Calcutta Electric Supply Corporation [CESC] — closure pending docket no [protected]

Address:

700092

Power cut in our area from 11 pm and after several follow up with customer care till now no action taken. I have informed customer care executive that my grandfather is 86yrs old and he has to take medicine for high pressure and in this scenario his health condition get critical as temperature is very high today and it is very difficult to manage without electricity. My question is after so many explanations how much time it will take to get resloved? Please action immediately. Hope cesc people are not sleeping!!!