Can Fin Homes — bank converted rate of interest from fixed to variable i. e. from 9.0% to 11.0% without informing me

Address:

560004

A home loan no.[protected] was sanctioned from can fin homes ltd. On[protected] under fixed rate loan scheme [fls] and rate of interest was 9.0% fixed on reducing amount for the tenure of 180 months, emi calculated by bank was rs. 6086 /- per month. Which costs total of rs ‭10, 95, 480‬ /-
I am paying rs. 6100/- from february 2006 till now without missing any single instalment. After one and half year, bank has converted the rate of interest from fixed to variable i. E. From 9.0% to 11.0% without informing me nor giving any option to me. As a result, my repaying amount and tenure has been increased.
Bank never gave me any statement of my loan account, neither they gave any response to my queries/complaints and personal visits at their branch office in nehru place, new delhi. Also, they never allowed me to meet the branch manager for raising my complaint to him.
As on 15 march 2020, i have successfully paid rs. 10, 30, 900‬ /- without any failure and 169 out of 180 emi’s has been paid from my end. As per agreement, only 64, 580 /- is remaining. But bank is saying that an amount of rs. 2, 45, 000 /- (Approx.) of variable interest rate which was illegally converted from my original fixed rate loan scheme [fls].
Recently i had sent a notice regarding my complaint to can fin homes ltd., address - no.29/1, sir m n krishna rao road, basavanagudi, bangalore 560004. And they replied to my notice denying every point in my notice complaint. The notice document is uploaded with my complaint.
As an active and tax payee consumer i want to register my complaint in consumer helpline and want you take a strict action against the company and help to resolve my issue and rebate the excess amount of rs. 2, 45, 000 /- (Approx.) of variable interest rate which was illegally converted from my original fixed rate loan scheme [fls]. To my loan account number –[protected].

Regards,
Satish chander verma,
Mob – [protected]
Email - [protected]@yahoo.com