Cholamandalam Ms General Insurance Co. Ltd — Insurance is not transferred

Its been 3 months now since i request chola MS to transfer my car insurance from previous owner to me but the same is not transferred till now. I have dropped several email regarding this. I also contact insurance agent several times but they didn't transfer my insurance.
Kindly make it arrange to transfer my insurance.
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    Cholamandalam MS General Insurance Phone
    +91 44 3044 5400 [Local]
    +91 44 3098 5300 [Abroad]
    Cholamandalam MS General Insurance Address
    2nd Floor, "Dare House", No. 2, NSC Bose Road, Chennai, Tamil Nadu, India - 600001
    View all Cholamandalam MS General Insurance contact information