[Resolved]  Chevrolet — Warranty Claim

Address:

New Delhi, Delhi

Mr. Manmohan Bhaskar, I am waiting for your reply on below email. Please reply immediately. Regards Sunil Gupta M: +[protected] E: [protected]@thermalalliance.in, From: [protected]@triumphmotors.co.in [mailto:[protected]@triumphmotors.co.in] Sent: 24 June 2014 17:05 To: [protected]@thermalalliance.in Cc: Amit Mishra; GMI CAC Subject: K. A. Mr. Nitin Sinhmar (CAC SR#[protected] /M/s Triumph Motors, Peeragarhi)]] Dear Mr. Nitin Sinhmar, This is regarding to below e-mail concerning your Chevrolet Beat HR31H0759. Hence as per the telephonic conversation with you today afternoon again, on given mobile no : [protected], our Service Advisor (Mr. Raj Kumar) we had again tried to clarify you all the aspects. We are not deny for warranty of your vehicle but accidental case could not covered under warranty. We are awaiting for your approval to complete the job, Kindly give us approval, Because of our parking space concern. Sir, every mail revert to customer will be by default send to GMI. CAC, we never hide anything. Sir, you were very prestigious customer to us. I had personally informed Mr. Raj Kumar (Service Advisor) mobile no : [protected] & Mr. Surender Singh (Service Manager) mobile no : [protected] to take care & they were already in touch with you. Please feel free to contact us in case any other assistance is required. We assure you of our continued support & services at all time. Thanks & Regards, Saravjit Manager Customer Care Service Triumph Motors G-14, Udyog Nagar, Rohtak Road, Peeragarhi, Delhi-110041. Ph: 42010101 Direct: 42010103. Fax:42010132. Mobile: [protected] -------- Original Message -------- Subject: FW: K. A. Mr. Nitin Sinhmar (CAC SR#[protected] /M/s Triumph Motors, Peeragarhi)] From: "SUNIL GUPTA" <[protected]@thermalalliance.in> Date: Mon, June 23, 2014 6:53 pm To: <gmi.[protected]@gm.com> Cc: <[protected]@triumphmotors.co.in>, <[protected]@triumphmotors.co.in>, <[protected]@triumphmotors.co.in>, <[protected]@triumphmotors.co.in> Hello Mr. Man Mohan Bhaskar, You may please read the content of reply received from M/s Triumph motors (Not even copied to you!). First, do we expect such level of investigation in this matter what is being written by Triumph? Second, no one has ever called me yet for any approval, what is being written in email. I only have to call every time and ask. They are again saying that this is not manufacturing fault. Now let me tell you I am a mechanical engineer and design consultant having 14 years of industrial experience. So know a little bit technical things. People like Raj Kumar explaining the technical things without any base is not acceptable. What Mr. Raj Kumar told me is here: • Car is hit from below and a dent came in, what you call an Oil Sump. • Inside the Sump there is a strainer. • Oil circulation stop due to this. • Now as per Mr. Rajkumar, oil sump and other parts were to be replaced and they already replaced. • After replacement, this problem remains as it is. Now you please tell me, what is the use of replacement when problem is not resolved. • After this they took trial and said problem is not resolved. • This time they said a thing what you call is a Turbo, has to be replaced and engine will be fine. Now before you take any approval from me please explain following: • First you have to prove that Oil was not circulating before which now started circulating due to replacement of Oil sump and others parts. • Second why it was replaced when it is a Turbo problem? • Third Please explain if turbo and all it not an internal and part of engine and how it is not covered under warranty. Kindly reply ASAP as its already delayed a lot and my personal work is suffering due to these drama. Remember everyone money is Hard earned money! Regards Nitin Sinhmar / Sunil Gupta M: +[protected] E: [protected]@thermalalliance.in, From: [protected]@triumphmotors.co.in [mailto:[protected]@triumphmotors.co.in] Sent: 23 June 2014 18:05 To: [protected]@thermalalliance.in Cc: Amit Mishra Subject: K. A. Mr. Nitin Sinhmar (CAC SR#[protected] /M/s Triumph Motors, Peeragarhi)] Dear Mr. Nitin Sinhmar, This is regarding to below e-mail concerning your Chevrolet Beat HR31H0759. We are deeply regret for the inconvenience caused to you, Hence as per the telephonic conversation with you on given mobile no : [protected], Our Service Manager (Mr. Surinder Singh) & Our Service Advisor (Mr. Raj Kumar) had already shown you the vehicle in workshop & tried to clarify you all the aspects related to the part Turbo & delay in Confirming you the concern after recieving the vehicle in workshop.Vehicle was hit from front side (Chamber was damaged). We had tried to clear you that this was not a manufacuting fault which could not covered under warranty. We are not deny for warranty of your vehicle but accidental case could not covered under warranty. Sir, we are awaiting for your approval to complete the job, Kindly give us approval. I had personally informed Mr. Raj Kumar (Service Advisor) mobile no : [protected] & Mr. Surender Singh (Service Manager) mobile no : [protected] to take care & they were already in touch with you. Thanks & Regards, Saravjit Manager Customer Care Service Triumph Motors G-14, Udyog Nagar, Rohtak Road, Peeragarhi, Delhi-110041. Ph: 42010101 Direct: 42010103. Fax:42010132. Mobile: [protected] -------- Original Message -------- Subject: K. A. Mr. Nitin Sinhmar (CAC SR#[protected] /M/s Triumph Motors, Peeragarhi) From: GMI CAC <gmi.[protected]@gm.com> Date: Mon, June 23, 2014 5:36 pm To: SUNIL GUPTA <[protected]@thermalalliance.in> Cc: "[protected]@triumphmotors.co.in" <[protected]@triumphmotors.co.in>, "[protected]@triumphmotors.co.in" <[protected]@triumphmotors.co.in>, "Surinder Singh (Triumph Peeragarhi)" <[protected]@triumphmotors.co.in> Dear Mr. Nitin Sinhmar. This is in reference to your email to us concerning your Chevrolet Beat. We have gone through the contents of your e-mail and understand your concern, since the matter needs to be investigated in regard to your feedback, our enfranchised dealership M/s Triumph Motors, Peeragarhi is being requested for assistance & clarification on the matter. Also, we are advising Service Manager of M/s Triumph Motors to provide you necessary possible assistance in the matter. We thank you for writing into us and giving us the opportunity to be of assistance. Warm Regards ManMohan Bhasker Customer Assistance Center Chevrolet Sales India, Gurgaon  e-mail - gmi.[protected]@gm.com www.chevrolet.co.in From: SUNIL GUPTA [mailto:[protected]@thermalalliance.in] Sent: Monday, 23, June, 2014 10:23 AM To: GMI CAC Cc: [protected]@thermalalliance.in Subject: Complaint - Chevrolet Beat Hi, I own a Chevrolet beat. Number HR31H0759 This email is regarding the severe problem I am facing with my Beat car and the quality of service offered by you dealer Triumph Motors, Peeragarhi, Delhi. I Would like to brief you how badly your dealer handles customers: • On 19th June 2014, suddenly my car problem started. Engine oil wiped out completely and don’t know where it gone. No leakage was found by me. Red indicator light up in the dash board. • On 20th June 2014, I called you service dealer Triumph Motors, Peeragarhi, Delhi for check up and service. They charged me Rs.150 for Pick and drop. They picked the vehicle around 2.00 PM on 20th June 2014 and took it to their service centre which is 1 Km from my office. • Whole day passed and I didn’t received any call from them. I was unaware where my vehicle is. • So in evening I called up the guy who picked my car. He said me to call at service centre. I called up but they were not able to find my vehicle and responded me to call in morning. • This is the level of service wherein your dealer never responds to customer and surprisingly not even able to find the vehicle coming in the workshop. • Anyhow next day I have to go to service centre myself whereas I have paid Rs.150 already for pick and drop. There also for about one hour no one responded. • Suddenly one service advisor came and started giving me reasons for this service quality. Now the best part which is about the problem of car • They saying that Oil sump below the car is damaged and Oil stopped going to engine so they have to replace it and vehicle will be fine. • They said about Rs.7000 approx. for this cost. • I agreed and they changed it. But the problem remains as it is. • Now they saying Turbo in the engine is to replaced and will cost around 15, 000. Do I look like a fool that whatever Chevrolet dealer will say, I will agree. Engine is under warranty of about 1, 00, 000kms whereas car had run only 54, 000kms. This is the quality if cars Chevrolet is making. The incidence shows the worst quality of service offered by Chevrolet. Best part is they never called me. Every time I have to call and ask. Note that this problem is inside the engine and hence as per warranty clause is to be resolved free of cost by Chevrolet. I am not sure this email will resolve my problem or not but this is sure that if it’s not I will be ready with the notice from the Consumer court which will cost me Rs.150 only to take Chevrolet to the courts. Please resolve. Remember Today is 23rd June 2014. Regards Nitin Sinhmar / Sunil Gupta