Calcutta Electric Supply Corporation [CESC] — denial of successful paytm payment

Address:

Kolkata, West Bengal

(1)
To customer care/cesc ltd.

Respected sir/madam,

I have paid my electricity consumption bill for the month of dec'17 on 17.01.18 through my
Paytm wallet like every month.
Paytm payment particulars are as follows:-
Paytm order #[protected]transaction id [protected]-01-17 04:35:56 pm rs.110/-
No receipt has been issued against that payment from your end.

Unfortunately i received a green bill for the month of jan'18 demanding rs.150/-
Eronously i have paid rs.150/- through paytm too... Transaction details are as follows:-
Ordercesc order #7510615100001181180216040300000000000000000024transaction id [protected][protected]:04:31 am rs.150/-

But sir/madam i have not yet received any confirmation receipt regarding payment from your end that too.
Under the circumstances, my sincere request is please verify and make necessary arrangement to refund my excess amount to my paytm wallet.
At the same time i also request you to take care not to repeat such instances...

Yours sincerely,

Ram prasad bhattacharyya,
Customer id:[protected],
Consumer no.:[protected]
E mail id: ramprasad.[protected]@yahoo.com
Mob. No.[protected]
•
(2) i have also written to customer care/paytm
Paytm’s reply in mail is copy pasted bellow:-
Hello ram,
This is with reference to your query regarding electricity bill payment of rs.110 initiated using paytm.
Your bill payment against the order [protected] has been successfully processed with the operator reference
Number 18011716345704000784632041102510401217900000006475. We suggest you to get in touch with the
Operator with the below mentioned details:
1. Operator reference number 18011716345704000784632041102510401217900000006475
2. Amount 110
3. Date & time of transaction 17/01/2018 at 04:35 pm.

In case operator denies, kindly bring the written communication via mail to assist you better.
Regards,
Paytm care


Ref:_00d28dppr._5000k14beyr:ref

(1)
To customer care/cesc ltd.

Respected sir/madam,

I am a common man respecting current trend i opted online payment mode.
I have paid my electricity bill for dec’17 via paytm on 17.01.2018. It was successful.
But cesc ltd preferred jan’18 green bill of rs.150/- and being not alert i have paid that too through paytm on 18.02.18. Details i have written on my first letter above.
Under the circumstances, requesting your kind attention to check my payment claim and arrange to refund the amount to my paytm wallet for the sake of end of justice at the earliest.
Yours sincerely,

Ram prasad bhattacharyya,
Customer id:[protected],
Consumer no.:[protected]
E mail id: ramprasad.[protected]@yahoo.com
Mob. No.[protected]