same electronic gadgets and for the same duration... Sir/mam it's my earnest request to permit me for a meter checking...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Highly billed

 rajdewan on Jul 27, 2016
I shirajul dewan the resident of dr. L. M. B road kol-700014, consumer no-26005071062 is billed on june 2016-rs-1570 and july 2016-rs-2750. My family and i do not stay at home throughoutb the day and use computer, lights and light only in the night, so how am i billed so high. Please solve my problem immediately or else my line will be disconnected on 29.7.2016...
Complaint comments  Read comments Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — Incorrect billing

 Arijit Sur Roy on Jul 27, 2016
Dear sir,

This is really frustrating. This is now for second consecutive month that you have send me an incorrect bill. Even after i have paid for the month of may '16 why i have again received green bill for the month of june'16. Please see the attached receipt for the month of may'16.

If you think that the people in cash collection department are not serious enough, then it's your responsibility to get that escalated. Why customer should suffer for that?

You please send me the correct bill so that i can pay on time. I cannot go to head office again...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — Meter box to main mcb wire to be replaced with reference consumer no: 61017153002 in the name of ramendranath das

 Chandan Kr Das on Jul 26, 2016
With reference to above, i request you to arrange for replaced the electric thin wire from meter box to main fuse box to protect from up-down voltage with immediate effect.

I already told district engineer person to take immediate action.
Kindly create a complaint number againt this issue.

Thanking you,

Ramendranath das
2/1/1 baruipara lane,
Disha appartment
3rd floor 4-c
711104
Phn no - 03326775752
Lp 410/1/1...
Complaint comments  Read comments Complaint category Government Organizations

Calcutta Electric Supply Corporation [CESC] — Overhead line is at threat

 Saktimoy Gupta on Jul 23, 2016
Overhead line at dhakuria, selimpur lane, gupta para is at threat because a tree has grown up in such manner that due to storm or heavy rain branches of such tree may cause serious damage to the overhead line.

We tried to trim the branches with the help of corporation people who advised that trimming can be done in presence of cesc people.

We are requesting to take some step for the safety of locality as well as your overhead line...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Change in address

 Subrata69 on Jul 19, 2016
There is a small mistake in my electricity bill. It should be 2nd floor instead of 1st floor. I have written a mail on 14/7/2016 to cesc and on 15/7/2016 received a txt message in my phone that "

"dear consumer, kindly note with reference to your request vide docket (41615509), we have updated our records."

Today (On 19/7/2016) i have check cesc site and seen no change is done yet.

Pls advice what should i do next.
I have given all my mutation certificate, kmc tax invoice and payment receipt, deed copy as supporting of my request.

Thank...
Complaint comments  Read comments Complaint category Utility Services

CESC Ltd. — Defective electronic meter installed which is extracting money from consumer 3 times more than the genuine consumption

 Manoj Kumar Gupta 1968 on Jul 15, 2016
Dear sir,
Consumer no. 54023231000 (domestic type)
Cesc had changed my meter to defective electronic meter and the number is 5484855 01. i have only one room in this house and i am using the following electrical apparatus for your kind perusal.:-
1 double door refrigerator unit consumed as per cesc 68 units.
1 fan unit consumed as per cesc 46 units.
1 tube light unit consumed as per cesc 12 units.
1 colour tv unit consumed as per cesc 12 units.
1 cfl lamp 40 watt unit consumed as per cesc 12 units.
Total units consumed as per assumption of...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Wrong Unit counting customer id-62000676190

 Abhinaw Sharma on Jul 14, 2016
Dear sir please check my meter again because the unit is reflating in my mobile is wrong.We cant use more electricity but you send the unit is much more so check as soon as possible.Sir i am doing a private job so i cant afford to make this type of payment so please its hard request to you to resolve my problem....
Complaint comments  Read comments Complaint category Stock Market

Calcutta Electric Supply Corporation [CESC] — Faulty meter reading and consequent to bill raised

 Mitali Dey on Jul 12, 2016
An SMS dated 9 July 2016 was received by me conveying that an amount of Rs. 5590/- (Rs. Five thousand nine hundred ninety only) has been raised as electricity charges for the month of June 2016 in respect to my house at Flat No. 10, Ananya Apartment, Zahura Bazar Lane, P.O. Kasba, Kolkata-42. Prior to another SMS dated 27 June 2016 conveyed consumption of power as 327 units. I wonder where an average consumption never went beyond 375 in a month, how CESC could charge Rs. 5590 against a consumption unit of Rs. 327!
I request your immediate rectification and sending of the bill before to me...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Regarding erroneous bill

 dmajumder on Jul 9, 2016
I have two separate meter in my premises our of which, consumer number 09088070007, where owing to personal reason, concern person is nether staying nor using any electrical equipment, resulting almost nominal account being reflected in the bill and being asked repeatedly not to pay the concern bill, and bill is needed to be paid in the next cycle. but, surprising i have received a bill in this month, that is, the month of june bill, which appeared as green bill and despite the unit consumption being reflected as zero, but the amount is directed to be paid is rs.1030/, which is utterly perplexing....
Complaint comments  Read comments Complaint category Electronics & Appliances

Calcutta Electric Supply Corporation [CESC] — Excess electricity bill

 Anwar Sabaat on Jul 9, 2016
Dear sir,
Ref, customer i'd:14000191869, bill no:1408405900306169, c consumer no:14084059003, consumers name, shakila ahmed,
Dear sir,
This is to inform you that we are facing excess bill amount the last two month of june and july 2016.
Would request to to validate reading if required and also the meter as our usage is not so much that the amount deviate.
This month the unit is consumed 121unit.
Which very excessive.
So i would like to request you to check my meter and do the needful.

Thanking you

Shakila ahmed...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Meter not working over months and bill too much high given after complaint also

 Pratima Nath on Jul 9, 2016
I am really upset as i have called cesc from over a month regarding high bill and meter not giving reading. Every time sumone pick up in 1912 they say they will call back but they dont. Again and again i have to do this. My daughter also made a complain online regarding high bill and meter problem.
Now that meter is not working who is responisble to change it.
A man finally arrived after online complain and said your meter is bad we will change it but dont know when.
I am really tired of paying bills for like 5000 and 4000 as my usage is not that high....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Double debit of my bank a/c

 flat204 on Jul 7, 2016
On 17/6 while i was paying my bill rs2580/- through net banking of central bank of india the 1st payment showed no response then i tried 2nd time which was successful but next day when i enquired my bank a/c it showd the a/c has been debited twice with trxn code 1055 and 8103.pl confirm and remit me the excess amt of rs 2580/- to my a/c-1829343406 of central bank of india or adjust with the next biils.
shampa sinha
w/o-uday kumar sinha
dhanbad...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Address change of my premises customer id62000239462 lp27/6/2 consumer no: 62140072006

 Sulata Chakrabarti on Jun 29, 2016
The old address of the above connection is old 80/1 dewangazi rd. Long back name of the street was changed to fakir pathak lane and my address was changed to 34, fakir pathak lane, po: bally, dt:howrah, pin; 711201. I applied to your district office twice in the past but you have not corrected the address. Kindly correct the address immediately.
Smt. Sulata chakrabarti,
W/o, bhaskar chakrabarti,
34, fakir pathak lane, bally, howrah
Pin: 711201...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Meter shifting

 Kasturi Pal on Jun 26, 2016
MA Bill No. 05/14463/16/0/1 dated 06/06/16 on Consumer No.50525049037 of Rs. 12, 789/- was paid off at your Shyambazar office on 17/06/16. Neither any action, nor any information from your part till then.
Nobody is lifting phones on Grievance Readdress lines {2555-9815 (4 lines) / 2225-6040 (10 lines)} during our several attempts on 23rd (Thu) & 42th (Fri)!!

Kindly inform over e-mail / sms at our registered mobile no. (9830344528) with concerned consumer no. 50525049037....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Bill Amount paid yet showing as Outstanding

 SOUMYA 1970 on Jun 24, 2016
Sir/s,

CESC Bill for the month of April 2016 amounting to Rs 1, 720.00 was paid on 27-05-2016 through NET BANKING (BIL/000975679124/PGMIB-May'16 CESC Bi/CESC_FICI45) from ICICI Savings Account Number: 627801508960.

The same payment is also clearly reflecting in the respective bank statement.

Yet, DISCONNECTION NOTICE and BILL for the month of May 2016 is sent wherein an outstanding amount of Rs 1763.13 is showing.

An immediate corrective action is sought with intimation to me.

Thanks & Regards
Soumya Ghosh...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Payment declined but amt. debited from my bank.

 Ashish3004 on Jun 23, 2016
Dear Sir,
i have been done a transaction of Rs. 5510/= on dated 7/6/16 through bank of baroda debit card.
the transaction has been declined from your side but the amount was debited from my bank. please do the needful. I have been contacted in the bank but they told me to please mail to the cese once against your failed order and amount deduced Matter...
Complaint comments  Read comments Complaint category Online Dating Services

Calcutta Electric Supply Corporation [CESC] — High amount of bill

 Rosy Das on Jun 21, 2016
The bill of Consumer no - 11025057006, Customer Id - 11000043913 is rs 3540 which is not acceptable because we do not use electricity in such a level.There is a great mistake.From few months we have noticed that sometimes the electricity bill is too high where we donot use electricity at that level.Please look into this matter.My grand mother Ratna Biswas is a pensioner and an old lady.For simple people its quite difficult to pay such amount without any reason.Sometimes it comes 2500 or 1700 but this time it reached at high level.In the previous month it came rs 500.Please solve this issue.I shall...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — Payment receipt not generated but I have paid twice and same amount debited twice from my account

 anirbanchakraborty on Jun 18, 2016
Myself NARAYAN CH.BANDYOPADHYAY. I have paid the last month bill (Rs. 1500/-) twice through my debit card using BillDesk payment gateway and getting error after payment saying that invalid response where as payment already debited from my account twice. Details are given below. Please suggest me what should I do now or if it’s received by CESC please send me an acknowledgement.
Customer Id: 10000602330
Consumer No: 10128068022
Paying For: May, 2016
Reading Date: 28/05/2016
Due Date: 23/06/2016
Mobile Number: 983682112/ 9433702788...
Complaint comments  Read comments Complaint category Internet Services

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