Maruti Suzuki India Customer Care
Maruti Suzuki India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
3416
COMPLAINTS

Maruti Suzuki India Customer Care

Maruti Suzuki India Ltd.

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
88
35
Phone:
Phone:
+91 11 4678 1000
[Head Office]
166
63
166
63
18
7
11
3
12
7
7
5
4
3
5
4
+91 17 2305 8077
[Chandigarh]
0
0
+91 17 2278 0057
[Chandigarh]
1
1
1
1
0
0
1
1
0
0
Fax:
Fax:
+91 11 4615 0275
[Head Office]
+91 11 4615 0276
[Head Office]

Additional info
Contact Details & Offices

Feedback

Kolkata

L&T Chamber, 4th Floor, 16th Camac Street, Kolkata 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex, Opp. Hotel Apsara, Circular Road, Lalpur, Ranchi
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262

Guwahati
403, Orion Towers, Christan Basti, Guwahati
Tel: +91 36 1234 0850, +91 36 1234 0140
Fax: +91 36 1273 4308

Indore
3rd Floor, Commerce House, 7 Race Course Road, Indore 452001
Tel: +91 73 1406 9382, +91 73 1406 9481
Fax: +91 73 1406 9382

Chandigarh
SCO-39-40, Sector 8-C, Madhya Marg, Chandigarh 160018
Tel: +91 17 2278 0057, +91 17 2305 8077
Fax: +91 17 2254 8234, +91 17 2254 8234

New Delhi
1, Nelson Mandela Road, Vasant Kunj, New Delhi 110070
Tel: +91 11 4678 1000
Fax: +91 11 4615 0275, +91 11 4615 0276, +91 11 4615 0291

Lucknow
B-1, Pick Up Bhawan (Ground Floor), Vibhuti Khand, Gomti Nagar, Lucknow 226010
Tel: +91 52 2272 0931, +91 52 2272 0934, +91 52 2272 1145
Fax: +91 52 2272 0931, +91 52 2272 0934

Jaipur
7th Floor, Pooja Towers 3, Gopalpura Byepass, Tonk Road, Jaipur 302018
Tel: +91 14 1511 8006, +91 14 1511 8007
Fax: +91 14 1511 8005

Chennai
7th Floor, Capital Towers, 180, Kodambakkam High Road, Nungambakkam, Chennai 600034
Tel: +91 44 2823 3051, +91 44 2823 3053
Fax: +91 44 2824 2059

Bangalore
202, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore 560001
Tel: +91 80 4112 0017, +91 80 4112 0018, +91 80 2212 7384, +91 80 2212 7385
Fax: +91 80 2248 4841

Cochin
2nd floor, Tutus Tower, NH-47 Byepass Padivattom, Cochin 682024
Tel: +91 48 4408 8400
Fax: +91 48 4233 3670

Hyderabad
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1 Chamber Bearing No. 101 & 102, 1st Floor, Liberty Square Stanza, Himayatnagar, Hyderabad 500029
Tel: +91 40 6672 9999
Fax: +91 40 6625 0102

Mumbai
602, Madhava Building, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Tel: +91 22 2659 0478
Fax: +91 22 2659 0285

Pune
7th Floor, North Block, Sacred World, Wanowarie, Pune 411040
Tel: +91 20 2685 6041
Fax: +91 20 2685 6036, +91 20 2685 6040

Ahmedabad
211, Iskon Mall, Above Star India Bazaar, Satellite Road, Ahmedabad 380015
Tel: +91 79 4003 6660
Fax: +91 79 4003 6671

Plants
Gurgaon
Old Palam Gurgaon Road, Gurgaon 122015
Tel: +91 12 4234 6721
Fax: +91 12 4234 1304

Manesar
Plot no.1, Phase 3A, IMT Manesar, Gurgaon 122051
Tel: +91 12 4234 1304

View More Information...

Customer satisfaction rating
1%
Complaints
3416
Responses
35
Resolved
20
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maruti Suzuki India related photos (333)

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Maruti Suzuki India Customer Care related pictures (333)

Maruti Suzuki India Complaints & Reviews

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Maruti Suzuki Limited — Faulty car ciaz rs & compensation reg

 pradeep11093 on May 29, 2016
Dear Sir,

It seems so that maruti is cordoning their dealer, even though your email the said dealer so far not
bothered to reply and compensate the agony i have gone through must be acknowledged properly and not
they have done so far.

The car performance is also below the standard as it is being announced 18 average in city on 20 at
highway . But it also pains to note that average is just 10 average in city on highway at 12. We have
ply km so far 3000 kms to the different places. Why so much vast difference of average and do we have...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Delay in delivery of baleno

 Kishore Timsina on May 28, 2016
I booked Baleno on 7th of January 2016 from Nexa central Guwahati (poddar) with MSPIN..493039. But i have nt got the car yet. People who booked after me were delivered their cars.But i'ven't got mine yet.so what is happening.why it is taking so long a time. Why the dealerbunable to give me a proper date of delivery? Please enquire the dealer and take necesary action so that i can get my car soon....
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Engine got seized 11months old swift VXI while giving fir Water Wash in dealer

 msdsubbu on May 28, 2016
Given my new Swift VXI car bearing Reg No TN 68-P9450 for just Water wash in Pillai and sons who is the Maruti Suzuki Dealer at Kumbakonam on 26 th May 2016.Due to negligence water logged into Pistons and valves of the engine during water wash and engine was started and they drove my vehicle for few meters.After that engine was totally collapsed and they dismantled the engine without intimation to me. In Job card it was clearly mentioned that I gave it only for water wash and suspension check. even after two days no response from Either Maruti customer care or from dealer . I was tortured mentally...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — Performance is not good and so called mechanics are not trained

 Mohan Chalicheemala on May 26, 2016
Complain against RKS Saboo Maruthi servicing Center at IDA Ramanthapur workshop My vehicle number is TS 08 EB 1945 Maruti Swift Diz. I had given my car to above work shop for general servicing and also Air bag light warning indication and also low mailage But vehicle is handed over to me with out done any work and collected labour as well as so called oil and other charges next day I had intimated/complained the same as per their promises again left my car in servicing Center for above complaints. After intimation I took my car from serving Center but they did not done any thing So I therefore request...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — Delivery failure, injustice & no delivery commitment

 Dhaval Naik on May 26, 2016
I have booked vitara breeza ldi (Premium silver) on the very first day of booking i. E. 9th march'2016 at kataria automobiles, vapi. My allotment no. Is 0104vap10739. My booking serial number at the dealer was 17 only. We have been committed the delivery by 6 to 8 weeks (I. E. Latest by 3rd may'2016)


Upon repeated enquiry, neither the dealer nor the area/regional sales office, nor the toll free customer service representatives are giving any reason or delivery plan and giving only one reason that “company may not be manufacturing ldi model now. They are producing only premium...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Not able to perform servicing on time

 9795686532 on May 26, 2016
Hello sir

My self dr rakesh i hav swift car rj 07/cb5015which was given to pratap service centre varanasi up for servicing and painting on 27/4/16. And they asked me, u can get back ur car with in 10 day. I was agree but they people still did not repair even after 1 month has been passed. I m highly frustrated now by giving that such type of servicing by your side and i hav decided that next tim i will never buy a car of maruti suzuki but now i would like to request u to that plz don't giv the licence to that such type of service centre they highly irresponsible do somthing.
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — Ciaz zdi+ shvs hp06b4747 got changed with left front bearing after only 5970 kms run.

 Robil aggarwal on May 26, 2016
Hp06b4747 ciaz zdi+ shvs purchased from goyal motors shimla on 15-03-2016. Got serviced @ stan autos chandigarh on 30-04-2016 after a run of 5000 kms and was felt with an unusual sound from left front wheel since then.
Then the vehicle was taken to stan autos ludhiana hambra road workshop for diagnosis of the problem and they checked and replaced the left side front bearing with new one under warranty.
But my question and insecurity is that why this problem arrived in the new car so early?
Where should i feel secure after purchasing the new car that to be top model from the...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — I am complaining about late delivery of booked vehicle.

 sonumishu on May 26, 2016
This is to bring in your kind notice that i aasim ali s/o firasat ali booked a maruti suzuki dezire lxi model in white colour with dd motor's situated at d-194, okhla industrial area, phase -1, new delhi on 13/03/2016.
My allotment no is 3902152. Tentative waiting period was mentioned 6-8 weeks at the time of booking.
Further would like to add in the same that till date i haven't got the delivery of my vehicle resulting in rs 1000 per day loss to me.
I would like to understand that if a dealer is running short of supply of vehicle and is not capable of giving delivery then...
Complaint comments  Read comments [1]Complaint category Car Dealers

Maruti Suzuki India — Booking not being delivered in spite of time given

 anoop12345 on May 26, 2016
I have made a booking in mid jan and was told the vehicle will be dispatched by end of the april month and mid may i will get delivery.

But the dealer (Popular cars, chennai) is keep postponing the dates and the vehicle is still not delivered. There is no proper response from the dealer and i know a person who booked after me and his vehicle is delivered.

There is so kind of mishap going around the priortizing of delivery. I request some intervene in this in order avoid any wrong doings. Please respond asap...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Taking 2 months for repairing partial accidented car

 jeevan yadav on May 25, 2016
My car maruti swift vdi met with an accident on 26 april. On 27 april car inspected and received by kuldeep motors pvt ltd, kanpur road, etawah - 206001, pakka bagh.
Email: kuldeepmotors@gmail.com
Contact no: + (91)-9627092000, 9219444025, 9627093000

>on 1 may i visited as survey inspection scheduled, after inspection they told me that it will take 2 months to get your car repaired means max by 30 jun 2016 we can deliver.

> just would like to raise a question on maruti service, is this the slandered of your service - 2 months for repair and car which accidented...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — Break hardening and car switching off on ac

 Chaitanya096 on May 25, 2016
I have alto 800 2014 model . DL3CCF0991. When I turn on my car AC the breaks get hardens . one day I was about t hit the car because of break failure. The horn and the headlights of the car lowres down. When ac is turnes on the at idle position or in traffic the car vibrates and switches off.I had my car to maruti authorized service centre naraina. They inspected the breaks told me that break were alright.They tuned the engine . But the problem still exists . The problem started at 10, 000 km on odo and today It is 30, 000km.
CHAITANYA SINGHAL
9953307530...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — Occurence of problem one after another after oil service of my car sx4

 V Kannan on May 24, 2016
I gave my car sx4 for oil service about 10 days ago in pl. A motors, tiruchirapalli.
Very first day of my drive after servicing, a sensor light in the rpm meter was continuously "on" position. Later it was found oxygen sensor was not functioning. On my return journey, i heard huge gringing noise from engine section. After two days of inspection, it was told noise is either from a/c compressor or exhaust system. Finally it was found to be a bearing noise and said a/c compressor has to bereplaced alongwith condenser etc. So they changed everything and my billing was rs 30000 for a/c compressor...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — Issue with new car

 Chandan Shet on May 24, 2016
Dear Sir/Madam,
I am purchase one maruti alto 800 vxi car no WB04G7421 for commercial purpose suddenly yesterday facing one problem car not running properly then i contact to maruti authorized service center now received one from service station they are suggest me that car have some problem and they will delivered the same with in 2 days but my question is that i m run this car with uber and this month uber give me some offer if your service station will take 3 days for solving the problem then who bear my loss ??? can i go to the consumer forum for the same ? please suggest i m loss around...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — On maruti service masters, chennai

 rsnarayanaan on May 24, 2016
My car zen estilo bearing registration number tn 09 ay 5663 is being maintained only by maruthi service masters ever since its purchase either through the free services or through amcs which may please be verified by you from the records. I am having amcs continuously with you so as to have the car in mint condition always. There had been no problem in servicing except from november 2016.

Particularly after the flood, your service department is continuously refusing to take the above car for regular servicing citing that there is a heavy load on them with the flood affected cars and...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — Purchase of new car against exchanged car in true value

 Babita Mohanty on May 24, 2016
The worst service received from SKY Automobiles, Cuttack.
I have exchanged my old maruti car and against which i have shown interest for new car with 40% of car finance. The dealer has kept my old car value for more than 1 year and the ownership has not been transferred as on date.

when I enquired for new car and seek assitance on loan part they have suggest for HDFC bank loan for meeting the criteria of loan sanction. They have provided contact no. on their own without asking my suitable no. for communication. Bank personnel asked for details local reference check against...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Delay/in-coplete serviceing and poor customer service

 Dorairaj Raja on May 24, 2016
Dear sir/madam greetings! I had given my swift dezire zxi ka-03 mw 6623 for 3rd servicing at pratham motors at anekal, bangalore showroom on 11 may 2016. Alongwith routine servicing some problem of whipper not working properly was informed and also the front bumper change, bonnet repainting and rear bumper touch up. The agency promised me to hand over the car on 14 may 2016 as they have to send the vehicle to city branch.

I got a call from the city branch stating about the jobs that had been approved by the insurance company on 12 may 2016 to which i agreed. From 12 may 2016 till...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — Delay my car repairing

 hemanta_papu on May 23, 2016
Sir,
Most respectfully, i would like to inform you that i have a maruti suziki swift dzire vdi model car. But unfortunately my vehicle was accident on 04-01-2016. Top, diver site body, three door, front & back glass, bonnet and front bumper was damage in the accident. After one day of accident i handover the car to “grendland maruti works” maruti authorised service station at north lakhimpur, assam – 787001 for repairing and they give me assurance to repairing my vehicle within 2-3 months. To speed up my car repairing process service station want advance and i give 35000.00 rupees...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — Regarding clutch plates of swift dzire.

 mahendersinghj on May 23, 2016
I own a new maruti swift dzire car purchased from bimal auto whitefield in the month of feb-2013.

Please note that clutch plates were change for 12, 500 km. On 19-may-2016 when we were going to ooty in the ghat section suddenly the car stopped and the gear was not working. With difficulty we hired a private recovery van for which i had to pay rs. 3, 500.00 since there was no network in that area to contact maruti customer care for help and took the vehicle for maruti service station in ooty. There the mechanic informed that the clutch plates are gone and same was replaced by paying...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — Manufacturing defect in new wagon r car.

 Vikas Jain 2304 on May 23, 2016
I purchased a new wagon r cng model car from m/s t. R. Sawhney motors pvt ltd, saraswati vihar, pitampura, delhi on 19.03.2016. On the same day when we took the delivery of the car, we told the sales person and others that the car is not functioning well. The sales person and technician of the company assured us that "abhi gadi nai nai hai. Do din chala kar dekho. Bilkul theek ho jaye gee. Koi dikat aye to batana". But there was no improvement in the problem. On contracting again the dealer advised us to go to service centre of t. R. Sawhney motors pvt ltd situated at badli, delhi. The service centre...
Complaint comments  Read comments [1]Complaint category Car Dealers

Maruti Suzuki India — Maruti not delivering my car

 rumilita on May 23, 2016
I booked a wagonr vxi booking no: sob16002208 on 14/05/2016 from dewars garage topsia. We were told that a less than 1 month old car is available for delivery in 7 days and we readily paid 95% of the amount (4.7 lac). Since then we have been requesting the dealer for vin but they are unable to provide on the context that maruti is delaying a discount approval of rs 5, 000. We have emailed to maruti customer support and smsed the kolkata crm contact but seems maruti is not listening to us....
Complaint comments  Read comments Complaint category Car Dealers

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