Maruti Suzuki India Customer Care
Maruti Suzuki India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
3557
COMPLAINTS

Maruti Suzuki India Customer Care

Maruti Suzuki India Ltd.

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
175
75

Phone:
Phone:
214
95
+91 11 4678 1000
[Head Office]
214
95
36
15
19
6
20
10
19
9
9
5
11
9
6
5
+91 17 2305 8077
[Chandigarh]
1
0
0
0
1
1
1
1
0
0
+91 17 2278 0057
[Chandigarh]
1
2

Fax:
Fax:
+91 11 4615 0275
[Head Office]
+91 11 4615 0276
[Head Office]

Additional info
Contact Details & Offices

Feedback

Kolkata

L&T Chamber, 4th Floor, 16th Camac Street, Kolkata 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex, Opp. Hotel Apsara, Circular Road, Lalpur, Ranchi
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262

Guwahati
403, Orion Towers, Christan Basti, Guwahati
Tel: +91 36 1234 0850, +91 36 1234 0140
Fax: +91 36 1273 4308

Indore
3rd Floor, Commerce House, 7 Race Course Road, Indore 452001
Tel: +91 73 1406 9382, +91 73 1406 9481
Fax: +91 73 1406 9382

Chandigarh
SCO-39-40, Sector 8-C, Madhya Marg, Chandigarh 160018
Tel: +91 17 2278 0057, +91 17 2305 8077
Fax: +91 17 2254 8234, +91 17 2254 8234

New Delhi
1, Nelson Mandela Road, Vasant Kunj, New Delhi 110070
Tel: +91 11 4678 1000
Fax: +91 11 4615 0275, +91 11 4615 0276, +91 11 4615 0291

Lucknow
B-1, Pick Up Bhawan (Ground Floor), Vibhuti Khand, Gomti Nagar, Lucknow 226010
Tel: +91 52 2272 0931, +91 52 2272 0934, +91 52 2272 1145
Fax: +91 52 2272 0931, +91 52 2272 0934

Jaipur
7th Floor, Pooja Towers 3, Gopalpura Byepass, Tonk Road, Jaipur 302018
Tel: +91 14 1511 8006, +91 14 1511 8007
Fax: +91 14 1511 8005

Chennai
7th Floor, Capital Towers, 180, Kodambakkam High Road, Nungambakkam, Chennai 600034
Tel: +91 44 2823 3051, +91 44 2823 3053
Fax: +91 44 2824 2059

Bangalore
202, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore 560001
Tel: +91 80 4112 0017, +91 80 4112 0018, +91 80 2212 7384, +91 80 2212 7385
Fax: +91 80 2248 4841

Cochin
2nd floor, Tutus Tower, NH-47 Byepass Padivattom, Cochin 682024
Tel: +91 48 4408 8400
Fax: +91 48 4233 3670

Hyderabad
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1 Chamber Bearing No. 101 & 102, 1st Floor, Liberty Square Stanza, Himayatnagar, Hyderabad 500029
Tel: +91 40 6672 9999
Fax: +91 40 6625 0102

Mumbai
602, Madhava Building, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Tel: +91 22 2659 0478
Fax: +91 22 2659 0285

Pune
7th Floor, North Block, Sacred World, Wanowarie, Pune 411040
Tel: +91 20 2685 6041
Fax: +91 20 2685 6036, +91 20 2685 6040

Ahmedabad
211, Iskon Mall, Above Star India Bazaar, Satellite Road, Ahmedabad 380015
Tel: +91 79 4003 6660
Fax: +91 79 4003 6671

Plants
Gurgaon
Old Palam Gurgaon Road, Gurgaon 122015
Tel: +91 12 4234 6721
Fax: +91 12 4234 1304

Manesar
Plot no.1, Phase 3A, IMT Manesar, Gurgaon 122051
Tel: +91 12 4234 1304

View More Information...

Customer satisfaction rating
1%
Complaints
3557
Responses
35
Resolved
22
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maruti Suzuki India related photos (356)

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Maruti Suzuki India Customer Care related pictures (356)

Maruti Suzuki India Complaints & Reviews

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Maruti Suzuki India — I am complaining about the discount not been passed on to the customer by the dealer

 Jayesh keshaji Parmar on Jul 23, 2016
We have booked two maruti wagonr from "Paramount wheels Pvt .Ltd. in Mira road ."in the name of"Vivek tours and travels"&"prathamesh tours and travels" through a sub dealer. we got proforma invoice in the name of Paramount wheels Pvt Ltd. by the sub dealer which whicrs.548093. We made the payment of rs 520093/_ in the name of the dealer_ and balance through cash of rs. 34000/- to the sub dealer .we are allowed the vehicles after full payment been made by us but the dealer . And now dealer is not in a mood of passing on the company discount to us and asking us to talk to the sub dealer which says...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki — I booked maruti vitara brezza zdi plus red & black but still my car not delivered

 ramakant1245 on Jul 22, 2016
I booked maruti vitara brezza zdi plus red & black on 17 march 2016. I booked car in the name of rajneesh p agarwal from s. K wheels bhiwandi dist. Thane. My order no. Jx01 (15-16). 884 17/03/2016.
According to company car deliver within 45-60 days. But still my car not delivered.
Ir an take action on behalf my request. I hope you will delivered my car....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — Not satisfied with my newly bought maruti suzuki swift

 harishpvh on Jul 22, 2016
Hi myself harish kumar. Im from chennai, tamilnadu. I'm a maruti swift user since 2011. I exchanged my old swift and bought new maruti swift 2 months ago. I'm currently facing a really bad experience with my new car. The mileage of my new swift is very poor. I'm getting 12.5 kmpl in city and 13.5kmpl in highway. Which is equal to my xuv500. The main purpose that i bought swift is for mileage only. But i'm very much disappointed. I complained about this issue in my first service. But no action took place. My old swift gave me very good mileage of 18.5kmpl in city and 21 average in highway. I need...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — Maruti vitara breeze delivery

 Neelesh Chhabria on Jul 21, 2016
Hi i had booked the vehicle at borivali sai service commitment was 3months. Now 3 months have passed there is no proper response no time given by when it will be delivered. I was on with 3monthsas wanted on my daughter birthday. I have been calling them time n again just keep getting information that maruti is not providing us with the vehicle so we cannot supply. When u book a car u book post looking at various things. Really unhappy the way the whole thing had been handled. I have kept calling them again and again but really unhappy with the whole process.. Looks like dealers and maruti is not...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — Refund of booking amount delay in Jyote Motors, Bhubaneswar

 Bibhuta Nanda Panda on Jul 21, 2016
I had booked a vehicle -Brezza on 4th April'16 and due to delay in delivery i had to cancel the booking on 6th June'16. The cancellation information was given at least one month before the written information. But the refund of amount was not done till date. Whenever contacted they were telling the reason that the director is not available in India to sign the cheque. Mr Tapas Kumar Sahu (dealer in Jyote M.No. 9776615013) and Ms. Sarmishta Patnaik, Customer care Manager (M.No.9776615036) are always making some excuses and not telling when the amount will be refunded. We do not expect such kind of...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Ciaz vdi plus

 Peddeti Shiva Ram Prasad on Jul 21, 2016
Dear msil,

I have purchased my vdi plus ciaz on 7th july and it has bonnet problem, i have all proofs to prove it as a manufacturing defect.

And lots of noise under car from the frist day, the show room people response is good this is out of their hands, so i want my car to replaced immediately.

Please take action as soon as possible.

Regards,
Shiva p
9030103332...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki India — Bad response in servicing maruti eeco 5 str

 Anand Singh1 on Jul 21, 2016
My car is maruti eeco 5 str serviced on 22/06/2016 at your service center subh motors jabalpur mp vide job card no jc16003883 customer id 1621262526 and bill rs 9381/- paid by me. The service engineer name is mr vishnukant shukla. My car reg no is mp 04 cl 3050. It included the service of ac of the car. But after 15 days car ac is not working properly. I again went to your service center and contact mr irshad, he take 2 hours and not done any work and after talking to him by phone he told ac will replaced by new and it will charge 17 to 18 thousand. And if we not satisfied can complain to higher...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Krishna motors - mulund west

 elvira godwin on Jul 21, 2016
Date : 21st july 2016

Dear sir,

I had booked a ciaz zxi+at on 14thmay 2016 with krishna motors in mulund (West), and was told that delivery will be within forty five days. I was also asked to pay half the value of the vehicle over and above the booking amount so that booking is confirmed and the car can be obtained earlier. I paid the booking amount of rs. 21, 000/- and later gave a cheque of rs. 7.50 lacs. Now after paying more than half the value of the car and it has passed two months but still no sign of the car. We are the one’s regularly calling the dealer...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Servicing at navi mumbai

 shreyas1 on Jul 21, 2016
This is to inform you that my zen estillo mh06an4112 was given for servicing on 6th july evening and got back the next day in the condition as per photo annexed. I think no servicing or washing was done.

Also while booking the service request i was given appointment time as 4 pm; on reaching s k wheel, turbhe, i was told that they are busy – lot of delivery, servicing q ¾ cars - and it will take minimum one hour. This happened in previous year as well....
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — False promise and no status of vehicle delivery (baleno) at dealer - nexa stan autos p ltd ludhiana

 Geeta Sharma icici on Jul 20, 2016
I am working with icici bank and am entitled for a corporate car, the car is to be registered in name of company ie icici bank. On 13th may i paid 11000/- as advance towards booking of baleno zeta model at nexa stan auto pvt ltd ludhiana dealer. After a wait of almost 2 months i received a call from sales manager at nexa - stan autos mr sidharth puri on july 08, 2016 that the vehicle is available and ready for delivery. On 13th july i further paid a sum of rs 150, 000/- by debit to my account through clearing and the rest money was to be paid by my company. Hence i called for the money 5.4 lacs)...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — New alto door handles inside

 Wing Commander K Rajagopal on Jul 19, 2016
I bought a New Maruti K 10 in April 2015.
The inside door handles are made from inferior material. They are breaking and there are no spares available. It is now 15 days since my complaint. Nothing seems to be happening. I have talked to my Service center "Popular Motors" Arunachalam Road, Saligramam, Chennai several times. Kindly take action by providing good handles and changing my present inside door handles...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki India — Repair/replace not done & body damage delivery

 Mazhar007 on Jul 19, 2016
I purchased maruti suzuki swift vxi on june 2015, my car hit by chennai flood on dec 1st 2015. The maruti suzuki authorize car dealer had taken repair activities for over two months, finally i got vehicle on feb 2016 with many scratches and dents in the body, though i receive the car happily, iam getting multiple problems like two time break down issue/while breaking it still getting friction sound/interior sterio has cracks, while i have follow up with these issues neither maruti nor dealer reacts in these issues, dealer is just convincing that it comes its normal! But maruti and dealer got paid...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — Booking cancellation charges

 krishnamoorthy bhat on Jul 19, 2016
I have booked vetera brezza zdi+ from your murudeshwara dealership by paying 21000. Now i cancelled that booking because of waiting period. After one month i recieved a cheque for rs. 18000 only. I enquired about that. They say that 3000 is cancellation charges. I never heard before about this from the sales person when i booked.

Kindly reimburse my rest of the booking amount immediately.
Thank you...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Dealer taken more than have has advanced and now denying to provide the car

 Mogam Bony on Jul 19, 2016
I don't realize how maruti is still keeping such dealers and spoiling the reputation of the company. I had booked a ciaz and was told that delivery will be within 45 days. More than half the value of the car was paid advance has the sales person said that we have to pay half the price in advance.

Now it is 60 days and neither do any person from the dealers contact us or give any information about our booking. We are the one's who have to chase them. When they were contacted on 11/7/16 the guy said that the vehicle is leaving the company plant in delhi and it should reach krishna motors...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — M/s kankariya automobiles savedi ahmednagar maharashtra

 Shiva2299 on Jul 18, 2016
Type of irregularity in system delay in delivery of brezza, harnessing me, if my car not delivered i will be forced to file a case in consumer court.
I had booked a - vitara brezza (Dual tone yellow white zdi) from kankariya automobiles ahmednagar, maharashtra. On 8-04-2016 (Receipt no.- 16000161@ rs21000/-) dealer promised to give brezza on 2/7/16. The loan of rs 8.85 lakhs was sanctioned by the saraswat bank on 04 jul, 2016 we were promised to get the delivery on 05 july2016.

I visited the showroom for delivery of car and the dealer forced to purchase accessories and extended...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — About my cancellation return

 manas shrivastava on Jul 18, 2016
Dear team,
I have booked one maruti suzuki vxi (optional) from rukmani motors pvt ltd indore. but due to not able to dispatch the car on committed date and day by the dealer, we have cancelled the booking and have submitted the application for refund/cancellation on 23 rd of june 2016.

As per the policy of rukmani motors they are suppose to refund my amount within 15 working days, its being near about a month and i really got frustrated after taking follow ups. they have refuse to return the booking amount of rs 21000/-.

May i request you to please expedite...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Technical problem in my car.

 arun.punia786 on Jul 18, 2016
Dear sir/madam,

I am writing to your company about a problem with my ecco car, a 2010 eight seater model. Last week when i travel in my car the malfunctioned light has been appear and when i take the car to maruti service center they tell me that the egr of your car has been failed. 2 or 3 years ago i had already changed this part, which is so costly (Approx. 14000). How i can accepted that these costly parts has cheap quality. I believe that this occurred because of a cheap part of company, and i will never pay again for this. I am asking that your company cover of the require repair...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — Complaint against pandit automobiles jagadhri

 Anil20073 on Jul 18, 2016
My car maruti ridz hr-02af/7112 has been stop in flood in yamuna nagar. I call to the manager than after two hours my car has been taken by the agency on dated 14-07-2016 at 10:30 am. The staff told me that your car has been repaired by evening today positively. But no action taken by the staff. Then i call to the agency then he promised me to deliever the vehicle by 12:30 pm on 15-07-16. Then i call on dated 15-07-2016 he did not start the repair of my vehicle and he told me that approx. 15000/- estimated exp. On my vehicle. Then we ask to staff regarding appointment of surveyer for claim of my...
Complaint comments  Read comments Complaint category Car Service Centers

Maruthi Suzuki — Regarding the car records of ritz - vdi

 zyxwvu on Jul 17, 2016
Dear sir/madam

i have bought a ritz Vdi on 9th june 2016, I am complaining about the inefficient service of the authority of maruthi companies. Actually the car which I have bought was ritz vdi but it was printed in the car records as LDI in the maker's class of the records. And another thing was that the car has got a temporary number till the expiry date which is on 13th july 2016. We gave a complain to the showroom about this but there is no response from the SB motor corporation of rajamahendravaram Andhra Pradesh . The company executive has given me an extended warranty for...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Maruti Suzuki India — Your service is very poor

 nitinkanhe on Jul 17, 2016
Last monday my four wheeler swift vdi (mh 16 - 4779) had an accident near pravara village damage backside (dhampper & dicky damage) then i went maruti service center ahmednagar (maharashtra) yet not give my swift vdi. nobody responce from there. yet not came my swift parts & not receive my phone also. kindly see this and give me my swift as early as possible. very poor responce there. as a customer i am very nervous pls see urgent...
Regards, nitin kanhe 08380073132...
Complaint comments  Read comments Complaint category Car Service Centers

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