Carrier AC — Unprofessional behaviour

S

sivaramakrishnan s

Address:

Chennai, Tamil Nadu

I have logged a compliant with carrier AC ref # 91194364 stating water leakage from the indoor unit as on 17th May 2014. Technician (Sundar Moorthy) came for visit informed that its due to gas leakage & promised to come back on next day to fix the problem. We have waited till 20th May 2014, however no one turned up for repairing the unit. We have called the carrier customer care, we have been informed that ticket raised for the issue is closed stating problem solved. Even the customer care representative is also notable provide valid justification on the same just hurrying to close the call. Please don’t prefer carrier.

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B

Bennet Joseph

from Chennai, Tamil Nadu

I had a similar issue. My issue started on April 10th with water leakage from indoor unit, the next day the problem turned out to be an E3/E2 error displayed and AC not working. 2 technicians visited on 11th, they seemed to be trainees who do not eve know how to remove the indoor cover (did not know where the screws are). On 12th came another set of 2 technicians, they said the fan motor needs to be replaced. After around 10-12 days, another 2 technicians came with a motor and replaced it, but the problem (E3/E2) continued to show. Then they said the motherboard also needs to be replaced. After around 10-15 days, again 2 people came with a board, after comparing with the existing faulty board, to my surprise, they told me that the new board that they bought is not compatible with my a/c model. Again after around 10-12 days, on May 13th, they came with the correct board and fixed it. A/c started to work. The issue started on April 10th and was resolved on May 13th, more than a month. During this 1month, my complaint was closed around 5 times, as mentioned by Sivaram, each time, I re-opened. Finally, I had a conference call with the customer care and the repairing agency (SS Cooling), and I got an SMS stating that my complaint is pending "waiting for spare parts".

I won't recommend carrier to anyone.

Now, the next issue. On the same day, 13th May, I shifted to a new house. For installation, technicians from the new agency (don't know the name) are not willing to use the existing pipes. They want me to buy a new set of pipes, which would cost Rs.650/- per meter (3m needed.). So 3X650. I requested them to try reusing the old pipe, and if it breaks, I am absolutely OK to buy the new one, but they are not even ready to try it. Strange people. So upset with Carrier.

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