Chocotown — Irresponsible customer service. Wrong product delivered.

Address:	Office No 13, Cardinal Gracious Rd, Mota Nagar, Andheri East, Mumbai, Maharashtra 400059. Country: India.
Website:	www.chocotown.in

I had ordered (order no #3857) galaxy Jewels chocolates gift box 200gm x1 on 27 june 2022 04:44 pm. I received my package on 2nd July . I was shocked to find out a box of “ After Eight” chocolate! This was supposed to be a gift i wanted to present within a week. Despite waiting for several days, i had received an entirely different product.

I have to say this company’s service is horrible!
Since then, I have been constantly mailing to chocotown to return my money or the desired product within a week. But haven’t received any favorable message. They said they would send me the new shipment tracking address. But it has been a week. They have stopped responding to my mails.
why run a firm if you are not capable to deliver the right product? I came across this company’s reviews with the exact same complaints. Unfortunately, i had received my order by the time. They have delivered noodles instead of coffee!
I want a compensation no matter what. I have lost my money and time over this company’s irresponsibility. I want my money back.