[Resolved]  My TVS Service — Being duped and no responsible answers

Address:

Chennai, Tamil Nadu

Worst Service experience.
The customer service people had called and convinced me to take a breakdown service with MYTVS which i did and they send me across a 12 point free checkup saying it was part of the membership pack I had taken with MY TVS, so I had given my car to the my tvs garage @ Guindy, the guy called me and said that they would need to make an oil change, and break pad change. Which I agreed to and they gave me a bill for 3000+. The very next time I take the car out for a drive the brakes had jammed and I narrowly escaped hitting a car before me. I never have had this problem in my car before.

I asked for a pickup from the Guindy garage to check the breaks but they wouldn’t do since the driver was on leave (that’s the excuse they have). After calling them 4 successive days; they finally took my car for the checkup. They then tell me, break booster m/c everything gone the whole set needs to be replaces and they slam with another 8000rs bill. I had never had any problems with my break before the service, but I was left with no option but to pay them the money. And again when I went to pick up my car the engine oil and coolant were dripping. Which they refused saying, it was probably from a previous car that was standing there and when they saw the dripping right before their eyes, they are like my car has become old and all the gaskets and stuff are week. I have not had any significant oil leak or coolant leak issues with my car before and just after this delivery I have started to get it. The excuse they now have is car has become old and it was always leaking this way and the car has a lot of problem. I am surprised they never mention anything about my old car having a lot of problem and oil leaks when they first delivered the car and all of a sudden they would start with the old car with oil leak trouble.
I would also not recommend My TVS to any of my circle. I would get better service from a local garage and even better responsible answers if there were any complains.

Arun