| Address: | Gurgaon | | Website: | Carriermideaindia.com |
I am the consumer of carrier air conditioners. One is split ac and other one is window ac.
On29.05.2020, i requested for the service of the ac vide request no.[protected]. I was ensured that service will be done within 72 hours but no one visited. Finally my request was cancelled.
On 13.06.2020 i again called the customer care for the service vide request no.[protected]. I was assured service will be done within 12 hours.
On 14th technician visited and completed the service of both the acs. After one hour of service, water leakage started in acand it stopped working. We called up the technician and he visited after 2 hours and again repaired. Again after 15 mins it stopped working. We again called him up but he denied to visit. We called up the customer care and visit was assured but no one visited.
On 15th after several follow ups with customer care and technician, he visited in the afternoon and told us he is not able to understand the issue and senior technician will visit. But no one visited. Several calls made in this regard.
Finally on 16th one technician visited and he said change of compuster is required. We paid rs.1200/- and he changed the compuster. Again it failed and stopped working. We again made various calls to customer care and service centre on 16th and 17th but no solutions yet.
There are old parents in my family and they are on regular medication. Because of non availability of ac, they are not able to sleep for 4 nights and their health is getting deteriorated but company is not providing the solution.
Please note that my ac was working fine and there was no issue. We just requested for the general service and your technician spoiled the product and in this hot season we are without for 4 days and no resolution by the company.
There is deficiency in service by the company.
Regards,
Jyoti Was this information helpful? | 
Post your Comment