Calcutta Electric Supply Corporation [CESC] — bill payment related issue

Address:Kolkata, West Bengal

I have paid my electricity bill on 15.4.2018. But this month i have received green bill and when i contacted your organisation they said that no bill has been paid against my customer id :[protected] after march 2018. Since i have paid the amount through net banking so i have also contacted the bank and they have told me that they resolved the issue with your organisation on 15 may. Now when i have talked to the customer executive of cesc they are telling me that no bill has been paid whereas the bank is always telling me that they have resolved the matter with you. Please tell me what i should do next.
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Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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Comments

Hello,
My name is Subhasish Mukherjee. I receive info SMS for customer id : [protected]. Don't know who's customer id is this. It seems by mistake somebody inserted my number ([protected]). I'm not a CESC user. Hereby request you to remove my said number ([protected]) against the customer id ([protected]).
Thank you.
For last four days the residents of Hastings are facing power disruptions and has become unbearable to us. Such problem do take place every year. Request for permanent solution earliest.

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    Calcutta Electric Supply Corporation [CESC] Phone
    +91 22 2225 9157
    +91 22 2560 4049
    +91 22 2225 9156
    Calcutta Electric Supply Corporation [CESC] Address
    CESC House, Chowringhee Square, Kolkata, West Bengal, India - 700001
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