[Resolved] CC Avenue — bharat gas online payment

reona sequeira

from Mumbai, Maharashtra

Address:

Dakshina Kannada, Karnataka, 575006

I have booked bharat gas lpg cylinder on 29/08/2019 and made online payment using upi. Amount ₹ 554/- was deducted from my account but still it showing payment status as pending on bharat gas cylinder booking site. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction get failed.

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Oct 2, 2019

Complaint marked as Resolved

CC Avenue customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2019

CC Avenue Customer Care's response Dear Customer

In order to help you more precisely we request you to provide us with following details.

1. Order Number of transaction (if available).
2. Amount of transaction.
3. Date of transaction.
4. Bank name, Bank Transaction ID, Reference Number, eg (CCADA2BHF547 or[protected] Authorization number(6 digitAuth code) or trace number.
5. which Payment Mode was used while doing the transaction (Net banking, credit card, debit card, wallet, UPI)
6. Website name on which you performed the transaction.
7. Email-address and Name entered while performing the transaction.
8. if done through debit or credit card kindly provide card number eg (first six no 123456*******1234 last four number)

Warm Regards,
CCAvenue Technical Support Team.