Cholamandalam Ms General Insurance Co. Ltd — Stupid reason of rejecting my bike claim by cholamandalam

I purchased a second hand bike in the lockdown caused due to covid pandemic, cause of which i wasn't able to get bike transferred to my name. When i purchased the bike i knew the importance of insurance and i was the one who purchased the insurance. at that time the company didn't asked me whether i am the registered owner or not, they just focused on doing the insurance and nothing else.
Now, I was going to agra to visit my relatives and as well as bring their Id's to get the N.o.c for the bike as I am a resident of Ghaziabad and my bike which i have purchased is of Delhi's registration cause of which the bike cannot be transferred to my ID and it will only be transferred to someone's ID whose resident is at least 200 km away from delhi.
So, as I was going to agra, on the way i met an accident near agra because of some pedestrians crossing the road blindly and a car at the same time taking a u turn. I felled from the bike before and by God's grace was unharmed but the bike had some damage.
I called my relatives at the accident spot was not much far from their resident. They came and we towed the bike to the nearest showroom and filled the claim form.
after 2-3 days I got a call for inspection of the accident spot. I agreed and went for inspection and showed them the accident spot.
Now, After 1.5 month of inspecting The officials of the cholamandalam are telling me that your claim will get rejected as you are not the owner of the bike, even then when i have given them the statement of the bike's registered owner in which he says that he doesn't have any problem regarding all this issue.
I just want to know that when i was purchasing the insurance why didn't the company asked, enquired and inspected whether i am the registered owner of the bike or not and then why are you rejecting my claim even after talking to the registered owner that he doesn't have any problem and is ready still to give the statement.
This was really not expected by me from this company.
If you still can help me out, Please I would be highly obliged and if not then you would be losing not only one customer that is me but also as many as customers whom i am gonna tell about this throughout my whole life.
My claim intimation no. is [protected]