ShopClues.com Customer Care

ShopClues.com Customer Care

Clues Network PVT. LTD.

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:
+91 12 4441 4888 (Customer Support)
256
142
+91 12 4466 9777 (Merchant Support)
100
71
Working hours:
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Customer Service

USA Office

Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India
Satisfactory Rating
9%
Complaints
3651
Responses
941
Resolved
92
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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ShopClues.com Customer Care related pictures (1166)

ShopClues.com Complaints & Reviews

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Shopclues.com — Non delivery of Product

 Jessin Jose Rose on May 4, 2016
Hi,
I ordered of a set of patiala salwars on 23rd March 2016. On April 6th, I recieved an email stating that my order has been delivered. The Order 88786009 jas not been delivered. I have written to the courier service and to Shopclues. No response.
I no longer require the order as Amazon.in has already filled the requirment. I now need a refund for the money spent Rs 478.00.

Regards,
Jessin Jose...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues — Cancelled the product company itself without refund money

 Shw1234 on May 4, 2016
My Order Details for Order ID: 90893849 and Order Date is 29 Apr 2016, when i see the product its show me delivered in 2 working days but now 4 may 2016 and product is not deliver its show me Procurement Delay from Merchant. please tell me then how you show at product that delivered in 2 working days.
Today i receive a message my order is cancelled without my permission and my amount is on hold. Tell me what i can do your inconvenience their are more then one week. In this time my amount in your hand, why should you told me second day that your product is cancelled. i want my product back...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues.com — Sony 40" inch defective led tv

 aman kala on May 4, 2016
Had purchased a led tv from shop clues but the product is having some manufacturing defect and the dame was informed on the receiving date of the product i.e 27th april 16.Till now nothing has happened as it had requested for a return pick of the product.

Every time i call, i am told to wait!!!.It has been 7 days and still no resolution is provided. Purchased the product for 30000 but seeing the attitude of the seller, the chances of resolution are weak. Haven't used the product as it showing a big black horizontal line when ever it is switched on. I had asked for a replacement but...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues.com — Prestige induction cook top

 Taniska on May 3, 2016
I placed the order for prestige induction cook top from shopcluse on 7April with order I'd 89697554 and it was delivered 19 April.I have received the product which is defective and product is not usable .but shopcluse are not approved my return request .I am mently irritate and several time phone in shopcluse.com .but my return request is not approved .so please help me to refund my money...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues.com — Taken payment for unavailable product

 Nikhil Rupanawar on May 3, 2016
Hi
My Order number is : 91064797

I have ordered treadmill worth 24000 /- on 2nd may 2016.

After putting order I got status "product is unavailable". They are not ready to cancel order or not providing other options. Is that joke to keep 24000 of customer.
Firstly why accept order if product is not available. There should be cancel options coz that's not my fault. Finding merchant etc is your take. why you are putting my money in danger.

I want to cancel my order and want refund ASAP. ShopClues is such fraud company. They should be banned....
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Wooden kitchen set of 5 pieces.

 saarthi on May 3, 2016
That's really a joke with me to giving me a kid's like kitchen tools.And this is absolutely a wrong thing, unbelievable.
in the future i am not going to purchase any item from any on line shopping.Because they show something else and send totally useless thing's .In the future i am going to trust on them .
i am sujjest to every to buy any thing from any on line please be careful about that and try to buy from the near by market only....
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Negligence of shopclues for refund if cost of material & extra liabilities for return of useless helmet.

 C.R. Jayarajan on May 3, 2016
To

M/s clues network pvt. Ltd. (Shopclues)
Building no. 112, sector 44,
Gurgoan – 122 001, haryana


Sub: return of non-specified and broken helmet - - regarding.
Ref: 1. My order no. 75406546
2. My letter dated 26.11.2015 regarding return of helmet.
*****
Your attention is invited to my letter dated 26.11.2015 on the above subject. As mentioned in the said letter, i have returned the broken helmet delivered to me to m/s roldo, a-46, street no. 1, near pasonda and dlf, rajiv nagar, sahibabad, ghaziabad,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Shopclues.com — I got a wrong product

 Priyanka Pangti on May 2, 2016
I got a wrong product
i got it today it self - 2 may, 2016

I ordered a pair of shirts but instead of that i got lagging's pair. To embarrassing my 1st experience. I wanted from you to short out is asap & also the customer care person is not receiving the call. Why they made a customer care number if no one is there to receive or listen our problems. Please do it need full. I want to return this product asap.

Priyanka pangti...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues — Product delivery late

 Shw1234 on May 2, 2016
My Order Details for Order ID: 90893849 and Order Date is 29 Apr 2016, when i see the product its show me delivered in 2 working days but now 2 may 2016 and product is not deliver its show me Procurement Delay from Merchant. please tell me then how you show at product that delivered in 2 working days.If
you don't deliver the product on given time then revert my money on my account....
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues.com — Shopclues cheating customers by offering discount

 Nadhi Krishna on May 2, 2016
Hello i have ordered 2 air conditioners from shopclues, because they offerd a discount for "panasonic cs-kc18rky2 split ac (1.5 ton, 5 star rating, white)
Code: 87783216" with order id: 90744824 and 90734081, it is for the price rs.31, 889 each, and made the payment with my debit card, after few days they said product is not available we will send voltas ac for you, and i asked them if you didn't have the product availability why you listed in your website, my money is blocked with you, and they said no we will not refund wait 10 days more if it is available then we will send other wise we...
Complaint comments  Read comments [4]Complaint category Electronics & Appliances

Shopclues.com — Wrong delivery or false confirmation for delivery bu shopclues

 basupat2003@gmail.com on Apr 30, 2016
Hi,
This is regarding the complaint on wrong delivery of my order/consignment.
My shopclues order no is 90267003.
Item of the order: mobile phone 2 nos.
Model: morden s 90 - (6 months seller warranty)
Code: 89274081
Price: rs.936
The delivery address is:
Veeranagouda r patil
Puradakeri, hallur (Post), hirekerur (Tq)
Haveri (Dt), ph: 9902622465-harish
Tumminakatte, karnataka 581119
India

Courier partner: professional courier.
Tracker id: ggn70378564

I'm not able to trace in...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.in — Wrong quality of product delivered vide order no-90461801

 DEbaraj62 on May 3, 2016
Sir,
I had booked the product code-75086032 for oricom footwear through shopclues.com by making advance payment on credit card. But the product delivered was honda skr brand and not oricom brand.Accordingly, i had booked the product replacement vide request no-6718981 dated 26.04.2016 to get the product that is shown in the picture.But no action has since been taken till today.Further on regular basis i am intimating the customer support of shop clues for product replacement.
Pl do the needful to replace with the original booked product.
Debaraj satapathy...
Complaint comments  Read comments Complaint category Other

Shopclues.com — Issue of a product

 Pukankshi Ratawal on Apr 29, 2016
I have odered htc battery before 4-5 dyas .today i got it and after inserting it i have notice that it is not working and the specifications that website has given is not same as in the product i got. so i want to return or refund it.because i already have discussed about return and refund policy to customer care and they have said if you have any problem regarding the product you can return and refund it after getting it...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shopclues.com — Selling defective product

 divine2012sk on Apr 29, 2016
Hello good evening,
​ ​
Order number:​ 89581746

I order the htc mobile phone and order number for the same was 89581746 and same was delivered me. Unfortunately i open that product after 2 days and i shocked, i saw that mobile battery ​was missing in accessories. I wrote email to customer care and requested for replace the product, same was rejected from your end due two 2 days replace policy.

After 10 days now my mobile phone was not in working condition and from the same unable to call single calls, i am using reliance cdma sim and i think that...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shopclues.com — 5 pcs non-stick induction safe cookware but it is not induction base it is plane.

 Md. Saud Alam on Apr 29, 2016
Order no. 89934362 for 5 pcs non-stick induction safe cookware but it is not induction base because of there is no induction plate at the bottom of the cookware set. It is plane cookware set . Pls. Replace this set and send induction base 5 pcs non-stick cookware. It is very light cookware set. It is not strong, it is normal cookware set. Pls. Again request you, send induction base 5 pcs non-stick cookware set....
Complaint comments  Read comments Complaint category Police

Shopclues.com — Defective wrong product

 Sumit Varshney on Apr 28, 2016
I have ordered amiraj stainless steel kitchen press code: 83864861 merch ref: ab - 135 (Kitchen press) from shopclues and my ordered id is 90439791on 20 april 2016. I recived defective product. Ur statement in product detail...Dat it is of 1 kg is wrong...It is only 1/2 kg nd name of product amiraj is not on the product..
Product defective customer care not work...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shopclues.com — Product delivery status

 shaik27 on Apr 28, 2016
Hi

My order no : 90025756
I already given a complain to your customer support that my product has been not delivered but its showing delivered on your app and the executive given a ticket i'd 6712537 two days before still nothing happen for me. I got a call from your couriers department yesterday also still they are asking me the product delivered or not even they don't know about the product status. As a customer still how many days i need to wait for your mistake. I need a proper reason for the delay of delivery and i need a proper tat for the product delivery... Waiting...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — No delivery even after 15 days.

 bubu222 on Apr 28, 2016
It is very worst experience with shop clues that delivery has not been performed even after 15 days of booking
and the most pitiful thing is that it (delivery) has been confirmed by the shop clues by sms and email. Even clue bucks has been
alloted by the shop clues. I have already registered a complain with customer care two days before yesterdays but still no reply, no action
has been taken. It is the worst experience I ever had with any on line company. Pls. take the action otherwise I have no option except
to take this matter to consumer court.
Order no-89756690,...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Shopclues.in — Delivery of a duplicate footwear vide order no-90461801

 DEbaraj62 on Apr 28, 2016
I had booked the product Code-75086032 for Oricom Foot Wear by payment of Rs 399/- in advance through Credit Card.The product booked was White and Black and no name has been written on the body of the footwear. But on receipt of the product I find that the product is of White and Blue colour .The soul of the article is very thin guage.The name Honda and SKR has been on each side of the product even if on the soul.I had requested to change the product to deliver the original product booked 2 days back.But no step has been taken by the company....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com — Headset

 amitjoshij65 on Apr 28, 2016
I am ordered an product 8 April but delivery date 18 April after some delay they said we will promise you to 30 april i said ok after then they replaid me your product is returned we will refund you in 10 days they are such fool they just doings timepass for evey one worst ever shopping site 👎👎👎👎👎👎👎👎👎
My email is amitjoshij65@gmail.com
Phone 7760083392...
Complaint comments  Read comments Complaint category Mobile Handsets

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