Calcutta Electric Supply Corporation [CESC] — not getting resolution from cesc regarding voltage fluctuation issue at home : consumer no: [protected]

Address:

South Kolkata, Kolkata, West Bengal, 700078

I have been facing voltage fluctuation issue at my home over couple of weeks. I complaint multiple times but did not get any resolution. Below are the docket numbers:
[protected]Web portal)
[protected] (Telephone)
[protected] (Telephone)

There is one box just beside my home and very frequently burning smoke coming out of the box with loud sound and voltage getting fluctuated at my home.

Cesc officials behave very rudely over the telephone and today one gentleman suggested me to inform 'fire brigade' instead of calling to cesc when i told him there is burnt smoke coming from the box.

I hope cesc officials would take this issue seriously before any serious incident occurs. Below are some of my details.

Location: south kolkata