ShopClues.com Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 8%
Submit a Complaint
3994
COMPLAINTS

ShopClues.com Customer Care

Clues Network PVT. LTD.

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Address
Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4441 4888
(Customer Support)
372
195
+91 12 4466 9777
(Merchant Support)
134
95

Additional info
Customer Service

USA Office

Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
8%
Complaints
3994
Pending
941
Resolved
110
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

ShopClues.com related photos (1280)

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ShopClues.com Customer Care related pictures (1280)

ShopClues.com Complaints & Reviews

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Shopclues.com — Product damaged and missing cable

 Akkî Innøcent on Aug 28, 2016
With due respect i want to say that when i received your product the woofer button is broken and one sub speaker is not working properly and there is no aux cable in the box
So i want the speaker replacement and aux cable
As soon as possible and i am.not satisfied with this product
But if you will replace my one speaker and give me a aux cable only then I'll provide positive reviews and comments
Order no. 97690107
Name - Aakash sharma
Mobile No: 9990000801
KRISONS 5.1 BLUETOOTH MULTIMEDIA HOME THEATER WITH FM USB AND AUX
Quantity: 1 Unit...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues.com — Didnt kept promise

 getmanishvyas on Aug 28, 2016
During the festive offer season of 15 th aug I booked a LG refrigerator order number 97024719. After 20 days they denied delivery of product and i lost the festive offer season by that time. Now i need to pay 5000 more for same fridge. I was titally frustrated as they are refunding amount without taking my concern. If they told the same thing immediately or within 2 days i wouls have taken advantage of offers on other shopping platform. I always recommend people not to give order on shop clues.I lost my faith over shopclues.com...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues.com — They don't provide refund for our product

 Shailendra Pareek h on Aug 28, 2016
We have ordered an product but they haven't refunded it .We are so mentally disturbed for this.When we field the application for the refund of the product after 4 months they said that you have to send your products by your own and for this we have you spent 500 rupees and they said that they will only provide 300 rupees for this they also said that we will replace your product and then again send it to us then we will able to refund it so did a means that we have to spend our money they didn't refund our product so we are so mentally disturbed for it we have made so many calls for 4 months but...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Second hand defective one plus one smart phone

 ayushi7 on Aug 28, 2016
I purchased a cellphone one plus one cellphone order no. 94750665 worth Rs.12077 from shopclues.com which i received on 15/7/16 which was defective and second hand and we were not told that it is second hand.Its battery was not working properly and after few days cellphone was dead and not getting open.We went to nearest service center they said cellphone is not registered under our name.We called several times for money back we hardly got proper response from them....
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — Customer Care unable to resolve a query and is giving different status on different calls.

 aaroras03 on Aug 27, 2016
My name is Abhishek Arora and I purchased a product from Shopclues.com online on 18th Aug'16. The courier guy came at my home and wanted me to write my ID number on a paper that he was carrying. I refused to do that because Shopclues did not mention this anywhere in the whole shopping experience. Also there is a potential probability of misuse of this information.
I called Customer care the same day and checked with them about this, the guy told me that there is no such provision to share ID number and he asked for two days from me, to resolve this and also mentioned that i will get a call...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Not satisfied with the Product -

 Sethu VM on Aug 26, 2016
Hi Team,

I have ordered Sonybravia KDL-40R55C TV, order received on 22nd of july, due to no brightness and clarity not satisfied with the product so returned request on 31st of July. After that 6 emails and 7 times called to return the goods. No one was taking care. Today lady received the call and finally approved the return request but telling that cannot refund the amount only replacement. But my attached message box will tell when i have raised the complaint. And even my co-brother also returned and he got his refund but for me nothing is favoring. It is not small amount 32000....
Complaint comments  Read comments Complaint category TVs

Shopclues.com — For mobile phone i'm complaining

 ravi toofani on Aug 26, 2016
My order no #97401521 for i kall 1 8 dual sim multimedia phone which we have got on 24/8/2016 we paid rupees 592 and mobile not work properly so i want to change my mobile phone my name ravi ranjan yadav address purani zeromile bihar 842004 so I lastely want to tell you that I want to change my mobile thanks to shopclues sorry for any mistakes in above line written by me...
Complaint comments  Read comments Complaint category Mobile Service Providers

Shopclues.com — Refund amount of my Order No: 95066971

 K. Renukanand on Aug 26, 2016
Respected Sir,
I placed an order at Shopclues on 11-7-2016 & paid the amount on the same day. Afterwards they sent me message that my order is cancelled & going to refund my amount by 4-8-2016. Here are the details of my order which is sent by Shopclues:
95066971
Order
11 Jul 2016, 08:16 PM
Order Date
Returned & Refund Credited
Status
Your Order, being undelivered, has been returned to the merchant
REFUND DETAILS
Refund Amount: 2099.00
Expected Date of Refund: 23 Jul 2016
Refund Status: Credited
Refund ID: 10012108
Complaint comments  Read comments Complaint category Products & Services

Shopclues.com — Men Women Couple's T-Shirt

 MBta on Aug 26, 2016
Ordered Men Women Couple's T-Shirt and found that the quality of both the T-Shirts are not up appropriate. It is transparent, material is too thin. I wanted to get it returned, logged a return request immediately but even after continuous follow ups for 4 weeks nobody came and picked up the product from me. Also gave them warning through call and mails that I am going to write the same concern to consumer court. But still no reply from them....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com — Wrong product delivered and no return taking place

 Shrey Sethi on Aug 26, 2016
I ordered 20000mah power bank. And got 30000mah PowerBank.
And I received product on 23rd July 11:30am and after 2hrs I received a mail that product's delivery has been canceled.
Now since then I am trying to return the product and there is no response.
My order no. Is - 95484123.
They just we we will revert you back in 48hrs.but no 1 calls and this has happened nearly7-8times...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Shopclues.com — Complaint about defective power bank

 nitin kesharwani on Aug 25, 2016
I received a power bank which i ordered but it is not working in any phone. I tried with many phones. And powerbank is not being chaging also. I had ordered two qtys of power bank but due to this problem i didnt recieve second one. Powerbank was made of slanzer 2600 mah model-szp l101b shopclues order no 97150956. After receiving this product i m totally against online shopping.
Plz help me to get à working piece of power bank....
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues.com — I still didn't got my order

 Aalia Bhatt on Aug 25, 2016
I ordered on 16 august now it's been so many dayz when its going to come at my place I got that it will on 23 but it didn't come that also plzzz do something I need my order plzzz reply soon becoz. I thought it will come soon I need it urgently plzzz am tracking my order but am not understanding any plzzz reply me soon for order help me out n give NY order as soon as possible...
Complaint comments  Read comments Complaint category Other

Shopclues.com — Product delevery

 Jignesh Saini on Aug 25, 2016
World's worst service award given to shopcluse...I order a product on 10 and today is 25 and they don't have any answers...and they also can't track our order...other sites are take max to max 5 to 6 working day but hear after 15 day there is not available any information about my product...my order id and product information is as follows...
Order 96783103 (Lifeline Manual 4 in 1 Treadmill DLX Model (Stepper, Twister, Push Ups, Jogger)...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Shop Clues — Refund Not Received

 p.trinath rao on Aug 25, 2016
Product:Surya Crystal 3 Burners Automatic Glass Top Gas Cooktop
Status:Canceled On Customer Request
Order Date:10 Aug 2016
Order Number:96776838
Cancel the Item (10/08/16)

(P. TRINATH RAO)
Ticket No:7594114(Complaint Request)
Customer Comment:refund not received in my bank account. I called customer care in more than two times. but no action this. how much time u take to return my refund.
Another Day
Ticket No:7574981
Payment Issue-Refund Not Received in Bank Account
Customer Comment:On behalf of customer I didn't...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues.com — Regarding defective material received two time and not return

 pawan_auro on Aug 25, 2016
1/8/2016
my self pawan kumar srivastava
client-shopclues-0124 441 4888
I am received regarding defective material received two time and not return every time say will revert back two days but not received any solution
detail my complaint i am purchase in previous month mobile Onida i455 but recieved defective i am complant log to s.clues but return after one month next i am received replacement mobile but found it is defective not working condition in July 2016 now we more time call his center and main his center but only he say will revert back in two day but till not...
Complaint comments  Read comments Complaint category Mobile Service Providers

Shopclues.com — Complaint about the cell phone

 rajdatt mahadik on Aug 24, 2016
Shopclus
This is disgusting. I have placed order 13days ago & shopclus had committed me delivery on 25th Aug.16 and yesterday i.e. on 23rd Aug.16 they sent me SMS & mails saying product is delivered to you & thank you for shopping with us. In actuality I haven't received any product from shopclus. When I reached to customer support system they told me you have to wait for 48hrs.
My order is prepaid & still they are taking it as lightly as possible. DISAPPOINTED!!
Order no.:96993055...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Refund has not been initiated

 ANUJ UPMANYU on Aug 24, 2016
Hi team,
I ordered the product on 14 august 2016, estimated delivery time was 21 august 2016. I tried contacting your support many times, but unfortunately they don't have any update.
I tried contacting your courier team, but there customer service is pathetic. They hang up the calls, put the calls on mute.

I ordered the laptop as a rakhi gift for my sister, but i have not received any update from your side related to the delivery of the product.
I have raised a request to refund my money in my bank account. Since than i have not received any response from you...
Complaint comments  Read comments Complaint category Computers & Accessories

Shopclues.com — Incorrect supply against my order no,96095539 with Shopclues.

 Zahir A Khan on Aug 24, 2016
There is still no response to my last email communication dated 12/08/2016 in respect of incorrect supply against my order no.96095539 with shopclues.

You had informed me that you forwarded my complaint to shopcluus. But there is no communication from them. As yet.

Please arrange the supply of iball tablet actually ordered and paid by me. Alternatively, as there is consierable delay arrange the refund of amount paid by me.

Zahir a khan 24/08/2016...
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — One missing one faulty product

 sandipmane on Aug 23, 2016
I have book two handset & i have reach while time i got one missing product quantity and one handset packing box on write words battery charging not ok few minutes after i call to customer service then customer executive talk me do you complete on on shops clues.com after i complete on shop clues kindly i request to you pls help mi and give mi two handset ok...
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — Mobile accessories

 Dr P K Pradhan on Aug 23, 2016
1. Mobile cover, which has broken before opening of packet. It is not valuable cover. It is only back cover no possible to set up in my mobile. It is against order no.97001861 for rs.428/- (Including all) as samsung j7. Please take it return immediately.
2. I have paid in advance through debit card for rs.199/- for stylish gun lighter against order no.95942741. It has not delivered by your company, but you have sms me it has returned, which is total false because as a regular purchaser of your items, the courier boys are well known to me. Kindly return cash immediately to both of rs.627/-...
Complaint comments  Read comments Complaint category Mobile Handsets

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