Calcutta Electric Supply Corporation [CESC] Customer Care

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Tollfree:
1860 500 1912
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46
39
Phone:
+91 22 2225 9157
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18
10
+91 22 2225 9156
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5
5
+91 22 2560 4049
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9
9
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
View More Information...
Satisfactory Rating
1%
Complaints
863
Responses
0
Resolved
10
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Calcutta Electric Supply Corporation [CESC] related photos (89)

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Calcutta Electric Supply Corporation [CESC] Customer Care related pictures (89)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — Didnot get an ebill

 Parikshit Kanrar on Feb 11, 2016
Consumer no is 57000602328 and 57000539500. I paid the january2016 bill through online from my debit card on 12.02.2016 at 12.40am. But EBILLs are not generated . But i received message from my bank that Rs 850 and 940 were spent from debit card . tried to contact helpline no but could not reach them. So please send the e receipt of my january cesc bills in my mail pkanrar2@gmail.com. Thanks a lot . Please help me ......
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Bill payment done money deducted but receipt not given still showing payment option

 duely.r on Feb 8, 2016
I tried to pay my electric bill and paid 580 INR for December bill. This time also money was deducted and payment from my SBI account was shown successful. But then browser showed some error. I again checked but found that receipt of payment is not given in cesc website. It again gives the option to pay bill instead of receipt when I entered my consumer Id. Details of transaction:
SBI Branch: Indian Institute of Science
Reference no. IG0BLMHAA4
BILL_CESC_REF FSBI4281018257
Time 08-Feb-2016 16:42 IST
Consumer Id: 02001341699
Consumer No 02204034329
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Billing for the month of january 2016

 sanay mukhopadhyay on Feb 6, 2016
My customer ID is 50000654617. I had paid bill amount for Rs.720/- on 05/02/2016 thorugh Billdesk. The said amount has been devited from my SBI Bnk amount vide Ref No.IG08LCNBY6. But the payment is not reflected in your portal. Billdesk is not attending my talephone thanks to their callous attitude.towards customer.
Please look into the matter immediately.

sanjay mukhopaddhyay
M no.9231586378...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Grievance on consumer no.07099125075

 Diganta Bhattacharya on Feb 2, 2016
For last 3 months I am getting very less amount of bill comparing last year.I wonder if any thing is happening as I get meter reading mails every month.I don't want any unneccesay huge amount in near future as I don't have time to visit CESC.Please intervene.
Rgds
Diganta 9830044880...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Amount debited from a/c but not credited to cesc, kolkata india

 Arup Sengupta on Jan 28, 2016
I have paid online my CESC BILL through Bill Desk as per details given below:

Transaction Date" Value Description Debit
Date
27-01-16 19:24 27-Jan-16 BILLDSK-ECNB4258549728-BILLDSK 280
"
CESC has confirmed non receipt of payment. Please check and reverse credit to my account if not credited to CESC yet....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Wrong address registered, address needs to be corrected

 manob84 on Jan 26, 2016
Dear Sir
Ref: Consumer Number : 46461039339
Customer Id : 46001617850
Consumer Name - Manob Deb
Sub: Correction of address

I Mr. MANOB DEB request you to make correction to my address in your records as mentioned below:-

CORRECT NAME AND ADDRESS:
MANOB DEB
FLAT NO. D - 402,
Greenleaf Apartment,
Sahapara, Raghunathpur,
Kolkata,
PIN -700059

Regards,
Manob...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Not getting meter on application

 Rajrout on Jan 26, 2016
I have submitted my application with applications no:14/27285 on dated 31/12/2015 by adj consumer no :13468001021 adjust meter no:5183208 inspection done on 05/01/2016 but till date not getting any communication from the company.

Need your Need full steps to instruct the cesc staff for immediate action to install matter in my flat immediately.

Prasant Kumar samal
C-2/36/112/1-4 Rampur
B.b.t.Road
Kolkata -141
Lakshmi apartment...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — 11000 volt transformer set up at 1 meter distance

 atanughosh152 on Jan 24, 2016
A 11000 volt transformer has been setup by CESC - in front of the building - 15 mastarda sarani, building name "SWAPNAPURI", ITALGACHA, kolkata -700079(Picture attached), the distance from the building is 1 meter. Is it legal to setup a distribution transformer so close to the building?

Previously one complain sent but photo not attached, please have a look into this matter.Complain sent to cesc too.

With Regads
Flat Owners-SWAPNAPURI...
Complaint comments  Read comments Complaint category Other

CESC Limited — Frequent fire hazards & voltage fluctuations

 biswanath65@yahoo.com on Jan 24, 2016
I, on behalf of "kopotaksha co-op hsg society" drawing your kind attn. Regarding our meter boards supplied by cesc ltd, in all 3 blcs of society that they are in a dillapidated condn & wires are hanging dangerously repeated complains to cesc cal north dist office produced no result...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Not getting the connection on consumer application

 Rajrout on Jan 14, 2016
I have submitted my application for new consumer in my new purchased flat in a apartment adress:flat no:3a, floor-3rd, lakhmi apartment, c2-36/12/1/4 b.B.T.Road, kolkata-700141 at westsubarban district taratala office, vide reference no:14/00208/16 on dated:01/01/2016 apply load:2.50, adj consumer no:13468001021, adj meter no:5183208 by form no:64278325006. As per existing supply given by the cesc to the apartment i have purchased the flat and apply for new consumer but til date the cesc has not given any information or connection in my flat, for which my family is suffering in dark in this 21st...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Incorrect mobile number registered

 aghosh19 on Jan 11, 2016
The below customer details are wrongly associated with my mobile (9932254589) and it needs to be unsubscribed from the system so that I should not be receiving any further billing updates of others. Consumer Number : 38054198005 Customer Id : 38000366561...
Complaint comments  Read comments Complaint category Government Organizations

Calcutta Electric Supply Corporation [CESC] — To disconnect my existing connection

 jeetshahi on Jan 11, 2016
I want to disconnect my existing electric connection under the name Rajendra Kr Shahi, the address of which is 44/117 raja ram Mohandas roy road, kolkata 82. The lamp post number is 176/11/2/2.My customer id is 09001097494 and consumer no is 09228084418. Please arrange for the disconnection asap and refund my initial mandatory deposit....
Complaint comments  Read comments Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — Bill payment done money deducted but receipt not given [Resolved]

 duely.r on Jan 7, 2016
I tried to pay my electric bill and paid 670 INR for December bill. This time also money was deducted and payment from my SBI account was shown successful. But then browser showed some error. I again checked but found that receipt of payment is not given in cesc website. It again gives the option to pay bill instead of receipt when I entered my consumer Id. Details of transaction:
SBI Branch: Indian Institute of Science
Reference no. IG0BGPBCD0
BILL_CESC_REF ESBI4219562761
Time 07-Jan-2016 12:39 IST
Consumer Id: 02001341699
Consumer No 02204034329
Complaint comments  Read comments Complaint category Utility Services

CESC — Others bill in my email - need to unsubscribe

 Dipak Nag on Jan 3, 2016
The below customer details are wrongly associated with my email (dipakkumarnag@gmail.com) and it needs to be unsubscribed from the system so that I should not be receiving any further billing updates of others. Consumer Number : 75102017112 Customer Id : 75000543646...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — High bill amount

 Nasreen Reza on Jan 3, 2016
Sir i would like to inform that my bill amount for the month of november is too high (consumer no: 60078065236). I would not able to pay such high amount once at a time. And i am also sure about it that my bill amount would not be so high. Plz look into this matter as soon as possible. Thanking you....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Non generation of E-bill for the month of November-15 all though payment was debited from credit card.

 Partha Chanda on Jan 3, 2016
I have paid my electricity bill for November-15 of Rs1650 to CESC through SBI credit card no-4377486999400185 on 3/1/2016 and payment gate way was BILL DESK. all though amount was debited from my card, no acknowledgement was recieved so far. My customer ID no for CESC is-05000913348 You are requested to take a quick action so that I can get a E bill for the month of November-15. Partha Chanda ph-9433587761. E mail-pcpartha7@gmail.com...
Complaint comments  Read comments [2]Complaint category Credit Cards

Calcutta Electric Supply Corporation [CESC] — Excessive high unit consumption due to fault in meter and probable electricity theft

 rakhi01 on Dec 28, 2015
Dear Sir, My name is Malay Banerjee and I am a tenant of Mrs. Arati Das a resident of Rajendra Prasad Colony Prince Anwar Shah Road Kolkata 700033. For the past few months our meter is capturing erroneous reading and each month the unit consumption is exceptionally high.For October we paid a bill of Rs 20, 000.For the month of November the bill comes around to 11380.Since we have no heavy electric appliance of our own and we use out land lady's meter we are of opinion that there has been misuse of our assigned meter, separate complaint will be lodged tomorrow only.kindly look into the matter,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Calcutta Electric Supply Corporation [CESC] — Bill payment for december

 Jaya Sarkar3 on Dec 23, 2015
The consumer Id is 63000635387. I paid Rs. 2540 through Billdesk on 22nd December, 2015 at 3:27pm. The amount has been deducted from my Allahabad bank account. But it has not reached to the CESC account......
Complaint comments  Read comments Complaint category Electronics & Appliances

Calcutta Electric Supply Corporation [CESC] — Others bill in my name

 biman_g on Dec 21, 2015
This is to inform you that other bill related message is coming in my phone through SMS. It may be noted that my mobile number is 9903065636 but bill of following customer ID is also coming to my message. 54000279667 Purna Ch Banerjee, 54000279631 Smt. Gira Rani Patra, 54000330984 Sri Lalit Mohan Ghosh 54000330993 Pranab Kr Ghosh Please stop using my mobile number immediately. Regards, Biman Ch. Ghosh...
Complaint comments  Read comments Complaint category Business & Finances

Calcutta Electric Supply Corporation [CESC] — Transaction slip not generated, don't know if the bill is paid, but money is debited from bank account

 sarthakaryan on Dec 20, 2015
Consumer No.75032244001 Consumer Name: Mrs. Swapna DAS Bill for Nov'15 has been paid today i.e. 12.12.2015 through online payment but I did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 30.12.2015. Don't know if bill paid or not and amount is debited from my account. Please help at the earliest....
Complaint comments  Read comments [2]Complaint category Other

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