[Resolved]  Chevrolet India — Complaint- Sale of Faulty Product to Customer/ Complaint

Address:

New Delhi, Delhi

My younger brother Parikshit Nath was looking out for a diesel car within a price range of 5.30 to 6.50 lakhs. Eventually we searched out for couple of companies like Maruti, Tata and Chevrolet. Within all the three companies we found a very good deal at GLOBUS MOTOCORP PVT. LTD, Main GT Road, Dilshad Garden, Delhi.-95. They were offering a particular model of Sail UVA diesel which was standing at their showroom display at very attractive offers and they gave the reason that this car belongs to their old stock for the current year so to sell out the order new stock they are ready to provide a handsome discount at all sectors including the exchange of my brother's old car which was a Maruti Alto. Now every common/ middle class person looks out to save some money along with fulfilling his/ her needs. So we also did the same and we went on to purchase the car. Until the time we took out the car from the showroom after completion of our paper work for loan approval, all the sales person in the showroom were so coordial and sticking a smiley to their face. But it has been just nearby one month today & my car has done 1111 kilometers only the car has shown a major trouble. We were on highway from Hardwar to Delhi and suddenly a symbol adjacent to the engine oil symbol on the meter started blinking and more suddenly the turbo of the car failed and the car started taking pick up slower than a bullock cart. Just imagine the situation fellows that all the vehicles in that 4x4 highway are brushing by you at a speed of 100-130 kmts/ hr and suddenly you start lingering at 65 kmts/ hr and even more hard you find it to get your car off the road to park it aside. Me any my family would have met a fatal accident for it. When we came back to delhi on the same day we took it to the showroom and asked that is this any kind of major trouble, that time all the showroom sales persons were so busy to sell their products (in-fact cheat other innocent people) that I was merely a trouble some customer for them at that time. They were continuously trying to get rid of me as they thought my compliant will hamper their further sales. After making me wait for one hour they finally sent one driver to get the vehicle to the service center. NOW The service center also belongs to the same dealer GLOBUS MOTOCORP, The service engineer first returned the car to us and said the problem has been rectified. But as we insisted for a further test drive as we were suspicious about CHEVROLET'S COMMITMENTS, to our surprise we found that after a test drive of only 2 kilometers that problem again aroused and this time in middle of a busy city road full of vehicles and pedestrians. Any how we managed to bring the car back to the service station. Again after a thorough check up the engineer finally explained that there is a problem at the ELECTRONIC COMPONENT OF THE CAR. "Un officially he also exclaimed that these cars of CHEVROLET are coming with these kind of manufacturing defects and they are in receipt of many such compliants on this particular model. After a day long schedule and avoiding many urgent works we finally came to the core of the problem. Guys, the electronic component of a car is that part which controls all the electronic functions starting from lights to everything. NOW THINK OF IT THAT A ONE MONTH OLD AND 1111 KILOMETERS DONE CHEVROLET SAIL UVA CAR IS COMING OUT WITH SUCH MAJOR DEFECTS AND STILL CHEVROLET IS SELLING THESE FAULTY VEHICLES TO THE INNOCENT CUSTOMERS TO ARE ACTUALLY TRUSTING THEM WITH THEIR FAITH, MONEY, TIME AND ALSO LIFE AS THESE CARS CAN LEAVE YOU OUT OF CONTROL IN THE MIDDLE OF A HIGHWAY. These cars have inbuilt manufacturing defect and the same was not conveyed to the customer/ complianant and now should the customer deal with a faulty car by paying a price of 5.35 lakhs (approx.) Prithviraj [protected].