ShopClues.com Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 9%
Submit a Complaint
3709
COMPLAINTS

ShopClues.com Customer Care

Clues Network PVT. LTD.

TwitterFacebookLinkedInGoogle+Youtube
Address
Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4441 4888
(Customer Support)
277
151
+91 12 4466 9777
(Merchant Support)
106
76

Additional info
Customer Service

USA Office

Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
9%
Complaints
3709
Responses
941
Resolved
96
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

ShopClues.com related photos (1192)

Complaints with pictures are more trusted and informative    View all

ShopClues.com Customer Care related pictures (1192)

ShopClues.com Complaints & Reviews

Sort by:

Shopclues.com — Order 91034394

 shreyas.ramanathan on May 31, 2016
I ordered a hitachi ac on shop clues, order 91034394. I paid the whole amount on may 2nd. The ac cam eon may 17th, hitachi technicians came on 18th and told that the ac is defective. It has gas and oil leak. I am following for last 12 days with shopclues for refund still its not closed.

My money is blocked with shopclues for 1 month now and i dont have a ac at hime...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — About not working of the product

 yash godara on May 31, 2016
I sushil kumar ordered a insect and mosquito killer with night lamp on 03/03/2016 .In 2 days i submit a complaint that this product could not work .From that date till today 31/05/2016 i submit a complaint but nothing response they give .
The information of this product:- product-insect an mosquito killer with night lamp, qty-1, subtotal-159.00, shipping charge-44rs the total amount that i payed was 203.00.Please do something regard this complaint....
Complaint comments  Read comments Complaint category Other

Shopclues — Money refund

 honey1112 on May 30, 2016
I have bought an order no 92249045, and return the product via courier and given my bank account \ but till date i have not received my refund till date but there is no reply came on your side can u plz resolve this as soon as possible. I am not satisfied with the service provided.please instruct to refund the amount as soon as possibe.my contact no.9478080828...
Complaint comments  Read comments Complaint category Products & Services

Shopclues.com — Refund issue (shopclues)

 shrivikaskumar on May 30, 2016
Hi,
I am vikas shrivastava from mumbai. I have given two order baby bedding set. Order no. 91153522 and 91153415 of amount 649 and 479 in the dated 04/05/2016. They did not delivered the order and its returned to merchants. Now its over 20 days they did not returned my amount. Many time i was call them each and every time they says wait 4 to 5 days. Today also i called them still they said wait another 4 to 5 days.

Please help me....
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — I have wrong product i have order 2 set of product by order no is 91281606

 priyanka ingole on May 30, 2016
I have wrong product i have oder 2 set of product my oder ni is 91281606... I have c all many time bt i am non saticatfive with shopclie plz i need my secnd product bcoz its prodict was gift to my sisiter still i hve not got n amount of pround has been paid still i have got 1 product which has to be not done wilth shopclues may this complaint slove my problem soon sa possible,...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shopclues — Product undelivered

 sahilkhan549 on May 30, 2016
Its regarding ShopClues Order 91800481 I got a msg on 27 may stating your product is been delivered I went an check my society register there was no delivery from your shipper how cool was whole I was waiting for the product it was a gift for my niece I was waiting for the product as soon as I got the msg I checked called ShopClues they I have to wait for 7-10 business days to get the proof of delivery in short ShopClues is saying will get the proof of delivery that can be signed by the delivered boy too I lose money an the product I not going leave this so easily...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Samsung s4 galaxy charger (not working and seems to be duplicate)

 RAJIV MADHAV on May 29, 2016
Sir, I have ordered for one samsung galaxy s4 charger vide Order No. 91695168 and the same was delivered to my address on 18/5/2016 but the piece supplied were defective as the same was not working. I have made a request for return vide No.2844668 dated 19/5/2016 but the same has not been picked up as of now. My enquiries with customer care does not yield any result. Is there somebody to look after this issue as I have already paid an amount of Rs.402/- inclusive of delivery charges. I am a retired person and cannot pay this amount from my meagre pension. Is there somebody to look after this and...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shopclues — Delivery of wrong product

 surender29 on May 29, 2016
Shopclues send me the wrong item and the box and the item were also different. the box was for another product and they send me some another product. and the items in the box are also less than the item written on the box and the item is also different than what it mentioned on the box, and now they are deducting the courier charges for they send me the item, please tell me what should do now...
Complaint comments  Read comments Complaint category Business & Finances

Shopclues.com — Panasonic 40 inch tv

 cule on May 28, 2016
RE the attached.order 87923833
My return order has been accepted more than 3 weeks ago, yet it has not been picked up.
Whats the problem with your company, its been 2 months since I received the damaged TV set at Madikeri in Coorg .but you still have not replaced or refunded the amount.
All I get is emails and emails and no resolution to either picking up the damaged tv or my refund.
It seems that in your hurry to expand you do not have a reliable logistics backbone and are unable to pick up the daamged tv or deliver the replacement.
Pl refund my money ASAP as...
Complaint comments  Read comments Complaint category TVs

Shopclues — My return complaint not follow

 Krishna chaturvedi on May 28, 2016
Sirm shopclues se watch order ki thi jo ki damged aayi uske nxt day jb maine return file ki toh watch return ni ki ja rhi hai my watch order id 91740567 my name krishna chaturvedi plzz help mefor refund my money aur yeh log toll free bolkr logo ka bal. Kat dete hai.. Sir plzz hlp me ab unki trf se koi b refund krne ko ready ni hai upr se daily wha call kr krkbolta hua mobile bal. Aur deduction kr dete hai wo 1 min ka 3rs mtlb hdh se jayda loot rhe hai yeh plzzz sir hlp me thanku...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Bp face towels/submitted for return back but item not yet collected back

 ArqamMuallim on May 28, 2016
I purchased face towels set (napkins) online by considering the image shown on that site, but when I received that item, size of that napkins are too small not even a half of the size shown on that site. So I opted for return the product that received day itself, but till now almost after two weeks no one came to receive, and no response from shopclues....
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — I have not received the product till now even status is showing delivered.

 kripashankarseth on May 27, 2016
Hell Sir, My name is Anjali Verma residing at Varanasi.
I ordered a mobile phone (Motorola Moto G 3rd Gen) via Shopclues.com and paid online by internet banking. The delivery date was 12th May at that time. But till 25th May, I didn't got the product. On evening, an e-mail was came from the company that my product has been delivered, but actually it was not. I made complaint for this to company that I have not received the product till now even status is showing delivered. They assure me to help but till now they not calling me or helping me. Even, they give me the phone number of courire...
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — I have received an used and damaged mobile

 Antara De on May 26, 2016
I ordered for a intex aqua power hd black-gold phone on 18.03.2016.Instead i received a white-gold phone on dated 23.03.2016. Firstly it was found that the camera is totally not working. And the worst part of the story is that the phone is an old and used one. There are numerous scratches on the screen, marks of ink are clearly visible on the charger. Even the manual is a tampered one.

I asked for replacement with the photographs of the phone uploaded on that very date.

Now listen what shopclues has to say about this damaged product. They had just sent a reply mail...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shopclues.com — Refund is pending for the item returned

 bijuman on May 26, 2016
On 19/04/2016 (Order no. 90367745) i placed order for a mobile phone and received the faulty item on 23/04/2015. I have asked a refund for the faulty mobile and company asked me to send back the item as the area is not serviceable by them (I dont know how they managed to deliver the item on purchase) (Return no. 2799401)

I send the mobile back by professional courier with tracking id 112574 on 29/04/16. Shopclues acknowledged the item receipt on their web site.

Since the refund of rs.16, 499/- was not getting credited back my account i started calling the customer care...
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — Fake product really bad quality rejected my refund

 koolkunal90 on May 25, 2016
My order no is 91768222 of a mobile phone of rs 4444 it was a new mobile phone i ordered it on 16th of may and i received it on 20th may 2016 as soon as i switched on the phone i found out the phone was not worthy, the screen was blur the earphones was not working the battery was not able to charge, so feeling cheated i applied for a return on the same day but shopclues rejected my request just like that and did't inform me anything when i came to know i called them and asked them how they can do so and they said if your phone is not working then go to the service center what is that who goes to...
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — Claiming for return the product and refund money back

 syamkommuri on May 25, 2016
I have ordered Daikin Inverter AC worth Rs.41, 289-/ from shopclues.com

Order id- 90076415
Order date- 14 apr 2016
Received date- 26 apr 2016

I received the product with manufacturer defect (PCB defect in indoor unit)

After that i have requested for return and refund

Return id- 2816414
Return date- 04 May 2016

Initially they told that the product in under manufacture warranty, so ask the daikin technicians to solve the problem. When I asked the daikin customer care they told that according to daikin...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Shopclues.com — Product return problem

 Thiruvarasu Thiru on May 25, 2016
May 2nd i ordered the product of redmi note 4g but i want the product of redmi note prime by mistake it is changed. But we requested about returned the product on may 13th but we didn't get no response for return product. Still we have that product, i want to refund the amount or change the product. We are very dissatisfied about this concern so as soon as possible rectify my issue.

Order id: 90688429
Return number: 2822019...
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — Refund for defective mobile

 Sid117 on May 24, 2016
I have ordered oneplus 2 mobile worth Rs.16528-/ from shopclues.com

Order id- 89938899
Order date- 11 apr 2016
Received date- 19 apr 2016

I received the product with manufacturer defect (battery backup is very poor and mobile heating so much)

After that i have requested for return and refund

Return id- 2804019
Return date- 27 apr 2016

But still from date 27 apr 2016 i m continuing trying shopclues customer care but shopclues customer care representative always told me for wait 48 hours but still i m not...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shopclues.com — Shopclues cancelled my order without reason

 shkhan_in on May 24, 2016
I have booked order 'melbon scm80dled1 (32 inch) hd led tv' on shopclues website at 20 may 2016, 12:23 am. Special offer price: 3490 and the order id is 91927883.
Next days after my booking, the product was sold on shopclues website at rs 9590.
But today shopclues have cancelled my order. And reason is "the product is out of stock'.
I am very surprised, why shopclues my order cancelled for above reason. Shopclues have cheating me. Please shopclues arrange to me the product any way. Or i am going to file a case against this fraud company....
Complaint comments  Read comments Complaint category TVs

Shop Clues — Branded combo of 3 pure linen shirts

 eshvar lal balai on May 24, 2016
This combo shirt quality is very very very cheap and poor. The product is totally different... This product is very bad quality. I don't like this product. The product is totally different... To website shown image this product is very bad quality


I want my money back asap
Order no - oid123315


I have recieved anther colour shirts.. I want to exchange them to you.. If not i want refund... If you are nt receiving this comoplaint early i will complaint to the media... You people are nt lifting the of the customesrs also... So plzz take it return...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Recently Discussed

(2 minutes ago)
Maxbhi / Elcotek Telecom
Replacement of defective lcd with touch screen
(2 minutes ago)
Videocon AC
Videocon AC
(4 minutes ago)
Mother Dairy
Unacceptably bad quality milk being sold to the masses
(7 minutes ago)
Aircel
About balance cut problem
(7 minutes ago)
RAjinder Tanjea
Unauthorized construction or coverages in building

Featured Stories