To whomsoever it may concern
My name is Arut Khajuria and my LAN no is 1071047
I had taken a loan from your bank for the period starting from 20-NOV-2012 till 05-JUL-2013 and cheques were provided so the EMIs should be deducted every month from my bank account automatically.
In February 2013, I received a call saying that the back end server of the bank through which my installments were being deducted from my account had broken down and they will send some executive from the CapitalFirst to collect the installment and provide me the receipts and then this process kept going on till last EMI.
Later in 2014, I received a call from CapitalFirst that i have missed the February 2013 EMI and the executive will come to collect it. I submitted all the required hard copies along with my bank statement as I did not miss any EMI. I had
sufficient balance in my account all along.
Now, since March 2015, I am getting calls and being informed that my EMI of Rs.950 that was missed for one particular month due to YOUR fault has snowballed into a collective amount of Rs.17500 for… months (I got an sms saying that, see the attachment) including the penalty for late installments. This is absolutely unbelievable and unacceptable code of conduct at your end. I am extremely agitated.
Even if you calculate the amount for the given period it should come to Rs. 9500 at the rate of Rs.300 penalty per month and not Rs.17500! But I am NOT accountable to pay even this much amount all together at once because this inconvenience to me is caused because YOUR system broke down.
Kindly look it into this matter at the earliest as this is causing my SIBIL score to be very low and taking loans from any other bank will be a huge problem for me.
Thanks & Regards,
Arut Khajuria Was this information helpful? | 
My name is Arut Khajuria and my LAN no is 1071047
I had taken a loan from your bank for the period starting from 20-NOV-2012 till 05-JUL-2013 and cheques were provided so the EMIs should be deducted every month from my bank account automatically.
In February 2013, I received a call saying that the back end server of the bank through which my installments were being deducted from my account had broken down and they will send some executive from the CapitalFirst to collect the installment and provide me the receipts and then this process kept going on till last EMI.
Later in 2014, I received a call from CapitalFirst that i have missed the February 2013 EMI and the executive will come to collect it. I submitted all the required hard copies along with my bank statement as I did not miss any EMI. I had sufficient balance in my account all along.
Now, since March 2015, I am getting calls and being informed that my EMI of Rs.950 that was missed for one particular month due to YOUR fault has snowballed into a collective amount of Rs.17500 for… months (I got an sms saying that, see the attachment) including the penalty for late installments. This is absolutely unbelievable and unacceptable code of conduct at your end. I am extremely agitated.
Even if you calculate the amount for the given period it should come to Rs. 9500 at the rate of Rs.300 penalty per month and not Rs.17500! But I am NOT accountable to pay even this much amount all together at once because this inconvenience to me is caused because YOUR system broke down.
Kindly look it into this matter at the earliest as this is causing my SIBIL score to be very low and taking loans from any other bank will be a huge problem for me.
Thanks & Regards
Arut Khajuria