Maruti Suzuki India Customer Care
Maruti Suzuki India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
3664
COMPLAINTS

Maruti Suzuki India Customer Care

Maruti Suzuki India Ltd.

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
223
92

Phone:
Phone:
+91 11 4678 1000
[Head Office]
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109
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+91 17 2305 8077
[Chandigarh]
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+91 17 2278 0057
[Chandigarh]
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Fax:
Fax:
+91 11 4615 0275
[Head Office]
+91 11 4615 0276
[Head Office]

Additional info
Contact Details & Offices

Feedback

Kolkata

L&T Chamber, 4th Floor, 16th Camac Street, Kolkata 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex, Opp. Hotel Apsara, Circular Road, Lalpur, Ranchi
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262

Guwahati
403, Orion Towers, Christan Basti, Guwahati
Tel: +91 36 1234 0850, +91 36 1234 0140
Fax: +91 36 1273 4308

Indore
3rd Floor, Commerce House, 7 Race Course Road, Indore 452001
Tel: +91 73 1406 9382, +91 73 1406 9481
Fax: +91 73 1406 9382

Chandigarh
SCO-39-40, Sector 8-C, Madhya Marg, Chandigarh 160018
Tel: +91 17 2278 0057, +91 17 2305 8077
Fax: +91 17 2254 8234, +91 17 2254 8234

New Delhi
1, Nelson Mandela Road, Vasant Kunj, New Delhi 110070
Tel: +91 11 4678 1000
Fax: +91 11 4615 0275, +91 11 4615 0276, +91 11 4615 0291

Lucknow
B-1, Pick Up Bhawan (Ground Floor), Vibhuti Khand, Gomti Nagar, Lucknow 226010
Tel: +91 52 2272 0931, +91 52 2272 0934, +91 52 2272 1145
Fax: +91 52 2272 0931, +91 52 2272 0934

Jaipur
7th Floor, Pooja Towers 3, Gopalpura Byepass, Tonk Road, Jaipur 302018
Tel: +91 14 1511 8006, +91 14 1511 8007
Fax: +91 14 1511 8005

Chennai
7th Floor, Capital Towers, 180, Kodambakkam High Road, Nungambakkam, Chennai 600034
Tel: +91 44 2823 3051, +91 44 2823 3053
Fax: +91 44 2824 2059

Bangalore
202, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore 560001
Tel: +91 80 4112 0017, +91 80 4112 0018, +91 80 2212 7384, +91 80 2212 7385
Fax: +91 80 2248 4841

Cochin
2nd floor, Tutus Tower, NH-47 Byepass Padivattom, Cochin 682024
Tel: +91 48 4408 8400
Fax: +91 48 4233 3670

Hyderabad
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1 Chamber Bearing No. 101 & 102, 1st Floor, Liberty Square Stanza, Himayatnagar, Hyderabad 500029
Tel: +91 40 6672 9999
Fax: +91 40 6625 0102

Mumbai
602, Madhava Building, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Tel: +91 22 2659 0478
Fax: +91 22 2659 0285

Pune
7th Floor, North Block, Sacred World, Wanowarie, Pune 411040
Tel: +91 20 2685 6041
Fax: +91 20 2685 6036, +91 20 2685 6040

Ahmedabad
211, Iskon Mall, Above Star India Bazaar, Satellite Road, Ahmedabad 380015
Tel: +91 79 4003 6660
Fax: +91 79 4003 6671

Plants
Gurgaon
Old Palam Gurgaon Road, Gurgaon 122015
Tel: +91 12 4234 6721
Fax: +91 12 4234 1304

Manesar
Plot no.1, Phase 3A, IMT Manesar, Gurgaon 122051
Tel: +91 12 4234 1304

View More Information...

Customer satisfaction rating
1%
Complaints
3664
Pending
35
Resolved
23
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maruti Suzuki India related photos (370)

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Maruti Suzuki India Customer Care related pictures (370)

Maruti Suzuki India Complaints & Reviews

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Maruti Suzuki India — My name is adv. darshan anant kulkarni complaint about ertiga zdi+ model

 Adv. Darshan A Kulkarni on Aug 29, 2016
Sir,

My name is adv. Darshan anant kulkarni and i am your customer since november 2015 as i have purchased maruti ertiga top end model from shaan cars pvt. Ltd. I met with an accident in the month of march 2016. So, i claimed for insurance in the month of march 2016 as i have been told by the concerned workshop authority of shaan cars that your vehicle is new one and it will take time to arrive your new parts so after the arrivals of the parts finally my vehicle got done and fully repaired by the concerned staff member and as my vehicle was new my right side outer mirror also got...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Dissatisfaction after servicing of car

 debashishpaul on Aug 28, 2016
Dear sir,

I purchased my ciaz zxi (regn no. mh-12 lp-6013) from my car pvt. ltd, wakad, pune in jan 2015, and have been very happy with the car and with your sales team, as well as with your service team during the first 3 free servicings i've undertaken at the same place.

However, i am writing this email with respect to a very unpleasant and unsatisfactory experience today (28 aug 16) with the 4th service (paid) of my ciaz zxi done today at mycar maruti service centre at wakad, pune (jc 16021717). when i collected my car after servicing and brought it home at around...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — Car not delivered as per assurance

 Kalbu on Aug 28, 2016
Hello sir,  

This is Rajesh  Kalburgi your customer, I had booked Baleno Delta petrol Metalic ZHJ-PEARL ARCTIC WHITE in your SAI SERVICE   (NEXA) NH-17 Socorro, porvorim Bardez Goa 

My booking order no: 171411110150128 on 22nd April 2016

So, in end week of July 16 I meet manger of showroom regarding delivery of my booked vehicle, he tells me that my waiting number is 6 and I will get delivery of my vehicle approx end of August 16, & I will be informed as soon as vehicle is dispatched from Gurgao  (factory)  On Saturday 20th August 16 I get a call...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Navigation issue not resolved

 Abhay Seth on Aug 28, 2016
My name is Abhay Seth I haf purchased new Ciaz on 9th May 16 from Bright for Wheels Lucknow since start I am facing promplem in navigation I had been visitng your authorised work shop KAP Automobiles pvt ltd D Block Shastri Nagar Ghaziabaf since my first service as the navigation is not working but i am sorry to say i had done 3rd service but still the issie is not resolved authorised person at KAP says that they have spoke tou you on this issue and you have told that customer will do it himself please get the matter resolved at earleist...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — Defective Tyre

 Vinayak Zade on Aug 26, 2016
I have purchased Maruti Brezza RTO registration number MH-49-AE-0597 in the month of April 2016. On 19-08-2016 during travelling from Umrer to Nagpur. My car one of the rear tyre got burst automatically on the Tar road which is in good condition. On that date my car was travelled only 2, 400 km. I have given the tyre to the Maruti dealer Seva Automotive, Amravati road, Nagpur. Then I have received the message form the Service Engineer Mr. Subhash of Seva Automotive that " Please collect your MRF tyre 205-60-R-16 from us within 7 days as it has been rejected by MRF service engineer on 22-08.2016."...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — Maruti CIAZ ZDI CAR Since last one month was not repaired

 SriNiranjan on Aug 26, 2016
I owned a maruti suzuki CIAZ ZDI purchased in Feb-2015, which was met with an accident where the bumper was detached and lost.The vehicle was handed over to JYOTE MOTORS Ltd, Bhubaneswar on 22.07.2016 and approve by the INSURANCE Company for full repair. Today is 26.08.2016.

I am working now as the principal of a reputed Engineering College and my work place is 25 kilometers from Bhubaneswar City. After the vehicle was handed over no specific information is provided as on today as to when the vehicle will be handed over. For coming to and going from my work place I am hiring an OLA...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — Maruti Suzuki Worst Car Buying Experience at Competent Motors Maruti Suzuki Dealership at Connaught Place

 Lakshya Karnani on Aug 26, 2016
I made a car booking of Maruti Suzuki Vitara Brezza at Competent Motors dealership at Connaught Place on 12th June 2016 after I was convinced by a high ranking official at Maruti Suzuki- Gurgaon Plant as he is a good known and recommended that if I book a car at competent motors I was to get the delivery soon. Before this I had purchased Maruti Suzuki cars from Rohan Motors, Pasco and Rana Motors and that too in last 1 year the experience I had was amazing everything was done over phone margin money and booking charges were collected at doorstep and I made a single visit to the dealership’s that...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Losing a loyal customer

 Badrish Chhabra on Aug 25, 2016
I am badrishchhabra from dehradun. i booked one celerio zxi from d. d. motors dehradun by giving them a cheque of rs 3.21lac on 24 aug 2016 at 4 pm in exchange for my old maruti car alto k10 lxi subjected to choice of my colour. today on 25 aug around 10.30 i went to their yard (it is on record) and found colour not suitable for me. so i called executive sales that i dont want car pls give my cheque back to me and i am coming to your show room.
On the way to showroom i visted another showroom future automobiles. i found my colour there and future auto promise me to give a celerio zxi. after...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki India — Swift dzire vdi

 manveerdhaliwal on Aug 25, 2016
Sir,
I am using dzire vdi 2014.its gear box noice so much which is very irritating.i make checked my car from max auto sangrur .they changed its fifth gear .but they failed to solve the problem of noice.after this i visit max auto once again but again they didnt solve my problem.i requested them a lots time for the solution bt i could not get a positive feedback.and my problem is not yet solve.now one of their employee suggest me that its gear box' s cover need to change .my car is under warranty.
I am totly upset from gear box noice and max auto's service .
I want solution...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Maruti Driving School driver rude behaviour

 Bhaskar kummara on Aug 25, 2016
Hi,
I just joined recently in the Maruti Driving School in chennai .after attendening two class on my third class the driver behaved rude to me i feel that they must be reponsible for it .and maruthi should remove there delearship for driving school with CARS INDIA


Address : CARS INDIA MDS No.16/17 Industrial estate, Ambattur, Chennai
City : CHENNAI
Zone Name : SOUTH
Phone No.: 044 42947942
Email ID : mds2@carsindia.in...
Complaint comments  Read comments Complaint category Car Driving Schools

Maruti Suzuki India — Use more than 3 years old parts in new vehicle

 Devnanda82 on Aug 24, 2016
Dear maruti team,

We purchase two nos. New maruti wagon-r in july-16. Just three – four days before one vehicle block is burst at night. Reason i don’t know because at this time this vehicle in maruti workshop.

But when maruti workshop engineer open the front bonut & remove the air filter, then it’s old more than 3 years ago (Make june, 2013, photo no 1 attached). I am surprised & shock with this seen how can it possible that maruti use more than 3 years old product in own vehicle at the time of manufacturing. Then we can check our second car for the same part,...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — Faulty Music System Provided

 Chandra Shekhar Sahoo on Aug 24, 2016
Sir,
I have Purchased top Variant of Wagon-R VXi, bearing Regn No. DL4C AV 8792, the Stereo attached started malfunctioning from the first day of the purchase as :

1. Its function button of the system pops out when we are driving the car,
2. The FM Frequency also do not turn up every time
3. It does not respond to the PEN DRIVE every time


It was reported immediately, but was answered that it will be rectified at my residence only but nobody turned up. On every service the same was reported but nothing fell on the deaf ears. Now 1 Year...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — Insurance related service coupons

 Subhash P Obhan on Aug 24, 2016
This is outrageous. I have been following up with your team personally on the coupons which were promised to be delivered to me within 3 to 4 days from when the policy was dispatched. Its been more than 15 days and there is no follow up from your team. I keep calling and your executive aarti soni just gives false assurance and standard script that the coupons are yet to be signed by the manager.

Oh come on, where in the world is your manager sitting who is unable to sign these documents. I want to know the exact day by when the coupons will be delivered to me.

I don't...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Maruti Suzuki India — Long pending in booked brezza vdi o

 jalaldr on Aug 24, 2016
My booking sob16000261. Breeza vdi (0). A/white. Farhana ziyath dt.16.05.2016. My dealer m/s sri vastha nagercoil tamilnadu says my no is in first seniority. It is booked for giving my daughter marriage gift. Marriage over two months back but till date we not received the booked car. So kindly inform me the position and take steps to delivery the car earlier...
Complaint comments  Read comments Complaint category Movement & Delivery

Maruti Suzuki India — Regarding maruthi ertiga

 Sujandsk on Aug 24, 2016
Sir i booked ertiga zdi silver in the month of july 2016 at adarsha automotives pvt ltd warangal, telangana state but still now they said that, they don't know how much time to take new car delivery to me. Simply they said it's not our hands. I booked that car to gift for my son's birthday but birthday also completed. The status of the car is still pending. My entire family also disappointed on that issue. Its not good for u r great company. Commitment is good for u r company. Pls help me how can i solve my problem i don't understand otherwise i change my opinion to purachase another brand. I love...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Facing problem on poor service of your Dealer my car vidisha (m.p.)

 sujaat ali khan on Aug 23, 2016
Dear sir,
Wish to inform you that, i mat an accident on dated: 28/6/2016, and the very next day ie. on 29/6/16, handed over to your dealer m/s. my car vidisha for their further necessary action towards submission of budgetary quotation for claiming against my car.

Now, with surprise, i found my car got fired /burned at your dealership place; also the dealer is not ready to explain the reason of the same. and my car stands in campus for rainwater and steep & rusted in my car.

Finally, after 28 days the dealer has given me budgetary quotation for claiming an insurance,...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki — Even after cancellation was done 2 EMIS charges were paid by me

 Akash Nagaraja on Aug 23, 2016
Dear Sir/ Madam,

Me Akash N working in Syndicate Bank had booked a CIAZ vehicle in your KALYANI Motors showroom in Bangalore.Without receiving the documents and even without my consent the loan was released and your people dint even know that the loan was released.Later after I did cancellation the loan was not cancelled and for that I had to serve 16830/-RS as charges for no payment of loan in SBI banagirinagar branch. Worst customer service this is..25 times I have visited the Showroom but nothing has happened. Ur so called CGM(Shetty) doesn't even know what is the issue...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki India — Dealer cheating

 deepak delhi1234 on Aug 23, 2016
Dear Sir,

Your authorised dealer M/S Motor Magic Auto Zone situated at 4/29A site 4, Sahibabad Industrial Area, (Near pacific mall) Sahibabad, U.P. are selling a discount coupon card @ 1000/- each. In this card the card dealer is providing some coupons just as free service, free AC checkup etc etc. I purchased 2 cards for my two swift VDI cars for Rs 1000/- each. Now when I went to the workshop to avail discount coupons and asked them for rough estimate, they added the price of ‘synthetic engine oil’ instead of ‘normal engine oil’, which is already 1500-2000 costly in comparison...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Car still not delivered after allotment letter

 Jayess on Aug 23, 2016
My booking number is 6207/sob no. 1600062. I booked a Vitae brezza Ldi on 2 may 2016 and I received a letter from dealer ( Libra AutoCAD company limited) on 9 August 2016. Now I am visiting agency daily but they are not delivering me the car. I am very greased so please take genuine step....
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — Second hand or used car delivered for price paid for new brand car, promised/requested

 dilipgulhane on Aug 22, 2016
The seva automotive private limited, nagpur delivered me a alto 800 car with its initial odometer reading noticed been 266 kms. It's a second hand/used car delivered to me, against the price paid for the new brand car, demanded/requested. The dealer promised me, to pay the compensation towards but hasn't fulfilled the same, despite a year period is been passed, by now. Maruti suzuki india is requested herewith to please take serious note of it and intervene into the matter, in order, the due justice gets delivered to me, against the injustice/harassment/humiliation being posed by the dealer, till...
Complaint comments  Read comments Complaint category Car Dealers

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