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CC Avenue — Online Payment to DVOIS Internet Services through CCAvenue Payment Gateway,Amount Debited from Account,Trnx status is Awaited

Hi,
I made online payment to DVOIS Broadband Internet services on 4th Jan 2023 of Rs.470 for renewing internet account.

Amount got debited from my bank account but Transaction status is Awaited and Merchant account has not received amount.

CC Avenue Ref No[protected]

It's been more than 24hrs still Transaction Status has not changed and I have not received refund of my amount.
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Comments

Today More than 48hrs still No response from CCAvenue, please let me know what u are doing with money?
Is there any TAT(Turn around time) your company follows?
Reply
Today is 5th day of transaction, still these people have not resolved my issue. they are not ready to tell where hell money is gone.
Neither merchant says they received amount, Nor Bank has received refund.
I have mailed 20-30 times now, everyday I sent 5-10 mails no response on even 1 mail.
Please help!!!
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