Cholamandalam Ms General Insurance Co. Ltd — mis selling for cargo insurance policy

Address:Chennai, Tamil Nadu, 600001

Policy no 2455/00008832/000/00 is getting wrongly selled, where the condition of claim is on the vehcile on which cargo travelled, how can that be selled to end customer who even don't know how his/her consigement is go to come.
I booked my cargo from chaudhary logistic pm and asked then to cover it via insurance so that if some thing happens while transit i can get it covered under insurance.
When i got my consigment find my tv got replaced by non operation degraded tv and sofa cum bed damaged, now when i complained chaudhary logistic pm they are not entertaining me and insurance company come up with clause which are out of my understanding.
They selled the policy in name of me and expecting details from chaudhary logistic pm who is not ready to hear form me now.
Also they asked me not to put an fir initially and now they are not even helping me.
I am in touch with below contact in chola m.
Chola customer care[protected]
Chola survivor - [protected]
Chola claim - [protected]
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Cholamandalam MS General Insurance customer support has been notified about the posted complaint.
Sep 19, 2017
Updated by neerajjais
adding all the documents
Complaint comments 

Comments

Please complete my claim no 1870028.
its already deley

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    Cholamandalam MS General Insurance Phone
    +91 44 3044 5400 [Local]
    +91 44 3098 5300 [Abroad]
    Cholamandalam MS General Insurance Address
    2nd Floor, "Dare House", No. 2, NSC Bose Road, Chennai, Tamil Nadu, India - 600001
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