CESC (Calcutta Electric Supply Corporation) — Non-cooperation / lack lustre approach

Address:

Kolkata, West Bengal

My consumer no is [protected], customer id [protected], meter no 3972743. On 13/08there was spark and meter was burnt. Yr breakdown no was contacted several times & docket no [protected]/ [protected]/ [protected] was issued with assurance that it would be resolved within 2hrs. However after 3 hrs the repair team arrived and declared that the meter was burnt n need replacement & for that we have to deposit the amount in CESC office & then only it would be restored. We requested Mr. Subhendu to get it done n were ready to pay in cash or amount to be included in the next bill but he was very rude n talked harshly. Pl note that in the same building we hace 5 flats n bills are always paid in time and amounts are reasonably high too. We do expect service n cooperation from CESC in return. We are without electricity since y'day evening. Is this how your organisation works? Also persons like Subhendu should be a bit polite while talking with customers. Yr urgent advice would be appreciated. Leena Gupta m/o Vanisha Kumar