[Resolved]  Capital First — IDFC First Bank

This IDFC First Bank is harassing through the Collection team and charging a lot of interest and misusing their power and threatening in front of the home.
A guy called Ganapathy came in the front door making a scene and harshing everyone without rules. I have evidence of taking video of all the details. his name is Ganapathy from IDFC First Bank and his manager name is raja Sekar and mail id rajasekar.[protected]@idfcfirstbank.com. They are all thinking they are superior, ordinary civilian can't do anything. this is question mark both side safety. take action against him immediately. I will take it against my side. don't leave them easily, please . we have to educate all every bank. this is the second time. that agent name Ganapathy phone number +[protected].

i couldn't add photos. i will add immediately.
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Aug 5, 2021
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Aug 11, 2021
Updated by Sheeba Rani
the issue is not resolved yet
Complaint comments 

Comments

My bank loan account number :12740485 . his id card picture with this message.
This is how we tried to contact Capital first to pay load through mail. but there is no response and when phone they denied to give the details.

Sheeba Abdullah
Sat, Jul 6, 2019, 2:08 PM

to customer.[protected]@idfcfirstbank.com

Hi I am custome if capital first I dint pay my emi I changed my number I would try to pay in emi in app but can’t . Bcos of my number not register in the app I forgot my loan number can u help to pay my balance emi
This s my registered e mail my name Sheeba Rani kathija begum, ”. Can u check my status and reply pls

Administrator
Mon, Jul 8, 2019, 3:50 AM

to

Dear Customer,

Greetings from IDFC FIRST Bank!

Thank you for writing to us, this is auto acknowledgement towards receipt of your e-mail.

We will like to inform that we will respond to your request within next 3 working days.

For any further clarifications on our products and services, please feel free to call us at our helpline [protected].

Assuring you the best of our services always.

Best Regards,
Customer Care
IDFC FIRST Bank
After mail for some quereys to capital first bank, they have blocked my email id.

check below.

Mail Delivery Subsystem
5:38 PM (57 minutes ago)
to me

Error Icon
Message blocked
Your message to customer.[protected]@idfcfirstbank.com has been blocked. See technical details below for more information.
The response from the remote server was:
550 5.4.1 Recipient address rejected: Access denied. AS[protected] [BO1IND01FT006.eop-IND01.prod.protection.outlook.com]

[protected] Forwarded message[protected]
From: Sheeba Abdullah
To: customer.[protected]@idfcfirstbank.com
Cc:
Bcc:
Date: Tue, 20 Oct 2020 17:38:30 +0530
Subject: Fwd: Full Amount Settlement and settlemet amount
----- Message truncated -----
Dear Sir/ Madam,
We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
Team IDFC FIRST Bank.
Sheeba Rani's [Complaint's author] reply, Oct 24, 2020
Hi team,

I have raised more 10 mails . No body is taking response correctly even the quy Rajasekhar.a @idfcfirstbank . We asked to send mail from last 5 days. There is no response. We already informed through mail . Don’t send agent, today he is knocking neighbours house. Where is your code of conduct. And one thing sure, the response very bad . Share me your code of conduct

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