Chevrolet India — Damaged the cng system in my car

Address:

Gurgaon, Haryana, 122001

Hello,

I am looking for your help.

I never wanted to bother you for this issue. However, Chevrolet India left me with no other option.

This is with reference to my recent experience at Chevrolet service centre in Gurgaon, Haryana (India). Vehicle Registration No:

I brought my Chevrolet spark to the service centre in Gurgaon, Sec 14 (Aravali Auto), Haryana, India, on 27th May 2016 for regular service.

I informed the service advisor that I have installed the CNG kit in my car. Let me know if you guys are comfortable getting the service done without disturbing the CNG system.

The service advisor was confident and said that we will not touch the CNG system.

He checked everything in my car and prepare the list of things done apart from service. The service advisor prepared the estimate for the all the things which needs to be done.

One of the thing which was supposed to be done was rectification of engine mis-firing.

So they, spend two days and have me wait for 6 hours at their centre, however did not rectify the engine mis-firing problem and also damaged the CNG system in my car.

After two days. The service advisor told me that first you disconnect the CNG system and bring the car to get this repaired.

This is something which I did not expect from Chevrolet India.

If Chevrolet India team is not comfortable working on cars having CNG installed, they should have told the customer at the time of preparing the Job card.

The service advisor prepared the bill (which was aligned with estimate) and asked me to pay. So I made the complete payment as I had no option but to get my car release from their workshop.

I made the complete payment to the service centre, even though my car was not repaired property and also get CNG system damaged.

I went to Chevrolet service centre with the expectations that my car is in save hands. But Chevrolet India team completely changed my thinking about the kind of service Chevrolet is providing in India.

It seems that they just wanted to ensure revenue generation and don’t even bother what happens to vehicle.

I shared the incident with Chevrolet customer care on the next day and got immediate response that they are looking into this.

Later I get a call from Chevrolet Service Centre (Aravali Auto) Customer care manager, she acknowledged the issue and assured me that they will the car properly. She requested me to bring the car on 4th Jun 2016 to the service centre and they will repair the car properly. I will have to bear the cost of CNG disconnection (which is around ₹100-150 as per your service provider). If they would have told me that they are not comfortable working with CNG system, I would have taken my car to some other service centre who are comfortable working on CNG cars. However, I agreed to pay the CNG disconnection charges.

On 4th Jun 2016, I handed over my car to same workshop and till date, the problem have not been rectified.

It really hurts, that ever after making complete payment, my car is not repaired properly and also damaged the CNG system.

Now they are refusing to fix the CNG system which they damaged during the service.

I am not been able to use my car for the last 9 days.

I think, its very important to treat all customers equally, no matter even if they have an entry level car from Chevrolet.

Treating customer with small cars in such a way will not help in building a good image of Chevrolet. We in India have emotional attachment with our cars (specially first car) and we can’t keep quick if such incidents happen.

I request you to please look into this and help me to get this fixed.

Thanks for your help!