[Resolved]  Calcutta Electric Supply Corporation [CESC] — Delay in starting new connection despite payment

We have requested for new connection of electricity to CESC limited in flat no 4F of block 1 at Sugam Habitat 158A NASKARHAT PICNIC GARDEN ROAD KOLKATA WEST BENGAL pin 700039. As per demand letter and Bill no. 08/07951/22/7/1 we have paid the entire amount of Rs 21150/- on 04.05.2022. Annexure B has been filled up and accepted by CESC as per their return mail received by us. However even after fifteen days connection from CESC has not started.
On enqiry I was given a lame excuse from the CESC office that the main switch may not be in place which may lead to the delay in getting connection.
However the main switch is in proper place.
This unwanted delay in getting connection is harassment of the customer and very unfortunate. I have visited the CESC office repeatedly with no definite answer from the employee at desk. CESC has not contacted us via email or phone regarding the date of starting connection.