Toyota Liva Gd — Defective Car

Address:

South West Delhi, Delhi

I bought a Toyota Liva From Galaxy Toyota , G-6 Vasant Square Mall Plot A Sector B, Pocket 5 Comunity Centre Vasant Kunj, New Delhi 110070 on 12th Nov 2012
1.Poor Quality Shockers


After a week of driving around I asked the person who sold the car to me Mr Tofique Khan that the shockers of the car we no good as bottom of the car touches ground once we go over speed breakers or bumps.He advised me that on the first service the will check.

In the first service today I was taken for a test drive and told by the person who was conducting the test drive that the shocker problem is inherent problem of with this car.

After that I call the person who sold the car to me and he advised that he will discuss the matter with Mr Harsh the service incharge at B243 Okhla Phase one.


After I gave the car for srevice which was to be delivered back to me in 2 hrs the same would be delevred to me by 3.00 PM. I feel you don value other peoples time

However I got a call from Mr Harsh once I took a auto rickshaw back home and he told me that they would replace the shockers free. This is not the issue the issue is why do you use bad shockers in a car or your QC is currupt.

As the shockers go bad just after I have driven the car 853 Kms.

The service manager was smiling of the opeion I am Unluck.

I told him that after spending so much I have to cry like this I pray to God that one day same thing should happen with him and then he would understand what is my plight.

This a shameful way to treat your customers or this is the way Toyata treets its customers

I told him that it tend amount to cheating and rule of law still prevails in India.

Gear Shift:

The gear shift system of the car is as hard as that of a Truck. I discussed this issue with your service adviser. It seems this is also a Inherent issue in the car.

When you put reverse gear and reverse and move forward and then put the gears fast ( required during parking in Delhi) the car goes to reverse gear instead of going forward.

What I mean to say why do you cheat customers like this or you are also currupt
The seats
The seats of the car are so bad that when you sit on them for 1 hrs and your back starts hurting
I have also registered a complaint with the customer care Complaint No DCM[protected] but the also dont hear they say that they will talk to their seniors when I asked there seniors number & address they dont have
I think only God can only help me

Regards

Harprem