[Resolved]  Pasco Automobiles (True Value) — Cheating and Fraud

Address:

Gurgaon, Haryana

I have purchased Zen Estilo LXI ( Reg No. HR-26 AU 0747) from Pasco Automobiles (Maruti True Value) , Gurgaon on 22-June-12. Insurance from National Insurance company Ltd was endorsed in my name on the same date.
Unfortunately I met an accident on 21-July-12 and my vehicle got scratches and dent on the right side. I consulted True Value and they suggested me to go to Pasco Body Shop for repair and claim the insurance.
Pasco Body shop people asked about the RC. True value person confirmed me that RC is deposited for Transfer on 3-July-12 , and he provided me stamped receipt of that. On behalf of confirmation of True Value representative, Pasco Body Shop person told me that since RC is not transferred yet, claim will not be Cashless and I will get the payment when I will receive the RC.I allowed the damage repair as suggested by them and done the payment of Rs 8545 on 30-July-12 after getting the repaired vehicle.
Now , to my surprise, Pasco Body shop insurance representative is saying that my claim is not covered by the insurance company and given me the reason that my RC was not deposited till the date of accidental claim i.e on 26-July-12. Pasco Regional manager confirmed that RC is deposited on 3rd July.
I have discussed this with senior managers of True Value and Pasco Body Shop, but nobody is taking responsibility of this and blaming each other. Both of them understand that this was not my fault and they are just blaming each other without any solution.
I acted on whatever suggested by Maruti representatives as I was having full faith in Maruti and their dealers. But now I feel that I was cheated by them. It’s almost 4-5 months since I am chasing for payment and at last I was just cheated.

I have also send a letter to Maruti Suzuki Head office and Regional Office, but nobody even bothered to call me and take any action

I request you to take proper action to recover my loss