CC Avenue — Money not refunded

Address:

52, Sadbhavna Apartments, IP Extension, Delhi 110092

Reference number:[protected]

Date Of incident: 21st July 2023

CCAvenue has not refunded my money, they have made false claim about refunding money to my account and the timeframe they gave was 2-4 days.

10 days have elapsed, and the money is not reflected on my account, the customer support is unresponsive, the CCAvenue payment gateway are clearly in breach of their legal obligation.

Amount not refunded = 3168/-
Reference number:[protected]

Kindly do the needful, as it's already beyond reasonable timeframe.

Thankyou