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[Resolved]  Central Bank Of India — Refund not processed to my account

I canceled my e-ticket of IRCTC through the app on 29th December 2021. According to IRCTC refund has been processed to the payment gateway on 30th December 2021. I used Razorpay as my payment gateway. Through Refund id, I checked and from their part refund was initiated on 30th December 2021. Reference Number[protected]

I went to my Home branch with an application requesting to investigate this refund and I was told that 'No such Transaction was found.'

Please kindly look into it and process a refund.
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Jan 22, 2022
Complaint marked as Resolved 
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can you please guide me how did you resolve the issue
i have a similar problem, bank couldn't solve it for past 8 months i am following it up
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