Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Satisfactory rating: 1%
Submit a Complaint
901
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts


Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Submit a Complaint
Satisfactory Rating
1%
Complaints
901
Responses
0
Resolved
13
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Calcutta Electric Supply Corporation [CESC] Customer Care related pictures (91)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — Money not refunded for unsuccessful transaction

 Priya Paramanya on May 3, 2016
While making payment of bill for the month of march amounting rs.970/- on 16.04.16 around 1.00 a.M, the amount deducted from bank a/c but the transaction shown unsuccessful. I had made a fresh payment again but the money of unsuccessful transaction has not yet been received.When contacted the bank regarding this matter, they told that cesc is responsible for non refund.They have nothing to do regarding this.
So, i, therefore request you to look after this matter seriously & take necessary action as soon as possible.
My details are given below -
Customer id - 44000257005
Consumer...
Complaint comments  Read comments Complaint category Banks

Calcutta Electric Supply Corporation [CESC] — Money deducted,refund not received

 Priya Paramanya on May 3, 2016
On 16.04.2016 around 1.00 a.m while making payment of bill through billdesk gateway amounting Rs.970/-, the money deducted from bank a/c but the transaction shown unsuccessful.when contacted to bank for the refund, they told that no communication has been made by you regarding this matter.
So, I, therefore request you to please look after the matter & take necessary steps as early as possible....
Complaint comments  Read comments [1]Complaint category Banks

CESC Ltd — Payment confirmation not yet received

 Radhadev on May 2, 2016
I have paid my Electric Bill through Paytm gateway from United Bank of India. Transaction ID is 5510451580/0000047428 shown that the payment made successfully but till date I have not receive the confirmation receipts and the payment of the bill status is unpaid.

My Email ID swadeshicane@hotmail.com

My Telephone No. 033 22521610

Kindly look in to the matter.

Thanks & Regards,
Radha devi kothari...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Installation of New Meters

 mksrathore on Apr 30, 2016
I have applied on line for new connection on 12.04.2016 against MR No. 16/05186/16 but till today no one has visited for inspection inspite of two visit date on 14.4 and 26.4 with reason best known to you.

This has happened 2nd time within a year. I don't receive any response on telephonic enquiry to the office of District Engineer because no one picks up the phone.

If your on line system does work properly then how a common man will get a connection.Please advise.

Thanks
Mithlesh Singh
Sondla para Ichapur
24 Pgs north...
Complaint comments  Read comments Complaint category Home & Garden

Calcutta Electric Supply Corporation [CESC] — Name change of consumer

 babam on Apr 26, 2016
I have submitted a request for changing the name of consumer in the electric bill accordingly . But CESC mailed me that the filling of for A1 and A3 is not correct but they have not informed which is incorrect, they are not even allowing me to submit a fresh application please help. My consumer no is 46186213003. My mail id is, sinhagautam12@gmail.com....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Payment not forwarded to the utits [Resolved]

 ripon01 on Apr 26, 2016
I have made a payment of RS 1170 to cesc, kolkata through SBI netbanking on 25/04/16 at 10.40 am . Transaction referrence no IG0BWKKQZ1 and the payment was successful. However, though my account has been debited the amount, Billdesk is yet to forward the same to the company or cesc is yet to acknowledge the reciept. My consumer no is 63156065051 and customer ID IS 63000723980...
Complaint comments  Read comments Complaint category Other

CESC Ltd. — To remove the branches of coconut tree from the supply line.

 Monibhushansaha on Apr 23, 2016
I, Subhasish saha, Customer ID - 63000788321, Consumer no 63158011011 logged a complain with CESC on 06.04.20196, Docket no 3166246 to remove the branches of coconut tree which are causing Flashing regularly. Moreover during "Kalbaishakhi' it increases to high altitude & these may cause loss of Human- Life --, I am afraid.
Moreover another complain was logged with them over their help line Docket no being 0416075075 on 22.04.2016. requesting to remove the branches of the tree as a safety measure of the life of my family members as well as the trespassers .
At about 6.pm, I received...
Complaint comments  Read comments [2]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Low voltage issue

 N S R Nair on Apr 21, 2016
I, rajasekharan nair having consumer no.11662083003, lp-220/6/8/2/1, residing at l-34/2, sarsuna housing estate, kolkata - 700061. I am facing low voltage problem. The problem becomes more crucial in the night. I am having 1 tone air conditioner installed with due permission from cesc but i could not use the same due to very low voltage. My neighbour also facing the same problem. You are requested to look into the matter and do the needful immediately. My email id is nsrnair2008@gmail.com which is registered with cesc....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Voltage fluctuation. Consumer id 02001187561. Issued not resolved called up cuatomer service they only give docket no and there job is done.

 sareenah110113 on Apr 21, 2016
Consumer I'd 02001187561 .Complained lodged regarding flactuation of voltage 15 days back till date it has not been resolved .It's a shame we are staying in such a city where we are paying the highest unit for electricity .This is the service we are getting its really a shame....
Complaint comments  Read comments Complaint category Home & Garden

Calcutta Electric Supply Corporation [CESC] — Frequent voltage fluctuation and low voltage

 Samudra P. Banik on Apr 19, 2016
I, Samudra Prosad Banik (Customer ID 05001111471) reside at 29/29 Kendua Main Road, Kolkata 7000084 with nearest LP No.143/9/4/2. We are having an incessantly low voltage supply along with high voltage fluctuation at our flat since last summer. The problem becomes even more acute in the night hours. We are having one 1.5 ton air-conditioner installed (with due permission from cesc) and we cannot risk running the machine due to the extreme voltage fluctuation The same problem is also faced by other neighbours in my apartment . Inspite of innumerable complaints lodged, no satisfactory action has been...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Cesc online bill payment done by netbanking via paytm gateway, bank account debited but cesc payment receipt not generated. [Resolved]

 Subha1561 on Apr 18, 2016
I made 2 cesc bill pay of rs 1490 consumer no: 27051246008 customer id: 27000252192 bill no: 2705124600803165

And rs 130 consumer no: 27051249001 customer id: 27000013371 bill no. 2705124900103168

From cesc site through netbanking via paytm gateway .

Rs 1490 got debited from my bank but cesc not generated payment receipt as cesc didnt receive the payment confirmation from the payment gateway .

Account number 0345010119733
Transaction date 18/04/2016
Transaction amount inr 1, 490.00
Transaction type dr
Transaction...
Complaint comments  Read comments [1]Complaint category Utility Services

CESC — Consumer no-59082085061-non additional of extra load for air conditioner-1.5 ton

 vidyasify on Apr 15, 2016
Dear sir/madam,
This is in reference to the above cited subject, i would like to state that its almost 03 years i have paid the extra load charges to cesc ltd before taking my 1.5 airconditioner but till date there is no update and every year during summer i face the power fluctuations heavily whenever i switch on the ac. I have instances of ac getting damaged and other short circuit issues related to negligence of cesc ltd.

So advised to resolve the same.

Complaint docket number- 3167106.

T.V.Vidyalall
Jayanti vidyalall
9874887088...
Complaint comments  Read comments Complaint category Electronics & Appliances

Calcutta Electric Supply Corporation [CESC] — Abnormally low voltage after 10pm

 basant fogla on Apr 13, 2016
Abnormally low voltage after 10 pm which stops the smooth working of most electrical appliances.Inspite of the company taking extra money as additional security deposit for air conditioner operating permission the service is very poor.Air conditioner stops working most of the time due to low voltage and creates inconvenience.
Please do the needful as u r charging extra money for that service and still defying it...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Steal of electricity from consumer no 50358113021

 Biprojit Biswas on Apr 12, 2016
Kindly check the meter properly as they may have done something with meter box.
The consumer no is 50358113021.

The consumer may steal the electricity as the bill amount is very less.

Kindly check their meter thoroughly.

It will be helpful for your company also....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Meter not installed ref-03/00982/16

 Achinta1 on Apr 12, 2016
Yesterday i inform them that all meter related issue was repair, they told me today the team from cesc will come and install the meter, but still no one arrived...
Complaint comments  Read comments Complaint category Telecommunications

Calcutta Electric Supply Corporation [CESC] — Dispute regarding name change of meter [Resolved]

 sunny18007 on Apr 11, 2016
Dear sir,

I have a domestic meter in the name of sri kashi nath shaw address: 1/e chalta bagan lane. Kolkata- 700006 . I am a senior citizen aged 86 years old. I come here to know that from february onwards the meter name has been changed to mr. Abhishek jaiswal without the consent of sri. Kashi nath shaw, who is the owner of the meter. How, it is possible without my authentication they have changed the meter name. I didn't gave any consent about the case which has been done. Please look after into this matter, and enquiry about it. My customer id: 37000103943 and consumer id is:...
Complaint comments  Read comments Complaint category Electronics & Appliances

Calcutta Electric Supply Corporation [CESC] — Abnormally low voltage specialty after 10pm

 Rajdeep Majumder on Apr 11, 2016
Hello, this is rajdeep majumder, a customer of cesc residing at 46/2/9 kazi para road, kolkata 34, facing a new problem of abnormal low voltage due which electronic household items are failing to operate and many other anciliary problems arising out of this. on contacting the cesc helpline though the complain redressed for the time being but on the very next evening the same problem arising and is persistent till now. most of the time the common cable fault incident and fire incident in trasformers also happening. it is prayed with utmost urgency before the concerned authority to take necessary...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Staff

 Pratikdugar on Apr 10, 2016
I just called at cesc and mr sk das received the call & i was lodging the complaint that it has been very long that there is no power & to this he asked how long! I said 30 mins, to this he replied arrongantly that 30 mins is not very long & he just denied that call at 1912 and complain there. Is this the way one talk to the customer. I called from 53 block-d new alipore on 10.4.16 at arnd 10.40 pm...
Complaint comments  Read comments Complaint category Mobile Handsets

Calcutta Electric Supply Corporation [CESC] — Cesc ltd not listing our issue

 yash_00625 on Apr 10, 2016
Just know i again call to the cesc customer care they said now it's not possible to work, monday you go to the cesc ltd office and give complaint there they will short out your issue.
See from today means saturday 11am there is no electricity and they are saying to go office on monday
That clearly means 3 days we have to suffer with no light and electric
Dear sir please take nessesary action against cesc ltd. Because in our home there is 1 senior citizen age 77 yrs
How she will survive 3 days without fan and light.
It's humbel requst to the consumercomplaint.In...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — 13 hrs running but no supply of electricity

 yash_00625 on Apr 10, 2016
From 11 am there is no electric supply
I called more than 10 times but they didn't come for checking the problem
We are suffering from 11 am and till yet no one come from cesc office
I called in customer care 10 times but they only said yes sir we are taking complaint against your issue
We will solve your issue very shortly
See from 13 hrs they have given 3 docket number but still no one came
Docket no. Are -
0416053253
0416053519
0416053577
In this summer if we suffer like this
How can we give good feedback for...
Complaint comments  Read comments [2]Complaint category Utility Services

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