Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
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1017
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
281
151


Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
1017
Pending
0
Resolved
16
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (103)

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Calcutta Electric Supply Corporation [CESC] Customer Care related pictures (103)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — Prior intimation for Meter Reading

 anupam53121 on Dec 8, 2016
Re: Consumer ID 48000507025

This is to inform you that I had received a SMS on 02/12/2016 in the registered mobile number that the meter was scheduled to be rad on 04/12/2016. However, nobody arrived on the date informed, instead your personnel reached the said premises on 05/12/2016 and could got access to the meter. I am to inform you that nobody remain in that premises on any working day during 8.00 AM to 8.00 PM. Hence without proper prior intimation it is not possible to provide access to the meter. You may please guide alternative way so that the meter reading can be done without...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Fake meter reading

 Rita Tutu Dutta on Dec 3, 2016
Your SMS in my mobile(9433337998) shows that I had consumed 491 units for the month Nov'2016, which is totally a baseless, false statement. Today(03/12/16), I had myself checked & read the meter reading showing only 215 units after comparing with my previous (last) bill.So, how can u predict such a forgery units consumed? You can verify any day anytime with my complaint....
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — Disconnection request on ref of today's email " online application for amendment in mailing address in respect of consumer no. 53008006136&q

 sounak Ghosh1988 on Dec 1, 2016
Respected sir/madam,

Subject :- disconnection request on ref of today's email

"online application for amendment in mailing address in respect of consumer no. 53008006136".

I want to draw your attention here that i have an objection to the mail, attached herewith, regarding the amendment of mailing address of the bill of the consumer no.53008006136, as i did not ever applied for such an action.

The consumer pronab kumar banerji had expired on 15th feb, 2015 and his wife on 18th sep 2016.

Till that date of her life i used...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Correction in address

 ashokgpt635 on Nov 28, 2016
Dear Sir,
Ref: Consumer No. 43000255920
Sub: Correction in address
I Mr. Manoj Kumar Shaw request your goodself
to rectify my address in your records as mentioned below :-
Manoj Kumar Shaw
23/1A/H/12, Cossipore Road.
Kolkata - 700002.

Request you to rectify my address in your records and do the needful.
Thanking you.,
Yours truly.
Manoj Kumar Shaw...
Complaint comments  Read comments Complaint category Business & Finances

Calcutta Electric Supply Corporation [CESC] — Change of Address

 sonu hela on Nov 23, 2016
Ref :Consumer No: 32096163002
:Customer id: 32000450717
:Bill No: 3209616300209167
Subj: Change of Address

OLD ADDRESS

SONU HELA
113/H/16 B.B.GANGULY ST
KOLKATA- 700012

NEW ADDRESS

SONU HELA
113/H/9 B.B.GANGULY ST
KOLKATA- 700012

Please rectify my address and intimate me accordingly

Regards
Sonu Hela
mathewgomes58@gmail.com...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — High electricity bill and wrong meter

 mdasifali on Nov 21, 2016
Consumer no. 02001400996 connection in the name of sk ashraf ali

Dear sir,

I regret to state that the electricity bill for my residence is beyond the expectation. We only 4 people stays in the residence out of which i remain outside for office work throughout the day, we don't use ac since winter season and only one fan is been used. We fail to understand what is the reason of showing such high consumption and high charges.

You need to send your staff for inspection of my meter or check at your end how such high consumption is being carried on my meter....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Looking for details of old complaint made by me

 sss_khan_1@yahoo.co.in on Nov 17, 2016
DOCKET NUMBER 3169045. Complaint made on 02/05/2016

I had made a complaint that my meter's reading is inaccurate and I wanted someone to come and check the same as I did not want any issues in future.I did get a response from them regarding the same.However I am looking for the details of my complaint and their response.as Cesc website does not offer the details. Please help me as whom and how to approach to get the docket details which will contain my exact words and their response to it...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Excess bill gauri mazumder

 Gaurimajumdar on Nov 16, 2016
Dear Sir,

This month my bill exceed the normal average payment. As you observe last 12months bill it is not exceed Rs 2500 but this month bill is Rs4000, we don't have ac and we did not buy any new gadgets also so I could not understand the reason.
I am a pension holder and its very difficult for me to give that amount. Can you please recheck and consider something.
Waiting for your valuable reply.

The details are given below :

Consumer Number : 44137198008Net Amount(Rs.):4010.00
Customer Id : 44000289626
Net Amount for online...
Complaint comments  Read comments Complaint category Government Organizations

Calcutta Electric Supply Corporation [CESC] — Excess bill received after installing new meter.

 arindamgold on Nov 15, 2016
Consumer No. 44088087009 and customer ID no 44000456804, customer name Mr. Chandan Kanti Biswas, residing at 20 no. Hare Krishna Seth Lane, Block B, Flat 5, Kolkata 700 050. Last three months I observed excess meter amount is sent by you to my end. Although I am not use such amount of electricity. In this present situation please help he to solve this problem as I am a senior citizen and it is not possible to bear such amount of bill.
Please do the needfull action as early as possible.

Thanks & regards,
Chandan Kanti Biswas
[M] : 9831129221...
Complaint comments  Read comments Complaint category Family & Relationships

Calcutta Electric Supply Corporation [CESC] — Abnormal bill from last four months

 Parthabejoy on Nov 9, 2016
From starting time my electricity bill has come about Rs. 3000/- per month up to April 2016, but from April 2016 to till date the bill has come about Rs. 7000/- to 8000/- per month. It is surprise to note that why this abnormal bill has come to my residence at Parnasree Pally, Behala, Kolkata :- 700 060, W.B.
I have very much confirm that some illegal taping has been done from my meter or power line so that excess meter reading has come in my consumer meter reading.
It is requested to you please check the line immediately and confidentially so that the illegal connection may cot in...
Complaint comments  Read comments Complaint category Employees

Calcutta Electric Supply Corporation [CESC] — Electricity bill regarding

 Nagha on Nov 5, 2016
In my (Sri Birendra Nath Chatterjee, of 4B, Sri Chaityanya Sarani, Serampore, Hooghly, W.B) last bill against Consumer I.D: 65000019820, to my utter surprise the amount to be paid is Rs. 1200/-, a whooping rise, compared to average of Rs. 300-350/- in earlier months.
Please look into the matter & investigate the reason of such unjustified amount at an early date as the due datre of payment is within 15.11.2016...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — Exorbitant amount of bill

 Runu Das on Nov 4, 2016
My cons no is 07098012003, cust Id 07333220517. Meter no 5655859-01.
For the month of Aug 16 @ sept 16 I have received bill for 260 and 356 units .Pl note that I have very normal electric points 3 light 2 fans and a small water pump. Moreover I hardly stay 10 days at my place in a month. I fail to understand how such heavy amount of electric consumption is taking place.Such problems are taking place after installation of new meter by you. Pl look in to the matter urgently....
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Regarding deregistering my consumers id for e bill and to start paper bill again

 jugnunayak on Nov 7, 2016
I have registered my number and e mail id for e billing in cesc now as I m leaving the city I want to deregister my consumers id for e billing so that I can have a paper bill and other people on my behalf can pay the monthly bill. My consumer no is 11190102009 and consumer id is 11000823629.
I want a paper bill please don't send to my email.
Thanks...
Complaint comments  Read comments [1]Complaint category Internet Services

Calcutta Electric Supply Corporation [CESC] — Cesc bill payment is done "twice" for the month September, 2016 My consumer No is......68018170092 & Customer id is...68000265964

 Biswajit Hazra on Nov 4, 2016
I have paid (twice) CESC electricity bill for the month of September 2016, through on line using bill desk gateway by my debit card. (0n 31-10-2016). 1st time bill desk gateway was not response after using my debit card.2nd time i tried again from bill desk gateway, through my alternate debit card and get receipt. but after that, i observed my account has been debited two times with same amount i. e, 2*1060= rs, 2120.00. i have also got two massage on 31-10-2016 from my bank that, both the amount has been received successfully by us. now i am requesting you, please, "adjust" my over payment to coming...
Complaint comments  Read comments Complaint category Products & Services

Calcutta Electric Supply Corporation [CESC] — Base of the electric supply pole is almost broken with dangerous state

 sourish.sinha on Nov 4, 2016
Hi,

This is Sourish Sinha here. I have raised couple of complaints (1016073923, 1016074173) with CESC regarding worst condition of the Electric supply piller.
I already complained that the Electricity supply piller(infront of my house) is standing with almost broken base and it could be completely broken at any time. CESC persons visited the place and understood the situation few ddays back and agreed that this should be rectified very soon for avoiding any accident, though no one is fixing the problem and this is now long pending.
I have already raised couploe of complain...
Complaint comments  Read comments Complaint category Law & Civil Rights

Calcutta Electric Supply Corporation [CESC] — Illegal use of meter connection using my phone number

 Anjan Dash on Nov 3, 2016
Name : priyadarshi Dash
Address: phulbani, odisha -762001
Contact :9439468030
I have no any; but there is a connection of meter on my mobile number in your location.. and every month a bill confirmation comes through messages to me..
No problem. But the bills are not paid.. because bill gradually increasing and became beyond 15, 000.
Since 12 months I receiving these message as 2000 4000 7000 8000 9000 12000 14000...

Why like this.. who is that not paying the amount on bill ... and why registered on my number..

I already complaint...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Faulty meter reading

 Kalpatru on Nov 2, 2016
Customer id - 32000396505
Consumer no - 32005767007

While i am staying in 3 bedroom appartment, 2 airconditioners are being sparingly used at night onky.in addition yo this the refrigerator is in use. the monthly bill on an avetage received shows 850 units + being used. this is abnormally high n needs to be checked. my mail id is kalpatru2002@yahoo.co.in...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — Billing not as per consumption

 shamimameen on Oct 31, 2016
Consumer ID: 20000088404
Consumer No: 20038005006

Sir,
Please note that my consumption shown in your bill is gradually increasing every month. Consumption of the same months this year vis a vis last year shows a massive jump. My consumption is the same. I have not added any new appliance for the past 2 years, yet consumption shown in your bills is always increasing.
Please look into this matter urgently and do the needful....
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — Wrong meter reading

 apghosh on Oct 28, 2016
Dear sir/mam,
My consumer no-05068065031 and customer id -05000957173. sir my august bill reading was 126 unit, bill reading date — 06/08/16. september reading date — 06/09/16 total unit 176. and this month we received huge bill — reading date 13/10/16 (which is delayed and cause extra per unit charge) unit show 296 unit.
Dear sir, when i mail this my meter reading not exceeded your 13/10/16 reading which was 5953 (after 14 days) my todays meter reading is 5927 units.
O sir who the person collect the reading i want to know, that means your man who came to read the meter...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Incorrect pin in billing address

 CESC address correction on Oct 26, 2016
I have bought the flat in oct 2015. The promoter arranged for individual connection with the help of an agent. The agent mistakenly entered the pin as 700099. But the correct pin is 700094. I brought the matter to the notice of cesc through an application. Proper action was not taken by cesc against application dated 25/02/2016 vide docket no. 1168651, dated 26/02/2016. Sufficient supporting document was attached with the application. The necessary correction may please be executed as early as possible....
Complaint comments  Read comments Complaint category Postal & Delivery Services

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