Calcutta Electric Supply Corporation [CESC] — customer id : [protected] // request for adjustment of electricity bill from may 2019 onwards against excess security deposit

Address:

Howrah, West Bengal

I requested cesc on 28-jun-19 through email and over phone to adjust my electricity bill for the month of May 2019 and subsequent months against my excess security deposit held with cesc . My Security deposit held is RS 18263 whereas Security deposit maintainable for[protected] is RS 7469 as per information provided by cesc in the bill of April 2019. I have called cesc customer care several times to expedite the matter but cesc customer care has ignored all my requests and sent me a electricity disconnection notice along with electricity bill of June 2019. During my last verbal contact with cesc howrah regional office on 22-jul-19, the cesc customer care executive was doubting my intentions to pay my electricity bills and treating me like a electricity thief. I feel embarrassed due to this behaviour of cesc staff and electricity disconnection notice.
Kindly look into the matter and do the needful.