Capital First — Consumer Loan ripoff

Address:	Naman Chambers,C-32, G-Block, Bandra-Kurla Complex, Bandra (East),Mumbai - 400 051.
Website:	www.capitalfirst.com

I have taken a loan from CAPITAL FIRST customer id[protected] and agreement id 27849541 and on the 26th I called someone and spoke to the customer service to request to waive some charges as I wanted to payoff the loan and I spoke to someone called vishnu and he insisted and forced me to make a payment of 9203 and said 2k will be waived and the loan will be closed and I will get a NOC i recorded the call post which he asked me to call on the 1st of dec so that he they can waive the charge and the loan account will be closed however I gave a call on the 2nd of December and it was a complete different story the person I spoke to was 1 rude and 2 said the payment made is adjusted and there will be no charges waived which is again misleading information to the customer I took help from my relatives to make the payment as I'm jobless due to covid i lost my job
I am now helpless whenever I go online and check it asks me to make a payment of 104.75 I paid and again if I enter my loan details now it asks me to make a payment of 206 its complete ripoff i don't understand what system do they work why don't RBI take any actions with these ripoff companies