ShopClues.com Customer Care

ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:
+91 12 4441 4888 (Customer Support)
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176
99
+91 12 4466 9777 (Merchant Support)
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72
45
Work days:
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Customer Service

USA Office

Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India
Satisfactory Rating
9%
Complaints
3260
Responses
941
Resolved
74
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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ShopClues.com Customer Care related pictures (1059)

ShopClues.com Complaints & Reviews

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Shopclues — High Price & Low Quality (Wrong Product):-

 Ghori Wasim on Feb 12, 2016
My name waseem ghori few days before i booked 1wallet in your website and 10-feb-16 i was received wrong product and quality very cheap with i am unhappy an d i want return this product and want money back but the thing is that i could not found in your website return option and cancellation process so please help this issue and return my product

My order no:-83516963...
Complaint comments  Read comments Complaint category Food

shopclues.com — Refund not yet received

 Kapil Kanade on Feb 12, 2016
I have trying to get my refund from shop clues but they are reluctant to reply on my order and they do not keep a toll free number for calls. i have given correct baking details and i am still waiting for my refund since last month. even after asking them to call me back resolve the issue they take too long to contact you guys and they never pay attention to what customer's problem is....
Complaint comments  Read comments Complaint category Computers & Accessories

shopclues.com — Maxel ak 8005 order not received

 prince9990 on Feb 12, 2016
Sir i have order Maxel ak 8005 on dated 27.01.16 order no, 83861930..but still i did not get my product so i requested you to please arrange to send my order as soon as possible...
Complaint comments  Read comments Complaint category Electronics & Appliances

shopclues.com — Shipment delayed indefinitely

 deepesh.mohan on Feb 12, 2016
Orderno 83756813 has been shipped and your tracking details as given below :

Carrier Name: Beacon Surface
Tracking Number: 135376
Track your Shipment: To track this package go to http://7horses.co.in/ and enter the tracking number shown above.
Expected Delivery Date : Wed 10 Feb

I received above mail from shopclues and after that i have been following up with shopclues for the delivery and everytime i get a standard reply that please give us 48 hours, No action . I have lost trust in e commerce websites now!

By looking at other...
Complaint comments  Read comments Complaint category Online Shopping

shopclues.com — Mens jeans (Mix brands) length problem

 Imranmaniyar on Feb 12, 2016
Regarding to the order no. #84651956, we hv ordered two jeans of 36" size...we got it in 36" bt the length of such jeans are very short.
So plz here we are requesting you to exchange the Jeans.
Shiping Details :
Order No.#84651956

Imran Maniyar,
Opp.Nana Nani Park, Nirvan Scan Center, Latur.
Maharashtra 413512.
Phone. 9552491774....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

shopclues.com — Worlds best cheater

 Krishna Murthy Goud on Feb 12, 2016
I have ordered (No.83952299) for set of 4 Face towels for Rs.1 (Offfer Price) and deliverey charge is Rs.49, I have paid total 50/- through online. Affter one week i got a message that my order is cancelled. Till date no refund from the Shopclues.
50/- looks to be small mount, like this how many are cheated by shopclues, if we add all that, it will become huge amount.

Never trust Shopclues, It is worlds best cheating online store....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

shopclues.com — Order no: 84481797, not deliver the item, many time informed to shopclues

 KUMARGEORGE on Feb 12, 2016
Dear Sir / madam,

I Purchase one item through Shopclues, on : 01 Feb 16, the estimate delivery time is 05th Feb, still now I not yet received the Item, many time called & complaint to shopclues Team, there is no solution from shopclues,

Rgds
KUMAR...
Complaint comments  Read comments Complaint category Online Shopping

shopclues.com — Delay means what

 Bajranglal Agarwal on Feb 12, 2016
I have received a mail that you have delay in dispatch to confirmed order no. 85254825 on dated 10-02-2016. please reason for delay the order, you have the item of order is available or not or without item you have taken the orders....
Complaint comments  Read comments Complaint category Electronics & Appliances

shopclues.com — Take delivery charge with product but not deliver at the door.

 AniketSingh on Feb 11, 2016
This is 4th time when i am complaint to shopclues.com about delivery boy. I must paid delivery charge every time, then why i will receive delivery from here and there. Your delivery boy abuse customer's if we arise any question like why not you deliver at the door. If i mention any near about location it does not means i will go there to receive my product. So consider on my request i have so many mails in my sent box about my complaint, to prove it....
Complaint comments  Read comments Complaint category Cosmetics

shopclues.com — No delivery of item

 sushilrxz on Feb 11, 2016
I have booked sony pen drive 16 GB on 31st of jan 2016 vide order no 84339036. it was promished to deliver the item by 5th of Feb. But still i have neither received item nor getting any proper response from the compny. I have booked this item as a birthday gift of my son which was on 10th of Feb. whenever i call to the company i was told that matter will be resolved within 48 hrs & i loose 5 to 10 Rs as call charge. when i will receive my product. i have a horrible experience with shopclues. In future i will never contact to shopclues and suggest my near & dear to not purchase any item through shopclues...
Complaint comments  Read comments Complaint category Computers & Accessories

Shopclues — No delivery

 Abrar Bhat on Feb 11, 2016
I ordered samsung 40 j5100 led tv from shopclues on 24th jan having order no 83302499 and they handed over this product to Beacon Surface courier (7 horses logistics) on 28th jan having tracking no 135094.. The estimated delivery date of the product was 4feb-6feb.. but my product is still undelivered and untraceable. i am facing lot of difficulties and courier is not receiving calls.. everytime when i contact shopclues they answer me that wait 48 hours and your product will be delivered within that time.. Please take serious look into my matter and resolve my issue.. i am in tension.. With Regards:...
Complaint comments  Read comments Complaint category TVs

shopclues.com — Non-deliver of order no 83882703 booked on 27.01.2016

 kkpatra on Feb 11, 2016
R/Sir, Self had booked one order for Tummy Trucker through Shopclues.com online vide order no 83882703, Regret to note that the same is not being delivered till today. As per shopclues committed date was 06.02.16 but till today 11.02.16 the same is not being delivered at our address: Supriti Patra, Plot No 219/396, Nr. Little Pearl Play School, Near Ambikar Residency, Nr. Ganga Jamuna Enclave, At-Botanda, PO-Kuha, PS-Airfield, Bhubaneswar, Pin-751002, ODisha. The shipping has been delivered by Shopclues on 27.01.16 through professional courier vide tracking no GGN70236313 and the same is reflecting...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

shopclues.com — Duplicate product delivered

 Yesh verma on Feb 10, 2016
I ordered sony 10000mah powerbank(order no-84539679) but he delivered me fake powerbank so complained in national consumer court my reference no-656638.

i want original product....
Complaint comments  Read comments Complaint category Mobile Handsets

shopclues.com — Envent hottie 2.1 channel stereo wired

 Santosh Hedau on Feb 10, 2016
I m santosh hedau i have purchased envent hottie 2.1 channel stereo wired speaker system but not responding speaker & sound not cleard. so plz help me...
Complaint comments  Read comments Complaint category Electronics & Appliances

shopclues.com — Non delivery of led tv order no 82567210

 raj300775 on Feb 10, 2016
I Placed a order of SAMSUNG LED TV 32 INCH having order no 82567210.The promised dated was 04th of Feb it was again revised to 08th of Feb but till date i.e. 10th of Feb Product has not been delivered to us .I lodged my complain on 4th, 06th, 08th, 09th and 10th but no response from your side except we are sorry for that we are going to arrange call for you but no information. Its real;ly sad state of affair on the Part of SHOPCLUES .I fee being cheated by SHOPCLUES. You are requested to kindly arrange delivery of product by tommrow otherwise i will have to resort for legal recorse

Complaint comments  Read comments Complaint category TVs

shopclues.com — Defective product samsung b312 by merchant

 Dharmji on Feb 9, 2016
Dear sir mai shopcouls se date 25/01/16 ko Samsung B312 book kiya aur unke dwara cancel ho gaya fir unake merchant dwara hume Samsung ka duplicate set diya gaya ab company wapas karne se mana kar rahi hai please help me sir...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shop Clues — Surya hot pot induction cooktop with free kadhai

 deepak dhunna on Feb 9, 2016
Maine Surya Hotpot Induction Cooktop with Free Kadhai shop clues online shopping se kharida jo ki tuta huya nikla, maine product vapis karne ke liye complaint dali to shop clues kehta hai ki terms and condition ke mutabik mujhe mera paisa vapis nahi milega......
Complaint comments  Read comments Complaint category Online Shopping

shopclues.com — Jeans

 mohanbist@yahoo.com on Feb 9, 2016
Have ordered an Jeans vide order number 84027454 on 29th Jan 2016 and got the delivery on 2nd Feb I was out of station when I returned back on 5th Feb
I found the jeans is stitched very badly from back .

I called up the customer care on 6th for the same but no support given only a link sent to my mobile wheres no option for return of the product.

pls help by taking the same jeans back as I can't wear the same.

regards
Mohan
7607000018
mohanbist@yahoo.com...
Complaint comments  Read comments Complaint category Online Shopping

shopclues.com — Fake M.R.P and fake items sale

 lourdu on Feb 9, 2016
Your many items duplicate and fake selling price. Because for example: one item worth 500 but your M.R.P price 1000 in display. Your free ki sale fully fake M. R.P price and duplicate items. I already feedback you not reply....
Complaint comments  Read comments Complaint category Online Shopping

shopclues.com — Gents shirt

 Prashant R A on Feb 9, 2016
I have order a one gents shirt that order no is 84471867.
i have received a used one shirt and also its not what i order in the shopclues.
im unhappy with the item.

so kindly take back and returned cash within the end of the day.or clear the problem....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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