Carrier Airconditioning & Refrigeration / Carrierindia.com — mental harassment and financial harassment by carrier media - mr deepak batra and md

Address:	Gurgaon, Haryana, 201306
Website:	www.carriermideaindia.com

Dear sir / madam

I had purchased ac fromthe month of carrier media in month of feb and april 2017 and till date i am liviing with defective unit and carrier media is not providing solution and coming with allegation that units are not properly installed and giving silly excuses. Instead of providing proper solution they are trying to put cost on me even i have taken amc, i had sent various communication to mr krishan sachdev managing director of carrier media but no proper solution.
There will again damage in the rooms and cost involved for dismental and installation on civil work and paint and they are trying to put everything on me, within span of one year i have been mentally harrased,

Dear deepak

Please refer to the complete mail. The builder has already designed and provided provision for installation of split ac 's in the complete society so according to me the installation has nothing to do with cooling and leakage, most of the flats where i have seen the ac's are installed in same direction and level and providing perfect cooling,

Thanks & regards
Induprakash singh
Tata consultancy services
1st floor, tower-2, okaya centre
Plot no. B-5, sector 62
Noida - 201309, uttar pradesh
India
Mobile no -[protected]
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
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Business solutions
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— forwarded by induprakash singh/del/tcs on 06/20/2018 10:27 am —

From: induprakash singh/del/tcs
To: "carrier care", [protected]@carriermedia.com
Cc: [protected]@nic.in
Date: 05/25/2017 10:33 pm
Subject: re: fwd: [external] re: unprofessional technician from carrier for installing split ac in cherry county society which can cause risk to the building and life of residents

Dear managing director

Till now the issue for superia is resolved by your team but sad to say that cooling is still not effective, if there is any manufacturing defect it is highly appreciated if carrier can change the unit,.

For issue no 2 the same is unresolved till date, i had spoken to mr rakesh sharma and mr imran in last to last week and it was assured that this issue will be resolved but no one has attended to resolve the issue,

If issue cannot be resolved by carrier so kindly let me know i would take help of consumer forum and other regulators and other authorities for mental harassment.

Have marked cc to national consumer dispute forum,
Thanks & regards
Induprakash singh
Tata consultancy services
4 & 5th floor, pti building,
No 4, sansad marg,
New delhi - 110001, delhi
India
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
Experience certainty. It services
Business solutions
Consulting
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From: induprakash singh/del/tcs
To: "carrier care", [protected]@carriermedia.com
Date: 05/15/2017 03:10 pm
Subject: re: fwd: [external] re: unprofessional technician from carrier for installing split ac in cherry county society which can cause risk to the building and life of residents

Dear managing director
Carrier media ltd

I am writing to you in the reference of the 2 split air conditioner purchased for my house (1 superia split 1.5 ton and other one 1.5 ton cyclo jet). Both the ac's were installed by professional engineer from carrier media ltd and jeeves (Support of flipkart), i am very much disappointed with the service provided till now so far which is completely creating negative image of such a good brand,

The people representing carrier media on field seems there is lack of professionalism, i have got both the ac's installed but till now none of the ac's are cooling the room,

1) carrier split superia 1.5 ton installed in the mid of april 2017 and we tried to operate the same on 8th may 2017 but the same was not working and another issue is that the outdoor unit is not installed properly and can result to life hazard which is risky, the unit was installed by the professional representing carrier media ltd ghaziabad, this is long pending issue, the visit to resolve this issue was completed on 13th may 2017 and mr imran coordinated with me from greater noida and assured me that he will get the issue resolved and fixed by 14th may 2017 latest by 6 p. M. When i tried to contact him for resolution it was surprising for me to know that carrier is still awaiting for management approval to resolve the issue, if such high level issue is attended in this manner than i am surprised that how normal issues are attended, i went ahead to buy carrier ac because of its reputation and quality but some where it seems it has been wrong choice, without using the ac it is not operative than i would request to pick the same from house as i have not paid my hard earned money for defected product, request you to initiate the refund on the invoice value,

2) carrier ester cyclojet split ac 1.5 ton, the same was installed in last week of april but the ac is not cooling properly as expected and seems that again going with carrier has been wrong choice. The ac was installed by jeeves (Flipkart channel partner) and they are also expert in installation. But the engineer visited from carrier media on 13th may 2017 conveyed that installation is not proper and copper tube is bended due to this cooling is not proper,

I need to understand that i have not used this for a single and defects have started coming, is this a quality issue or duplicate product which has been sent to me,

Request your immediate intervention on this and change the unit at earliest or initiate the invoice value in my account,

Thanks & regards
Induprakash singh
Tata consultancy services
4 & 5th floor, pti building,
No 4, sansad marg,
New delhi - 110001, delhi
India
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
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Experience certainty. It services
Business solutions
Consulting
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From: "carrier care"
To: "'induprakash singh'"
Date: 05/09/2017 01:16 pm
Subject: re: fwd: [external] re: unprofessional technician from carrier for installing split ac in cherry county society which can cause risk to the building and life of residents

Dear sir,

Greetings from carrier midea india!!

We are in receipt of your mail address to our md office, we regret for this inconvenience caused to you. We shall arrange for the resolution of the issues raised by you..

We take this feedback with positive approach to improve ourselves & appreciate it. Thanks once again writing back to us.

We cherish your relationship and request you to continue the trust you had on the brand and give us opportunity to build up the confidence once again.


Truly yours
Carrier care


From: induprakash singh [mailto:induprakash. [protected]@tcs.com]
Sent: 09 may 2017 12:44 pm
To: [protected]@carriermidea.com
Cc: [protected]@carriermedia.com
Subject: re: fwd: [external] re: unprofessional technician from carrier for installing split ac in cherry county society which can cause risk to the building and life of residents

Dear sir

I would like to inform you that i had purchased split air conditioner 1.5 ton superia from shop clues in the month of feb, the same was installed by an unprofessional and fake technician of carrier in april 2017 at my address b-6, 801 cherry county noida extension. The product was not checked by the technician after installation but wehn we stayed in our house yesterday we found 2 things 1) the outdoor unit is not installed properly and it can fall down at any time which can cause injury or life risk and second issue is that the air conditioner is not at all cooling the room, it is strange that how come new ac should have this problem,

Request you to please get both the issues resolved at earliest or replace with new product,

Thanks & regards
Induprakash singh
Tata consultancy services
4 & 5th floor, pti building,
No 4, sansad marg,
New delhi - 110001, delhi
India
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
Experience certainty. It services
Business solutions
Consulting
_

From: induprakash singh/del/tcs
To: [protected]@carriermidea.com
Cc: [protected]@carriermedia.com
Date: 04/13/2017 07:29 am
Subject: fwd: [external] re: unprofessional technician from carrier for installing split ac in cherry county society which can cause risk to the building and life of residents

Dear sir

I have registered complaint regarding this but no resolution given by the customer care team till now.

I would request respectable md to intervene in this.

1) the charges which were paid that was extremely on higher side.
2) the initial job was performed by unprofessional person who did not knew the work how to get it completed.
3) the unprofessional technician has broken the beam of the flat although there was provision of hole in advance for ac
4) there was dent on the outdoor unit
5) stablizer pending for installation with ac which has been mentioned on the receipt of service request invoice.

Regards
Induprakash singh

Sent from my iphone

Begin forwarded message:

From: "induprakash singh"
Date: 12 april 2017 at 17:55:21 gmt+5:30
To: "carrier care"
Subject: re: [external] re: unprofessional technician from carrier for installing split ac in cherry county society which can cause risk to the building and life of residents

Dear sir

Please refer to the invoice which has been provided for installation. It is extremely on higher stand for stand which has been installed.

I am very disappointed on the service which is being given by the representative of carrier.

The representative who has visited yesterday has broken the beam of the room and this will impose penalty on the resident by the society.

Please provide the mail of head service and md of carrier.

Sent from my iphone

On 12 apr 2017, at 14:34, carrier care wrote:

Dear sir,

Thank you for writing to us.

We regret the inconvenience caused to you. We shall arrange for the resolution of the issues raised by you.

Going forward, for all queries and concerns regarding your carrier air-conditioner, please feel free to connect on the given details:

Service helpline:[protected], 7 days a week

E-mail: [protected]@carriermidea.com

We look forward to serve you better.

Regards
Carrier care


From: induprakash singh [mailto:induprakash. [protected]@tcs.com]
Sent: 12 april 2017 13:17
To: carrier care
Subject: re: fw: [external] re: unprofessional technician from carrier for installing split ac in cherry county society which can cause risk to the building and life of residents

Dear sir

Please find the details below along with the work which has been done by your vendor. There is damage in the beam and the engineer mr imran did not know anything about the installation, please refer screen shot,

Thanks & regards
Induprakash singh
Tata consultancy services
4 & 5th floor, pti building,
No 4, sansad marg,
New delhi - 110001, delhi
India
Mailto: induprakash. [protected]@tcs.com
Website: http://www.tcs.com
_
Experience certainty. It services
Business solutions
Consulting
_

From: "carrier care"
To:
Date: 04/12/2017 12:48 pm
Subject: fw: [external] re: unprofessional technician from carrier for installing split ac in cherry county society which can cause risk to the building and life of residents

Dear sir,

Greetings from carrier midea!!

We are in recipient of your mail and sincerely regret the inconvenience
Caused to you.

Would request you to provide your contact details so that we can get in
Touch and provide you with the best of the solution.

Kindly provide the following details to look into the problem raised by you:

Contact number :[protected]
Complete address : b-6 801 cherry county society techzone iv greater noida (West) gautam budh nagar 201308
Date of purchase : feb 2017
Type of ac : carrier superia split ac 1.5 ton 5 star rating
Vendor \ dealer name : shop clues, local vendor for installation (Mr bilal - [protected])

Regards
Carrier care

— original message —
From: gp ccs customer support (Carrier india)
[mailto:customersupport. [protected]@carrier. Utc.com]
Sent: 12 april 2017 10:37 am
To: induprakash. [protected]@tcs.com
Cc: [protected]@carriermidea.com
Subject: fw: [external] re: unprofessional technician from carrier for
Installing split ac in cherry county society which can cause risk to the
Building and life of residents

Dear customer,

Thank you for writing to us. We are forwarding your complaint to the jv
Company which handles residential products, carrier midea india pvt. Ltd.
(Cmipl). Cmipl manufactures, sells and services carrier brand window and
Hi-wall spilt air-conditioners in india.

Going forward, for all query and concerns regarding your carrier brand
Window and hi-wall air-conditioners, please feel free to connect on the
Given details :
Service helpline:[protected]
Email : [protected]@carriermidea.com

Thanks and regards,
Manager – service

— original message —
From: induprakash singh [mailto:induprakash. [protected]@tcs.com]
Sent: tuesday, april 11, 2017 9:42 pm
To: gp ccs customer support (Carrier india)
Subject: [external] re: unprofessional technician from carrier for
Installing split ac in cherry county society which can cause risk to the
Building and life of residents

Dear sir

As part of earlier mail
Please find the dents on newly opened outdoor

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