ShopClues.com Customer Care
Clues Network PVT. LTD.
Customer satisfaction rating: 9%
Submit a Complaint
3878
COMPLAINTS

ShopClues.com Customer Care

Clues Network PVT. LTD.

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Address
Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India - 122 001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4441 4888
(Customer Support)
329
182
+91 12 4466 9777
(Merchant Support)
119
90

Additional info
Customer Service

USA Office

Clues Network Inc., 530 Lytton Avenue, Palo Alto, CA 94301 USA

Registered Office
Clues Network Pvt. Ltd., B1 Pragati Chambers, 15, Dutt Vihar Society, Jetalpur Road, Vadodara, 390 007, Gujarat, India

Customer satisfaction rating
9%
Complaints
3878
Pending
941
Resolved
107
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

ShopClues.com related photos (1249)

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ShopClues.com Customer Care related pictures (1249)

ShopClues.com Complaints & Reviews

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Shopclues — Regarding online shoping

 dinesh sumita on Jul 30, 2016
I have ordered in shopclues online shoping company for a mobile. i got my mobile from this company on 23/07/2016. the mobile company or the shopclue company delivered me the mobile in dead condition and the charger was in broken condition. i have complained for the mobile to refund my amount. but the company declilned to refund my amount. so i requested you to plz help me in my problem....
Complaint comments  Read comments Complaint category Online Shopping

Shopclues — Not refunding the returns money in my bank account but giving me some coupons

 Kunal Bhanushali on Jul 28, 2016
I had ordered a backpack from shop clues.com order no.-94466426. The specifications they mentioned and the product i got were totally different. I asked for a return and my return no is 2971505. I asked for return of money in my bank account but they granted me with some clues bucks and are now not transferring my money in my bank account. They are fraud and misusing the power given to them and stealing common people's money. I want to lodge a complaint against this. Please suggest me the proper place where the law can give justice against such fraud companies....
Complaint comments  Read comments Complaint category Banks

Shopclues.com — Onida live smart leo40fsain order id: 94805665

 macos123 on Jul 28, 2016
Dear sir/ma'am,

I have wrote this mail on behalf of services and packing issue of used/refurbished product. Yesterday evening i have got your product someone collect this product into my home when i reached my home and i measure this product find some packaging and reused product i have express in details in given below.

1. The product packaging is not same type of company package the product.
2. Product onida seal is not found into the box and local seal also broken of upper side of box.
3. Front side box find a big hole its affix with local tap.
Complaint comments  Read comments Complaint category TVs

Shopclues.com — Brought a mobile-old damaged

 dr hiba on Jul 27, 2016
I bought a mobile gionee marathon m5 lite order no.92938741 on 9 june 2016. The mobile which was delivered to me was damaged and old, it was earlier sold on amazon.Inside the box i found a bill of the same mobile with same emei no of amazon site. I requested the customer care about the issue ans asked them to refund my money. After several days of suffering i was informed that the merchant has accepted the return but without informing me they generated a another order (Order no.95046908) date 11 july 2016 and sent me another mobile. When i called the shopclues customer service and asked them to...
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — Prepaid order never delivered

 lucky707 on Jul 27, 2016
I am trying my luck everywhere to see if i can get a resolution.
I placed order number 94591101 order date: 4 jul 2016, 10:27 pm. For few days it kept on showing as in transit and then courier person called me and asked for address i told him i can reach to a nearby place if he is not able to locate and i he agreed but never came and after few days status showed as delivered. I have lodged complaints both with shopclues as well as courier company but no success.

We have cctv installed in our locality and as per footage no-one came to our home to deliver the product. Please...
Complaint comments  Read comments Complaint category Pharmacy

Shopclues.com — Non receipt of refund after returning the merchandise

 Partha Bhattacharjya on Jul 27, 2016
I had ordered a real madrid jersey 2015-16 with ronaldo printing with order no 95125479 for rs 2888.. The amount was paid via cod..In the ad, the jersey was shown as half sleeve.. But the jersey delivered was full sleeve.. Hence i returned the same vide return no 2982776.. The jersey was picked up on 19/07/2016.. However till date i have not received the refund in my bank account.. I am very worried.. Kindly help urgently.. Regards partha bhattacharjya.. Email piedpiper0665@gmail.com... Mobile 8011346236...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shopclues — Delivery

 Gaddam Prabhakar Reddy on Jul 26, 2016
My order number is 95528718
I have ordered a mobile in shop clues on 19 july there is too late delivery and i have mailed 2 times but there is no response to me i have hated it so much it is showing that order is delayed but i need it. Its too bad experience from shop clues. Before ordering this i loved this website so much but now it is the waste one. The single delivery problem made me to hate it.
Its ok when they have replied me but there is no response from them they should response to the customers reviews....
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — Quantum qhm 611 usb powered

 AMIT K. KHATRI on Jul 26, 2016
Dear sir,
Good evening,

I have received quantum qhm 611 usb powered which ordered by me deal with
You.

All things are ok voice is almost right but when i have received it it's
One part is broken.

I send it's photos of broken side.

Please do it to be needful with me.

Thanks & regards.

Yours customer....
Complaint comments  Read comments Complaint category Computers & Accessories

Shopclues.com — Different product i received cash on delivery

 Murugasamy on Jul 26, 2016
Dear all,


We worst services providing customer support. I ordered asus graphics card, but i receive different product. So i ask for refund my money. But they are taken any steps.

I am dailing contact toll free number but they are not give correct response. They told wait 48 hrs like that. I am trying reguralry but no response.

My details :

My order number : 93133465.

Ticket number : 7022335, 7081296

Return id : 2907812

Order date: 13 jun 2016, 03:36 pm


Asus graphic...
Complaint comments  Read comments [1]Complaint category Computer Hardware

Shopclues — Replacement was not done

 pranoydas on Jul 25, 2016
Purchased from : www.shopclues.com
Product name : daiwa 42le400 40inch (102cm) led tv full hd - with free installation
Order number: 94790362
Return number: 2988376
Ticket number : 7283575
1. screen of the tv is not working at all. the product was delivered on 18th july, 2016 and i raised return request on that day also 18th july, 2016.

2. on 22nd july, 2016 as per discussion with shopclues team, i have been informed that they got my mail with all the information including images of the screen and invoice paper (which i sent on 21st july, 2016 as...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — I am shatish singh i orderd lenovo vibe k4 note on the date of 1/7/2016 (wrong product sende

 jeta on Jul 25, 2016
I am shatish singh
I orders lenovo vibe k4 note from shopclues but the product was wrong
But they say we sended right product but they not talking completely and they cept the phone cost of price is rs - 12899

They says that not our product. i try to talk them but not redy to duscus and they even not taking any action still i am struggleing

I am orders lenovo k4 note whene i received package it was sealed and then opend the package it was something like this in side micromax a93 box and in that there was karbonn titanium s9 phone with one earphone '...
Complaint comments  Read comments Complaint category Mobile Handsets

Shopclues.com — Faulty hb474284rbc huawei gsm battery

 Huawei Battery on Jul 25, 2016
Puchaged on line huawei producte vide purchage order no94707695 but the battery received is found faulty. (Detail of product is hb474284rbchuawei gsm battery). Please replace it....
Complaint comments  Read comments Complaint category Online Shopping

Shopclues — Order no 94979497 spy camera pen ke bare mein

 krishan yadv on Jul 23, 2016
Shopclues se oder no 94979497se spy camera pen kharida hai jisme video recording nahi ho rahi hai es kharab pen ko change kar sahi pen dilaye...
Complaint comments  Read comments Complaint category Electronics & Appliances

Shopclues.com — Payment against failed order not refunded back

 mahitanoy on Jul 22, 2016
On 10th july i tried to make an online payment to shopclues for purchasing one item. I tried to make payment from hdfc bank account. The amount got deducted but order was not placed. I contacted shoclues customer care and raised complain but it was not resolved. Transacting bank: hdfc ref no. Of transaction: 618914779475 date: 10th july, 2016 amount: 458...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues.com — Cancellation of my order 95066971

 K. Renukanand on Jul 22, 2016
Worst services for paid customers by shopclues: my order no: order 95066971 date: 11 jul 2016, 08:16 pm ro service kit exclusive for aquaguard reviva model code: 80991526 rs.2099 is already paid by me online by debit card as product is urgent for me. on 20th i received mail that your order 95066971 has been returned to origin as it could not be delivered to your address & asking me to reorder the same. when i went to reorder it is asking me to pay rs.2099 again. so after repeated requests i am fed up with your services & i demand for refund of my amount immediately as i have to buy somewhere else....
Complaint comments  Read comments [2]Complaint category Online Shopping

Shopclues.com — Courier charges and worst customer care resolution

 Ravi cc on Jul 22, 2016
Hi,

I am not sure why shop clues customer care is so worst where they cannot resolve any issues either product or courier issue or call back resolution.
Here are the problems where i sorted my self personally to my samsung led tv order number: 94318758 (Rs 52994):-

1. Delivery address changed asked by me on next day of order placement but no support from shop clues where each customer care guys explain a different solutions with 48 hours resolution with different ways, finally no help on delivery. Dtdc still didn't deliver to actual address.

2....
Complaint comments  Read comments Complaint category Products & Services

Shopclues.com — Cheat

 Miky Singh Saini on Jul 22, 2016
I order nokia 2220 phone from ur side
Today i received phone, but are not not working, when i insert sim, phone is not working... And even, which charger am recvd... Its not 2220 charger... Ven am plug in chrging point.. Phone shows headphones sign... Am very disappointed...
... 2marow or may b day aftr 2marow
I ll b published press note via newspapers...


Order no-95398186...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues — Products ordered, money given but product not received while shopclues claiming they have sent the products

 dhirajmittal on Jul 22, 2016
I have ordered 4 products on 6th july with order no. 94745376, 94745375, 94745374, 94745372 but received only 1 product 94745375 (black and red flip flop). i even given the payment at the time of order.

I called customer care on 20th july and complaint and they replied that they will call back in 48 hours. today i received a mail that they have sent all the products and will share courier details in another 7-10 days.

This is very unfortunate, they are not even trying to solve the issue and they are not agreeing to the fact that i have not received the product which...
Complaint comments  Read comments Complaint category Online Shopping

Shopclues — Refund for a returned item and poor customer service.

 Madax on Jul 21, 2016
Hi,
My order number: 92308378 and i placed this on 27/5/2016 for the ktech 20kg combo 10-wb home gym. I contacted their email support on 28/5/2016 to cancel the order. I received a reply from them on 31/05/2016 saying that the order was already in transit (Which was not the truth) and they were unable to cancel. So they asked me to refuse the delivery which i did and the tracking has been updated in fedex as"item being returned to shipper". Their website had an update that my refund will be processed by jun 3rd. However, after that i have sent many emails on june 15th, 17th, 23rd. Then i...
Complaint comments  Read comments Complaint category Health & Beauty

Shopclues — Cheating customers

 ARISLAN T A on Jul 21, 2016
I have recently brought a i kall mobile for my personal use through my log in id : arislant@gmail.com. but the phone is dead after 1 hour of usage. the main issue is that the boot logo stuck. is this is a way to treat a regular customer? can i forward this case to consumer court. maybe i should forward because public should aware about this. try to not recommend shopclues in future....
Complaint comments  Read comments Complaint category Online Shopping

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