[Resolved]  Hyundai Car Service — Poor service and customer handling

Address:

Chennai, Tamil Nadu

Hi,

I have been servicing my Hyundai santro car in express Hyundai for quite sometime, and I have complained about their poor service many times, but they are not showing any interest in improving. This time I really got irritated as they were giving false information about the status of my car service. I gave my car to repair as it met with an accident and they told they will hand over the car on Wednesday. As a follow up when I call them on Tuesday they informed that your car is now painting and it will take one more day to get ready. So I called them up on Wednesday. But now I got to hear that they now got the parts only and repairing it and it will be ready by Friday. I told them that every time you are giving me different information and I need my car by Thursday (14-Feb-2013), and the person told everything is ready only we need to get the liability and re-examination to happen from insurance provider and the person will come only at 12 o clock 14-Feb. I believed and when I call them on 14-Feb, another person picked the phone and told your car is now in the garage for painting and will be ready by 15-Feb. It is very unfortunate to say that these guys are really spoiling the name of the Company and I am really frustrated by their service. I feel like cheated.

Now I can do only one thing, never ever suggest anyone to buy Hyundai cars, though you get cars in low cost, but after buying you will really suffer to get a proper service.

Thanks
Anoop