[Resolved] Capital First — double payment collection fraud
J
Jha.anand jha
from Delhi, Delhi
Address:
New Delhi, Delhi, 110068
Website:
Www.Capitalfirst.com
I took a loan from capital first. They just called me that i haven't paid my loan. My salary was in my account on 5th september but they are saying their was insufficient fund in my account. They are taking illegal charges from me for their own fault. On 12th september they told me to pay this month instalment and when i paid it, they also deducted through my bank account. They double cross me. After their payment, i am also getting call from their side that i still haven't submitted my balance payment. I want my extra money back.
Was this information helpful?
No (0)
Yes (0)
Oct 18, 2018
Complaint marked as Resolved
Capital First customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2018
Capital First Customer Care's response Dear Mr. Jha,
This is with reference to your concerns regarding your loan account.
We regret the inconvenience caused. We would request you to write to us at social.[protected]@capitalfirst.com with your contact details to assist you further.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
No Response on Escalation,
Not following the TAT,
Providing Fake Information,
This is with reference to your concerns regarding your loan account.
We regret the inconvenience caused. We would request you to write to us at [email protected] with your contact details to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited