Capital Honda India — faulty product / poor customer service

Address:

Chennai, Tamil Nadu

I had poor customer service experience from capital honda omr.

My new car (Apr'18) had faulty ac vent (Back seat) during delivery itself. Also the door rubber seal has come out in less than a month.

I spoke to sales person mani siddu who handled delivery, who said if i inform in advance he will order parts accordingly. So first 2 services this wasn’t done. For 3rd service, i carefully provided heads up 10days in advance. Mani never picked up my call nor responded to my whatsapp msgs, however i called landline number to ensure they liaise with mani. But this wasn’t fixed in 3rd service too.

I wanted to complain about this. I was given a phone number of person named karpagam from customer relationship, she didn’t want to listen and gave another number of person named john. John said he will order parts and call back, probably just to keep me shut at that point of time.

Now all my free services are over, this was probably deliberately delayed so that this can be charged during next service.

I will never go to capital honda omr again even though it’s hardly 2-3kms from my home. If only feedbacks are taken seriously there is scope for improvement.