[Resolved] Capital First — emi taken twice | |||
10489615 car loan My emi was due on 5th sep 2017, unfortunately i wasnt able to pay it on 5th I recieved a call kn 6th sep 2017 and this guy asked me to go online andmake the payment, i did that and i gave him the reference number. I as well told him one more loan i have can i make thatpayment as well he said yes, i made that one as well. Nextday recieved a call from a guy asking me why i did not paid my emi (I was shocked i told him i already made it yesterday he said give me the reference num, i said i am driving call me back in1 hour i will give you. Next day they again deducted the emi from. My account, i called customer support, they asked me to wait 2 3 days Now 1 - one person calls and ask me to make the payment next day they call me and askme why i did not paid it (Come on are you serious your department does not know who made the payment or not) 2 customer support is worse i have ever known any 3 educate your reps they always have no answer Take strict action or otherwise will be your company may get intk trouble Was this information helpful? | |||
Oct 12, 2017 Complaint marked as Resolved Capital First customer support has been notified about the posted complaint. Verified Support Sep 11, 2017 Capital First Customer Care's response Dear Mr. Ron Wilson, Greetings from Capital First! This is with reference to your concerns regarding your loan account. We tried calling you on your mobile number, however, could not establish successful contact with you. We would request you to write to us at social.[protected]@capitalfirst.com with your alternate contact number and bank account statement to assist you further. Assuring you of our best services always. Regards, Capital First Limited | |||
 2 Comments | |||
Comments
2 times debited in my account for money 1500 rs
Capital First Customer Care's response, Sep 12, 2017
Verified Support
Dear Mr. Maruthi Prasad Changala,
Greetings from Capital First!
This is with reference to your concerns regarding your loan account.
We would request you to write to us at [email protected] with your contact number and loan application details to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited
Greetings from Capital First!
This is with reference to your concerns regarding your loan account.
We would request you to write to us at [email protected] with your contact number and loan application details to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited
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Greetings from Capital First!
This is with reference to your concerns regarding your loan account.
We would request you to write to us at [email protected] with your contact number and loan application details to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited