ShopClues.com Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 8%
Submit a Complaint
4067
COMPLAINTS

ShopClues.com Customer Care

Clues Network PVT. LTD.

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Address
Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4441 4888
(Customer Support)
399
208
+91 12 4466 9777
(Merchant Support)
141
97

Additional info
USA Office
Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
8%
Complaints
4067
Pending
941
Resolved
115
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

ShopClues.com related photos (1295)

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ShopClues.com Customer Care related pictures (1295)

ShopClues.com Complaints & Reviews

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Shopclues.com — Complaining about mis guiding customers

 pallusrvstv on Sep 24, 2016
I bought T Shirt & my order id- 98589505. I saw Red, yellow & Black color T shirt however I got Pink, Orange & Green color which i didn't wanted. No where is written on shop clues that color would be subject to availability moreover one of the T shirt is dirty. I never expected this kind of pathetic services from this portal. I think your vendors are making customer fool....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com — Not taking return

 chchandrareddy on Sep 24, 2016
Hi,

I would like to register a complaint against Shopclues.com as I have ordered a Laptop - Fujitsu online from Shopclues website.

But I have received the product with an HDD issues called their customer care every alternate day for replacement. It was mentioned on the website that they will accept return or replacement. Today they confirmed that they won't accept replacement or return and I have to visit Fujitsu.

My Shopclues order number is 97645215....
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Data wind ubislate 7" tablet mobile

 rajkumark1947@gmail.com on Sep 24, 2016
We would love to hear from you on your recent order: 97659658

Dear sir / madem,

I am Raj kumar.K from chennai, in your products was very bad and not in use, because this Date wind ubislate 7" with calling mobile speaker problem, also without internet and whatsapp more features in added in this tablet mobile, so please exchange this products at the same products name Data wind ubislate without calling and internet facility and other features, please kindly issue the new tablet mobile, as soon as possible.

I am send the mail dated on 07.09.2016, but no...
Complaint comments  Read comments Complaint category Mobile Service Providers

Shopclues.com — Letv Le 1s (Eco) 32GB - (6 Months Gadgetwood Warranty) his very problem in the phone [Resolved]

 yogesh shivaji mhaishale on Sep 23, 2016
Yogesh yogeshmhaishale@gmail.com
BILLING ADDRESS
First name:yogesh
Last name:mhaishale
Address:m blink travels opp hotel brindavan miraj
Address, line 2:m b link travels
City:Sangli
Country:India
State:Maharashtra
Postal code:416410
Phone:+91-7249079191

SHIPPING ADDRESS
First name:yogesh
Last name:mhaishale
Address:m blink travels opp hotel brindavan miraj
Address, line 2:m b link travels
City:Sangli
Country:India
State:Maharashtra
Postal code:416410
Phone:+91-7249079191 Letv...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Product defective order no. 98633807

 dheebhai on Sep 23, 2016
I have raised a return request for the the order 98633807.Actually the product is defective and shopclues are not arranging for its return.I have raised the request on the same day on which I received the product.Whenever I am calling to customer care they are not arranging for its return rather than giving lame excuses.

Please arrange for its return.

thanks,
Dheeraj...
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — Size and quality of mobile battery

 Rudranil Hazra on Sep 22, 2016
I have ordered one battery for XOLO Q1000, but the battery send by ShopClues is not taking charge and thickness of battery is also more.It it show only 30 percent during Charging and it continue for 10 Hrs of charging. The product may please be changed with good one battery.I received the battery on 21 Sep 2016 and the same day I try to use the battery but failed to use the battery and finally I am writing this compliant to you. Please take immediate action to resolve my problem....
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues.com — Binatone concept 710 landline phone with caller id. Merchant red. Dot sale 18

 Jatin Dholakia on Sep 21, 2016
Binaton landline phone Totaly damage. it is supplied damage by is system.
caller Id and Voice are not working condition.
Purchase date :15.11.2015
jatin Dholakia
A-305, Managalya Tower
Anjali Cross Road, Paldi,
Bhattha, Ahmedabad - 380 007
(M) 9825434477

Merchant detail :
soni cables and Electronics
435 Parsi Gali, Near : Asdha Kunwa
Mhow. MP 453441. India
Phone 9826079180

so please chnage my instrument as early as possible. so it ur responsibility to loose ur company repution....
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Shopclues.com — Shop Rajhasthan Pure Cotton Double Bed Sheet

 diamond1234 on Sep 21, 2016
This is regarding order No. 98405908 . I received only one set whereas the amount has been paid for two sets.The order was shipped via Aramex#42633132102. This is very embarrassing and it is an expliotation from the customers. I need my money to be refunded or one more set should be shipped again. Cheat me once shame on me, cheat me twice shame on you....
Complaint comments  Read comments Complaint category Stock Market

Shopclues.com — Order supplies wrongly

 Kempa raju on Sep 20, 2016
This is for ur information i have already complaint on 31/07/2016 again iam forwarding my complaint
Product which I have purchased online my order no 74555372 As per u mentioned 1 TB Toshiba canvio External Hard disk code 1158156 but after received know it's capacity only 32 GB hard disk my contact no is 9739324155 I am very unsatisfied on shopclues company has cheated, 32GB will be cost 600 I have paid 3691 after the offer if you don't resolve this issue I will be going to complain t consumer forum
Thanking you,
kempashanaiah T.S
mob-9739324155
kempashaniah@yahoo.in...
Complaint comments  Read comments Complaint category Computers & Accessories

Shopclues.com — Light blue denim kurti

 Gawdern on Sep 19, 2016
Shopclues.com — Blue denim kurti

1 Review
Ga Gawdekr on Sep 16, 2016
Mark as Resolved

I ordered light blue but received dark blue then registered complaint refund got approved also but still not received refund I have already sent mail 4_5 times to shopclus but no reply from them spock to their executive on customer care twice but no response please help me to get my money back shopclus don't have any toll free no so it's expensive to call everyone on their paid customer care no...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com — We purchase nokia 3220 but it wont start

 St Jitendra Singh on Sep 19, 2016
Today we get nokia 3220 against 98777636 from your reputed corrier .after getting we put baterry inside the mobile & start to give charge but it can not take charge as well as it cant start. i kept in charge for 1 hours but mobile cannot start . We try again & again but we suffer from the same problems. We recived the courrier against AWB no. 42633866030...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Shopclues — Frude - Not processing my refund.

 Krutika19Patel on Sep 19, 2016
I have purchase 3 (Qty) Nokia 5233 mobile phone from Shopclues website. Order Number is 96033432 for Nokia 5233 - (6 Months Gadgetwood Warranty).
When I received this Package I was shocked because Phone is old/used/unserviceable/ dummy mobile. There is problem with Battery is not fitted with any of mobile, One mobile has no sim card cap button. I have file refund request for this product. After few days they place a new order without asking me or not taking any confirmation by me. They send me this product (as replacement) but i don’t need this product. It is useless for me. And i have...
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — HP Combo Cartridge

 SV on Sep 17, 2016
We placed an order for HP combo cartridge (HP21/22) in June. Shopclues delivered a single color (HP22) cartridge. They agreed to my return request and refund my money. But since then, I have been chasing them their courier does not come to pick up the goods OR they randomly close the return request without picking up the good. They have not refunded my money till date and I am stuck with a product that I never ordered....
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Shopclues.com — Refund and cancel order

 pradeep 662 on Sep 18, 2016
Hindi-
16 sep ko jb maine shoping krte time pin coad dala to delivery show kr raha tha 1 oct tk pr aaj mera order bina mujhko address bdlne ka moka diye hi cancel kr diya or refund bhi 1 week k baad bol rhe hain...ye glat hai agar delivery nhi hai to ye order final hone se pehle dekhna chahiye...ye costomer k saath dhokha hai.
order- 98856486
product- xiaomi note 3 16gb...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Shopclues.com — Onida Mobile i455 - Battery standing time very low and automatically swtich off

 ஆர் எஸ் மணி on Sep 17, 2016
I have purchased Onoda i 455 mobile from shopclues dated 10.09.2016. (Ref:98172578 -Invoice 17117/3.09.16) I have COD received 10.09.16 this mobile .
Complaint : Onida i455 - Battery standing time is very low and automatically swtich this mobile and Back Metal cover not fitted with mobile. So I request to shopclues return this mobile immediately replaced or refund to me....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shopclues.com — Defective mobile sold by shopclues

 vijaysingh70 on Sep 17, 2016
I have bought motog mobile from shopclues. they have send me defective mobile which is not even getting started.
when I asked about refund or replace they are just extending time to resolve my issue. now it has been more than 15 days and they have asked me to visit service centre to fix issue.
I have not even used that mobile so why should I visit service centre.
this is real cheat. they simply send defective product and ask customer to visit service centre to fix their detective product.
I request shopclues to either return or refund defective mobile.

reference...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Shopclues — Faulty intex mobile phone - didn't receive refund over 2 months!

 Gagan Lohiya on Sep 16, 2016
I am placing this complaint on a friend's request on his behalf. Quoting him

"I bought an Intex Aqua Power Plus Smart Phone from Shopclues on July 28 2016. The phone that came was faulty and I applied online to return the item. After multiple times calling the company where every time I called they had a different answer to my query stating they can't take return as per policy, even when I had raised a return request over their website, they initiated replacement instead of return. Finally they initiated return a month later on 31st August. Now it has been over 2 weeks but they are...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Received wrong deo nd i order another

 Chirag Darji (chiks) on Sep 16, 2016
I have ordered axe singature and truly black deo combo pack but i received two lower value nd quality deo.i will lock this complain at custmore hepl desk in short time.this fake service and custmore money and waste the time for online shopping.pls do need full help and i want justify from online shop nd shopper.
i am not satisfy with shopclues online service.
my order no-98626458...
Complaint comments  Read comments Complaint category Cosmetics

Shopclues.com — Blue denim kurti

 Gawdekr on Sep 16, 2016
I ordered light blue but received dark blue then registered complaint refund got approved also but still not received refund I have already sent mail 4_5 times to shopclus but no reply from them spock to their executive on customer care twice but no response please help me to get my money back shopclus don't have any toll free no so it's expensive to call everyone on their paid customer care no...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues.com — Cheating advertisement of shopclues

 raynfo on Sep 14, 2016
I purchased a nokia 5233 phone from shopclues.com believing their advertisement for 71% discount on that product is true. I paid the bill to the delivery guy and shocked when i unpacked the parcel, where i found an old and refurbished phone.
I called the company customer care and they registered my complaint and issued registration number. Provided return registration number also which was not processed. When i called them again they strongly refused to take back the material and refund my money. The guy who attended the phone was talking roughly saying that i can take any action against...
Complaint comments  Read comments Complaint category Mobile Handsets

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