Chupchaplelo — I purchased online - samsung power bank - it is damaged and not working

Website:

www.chupchaplelo.com

I ordered this 20000 mah samsung power bank on 02/05/2016 with which a multi port device was free. It arrived fast but the product was duplicate and old and broken cover and doesnt keep charge and gets discharged in say around 2 mins. I have ordered 20000 mah but received 16800mah. I have complained on their site but no response at all. I attached below the invoice and my email complained also.


Hello anilkumar m k

Thank you for placing an order with us.
If you want to check the order status please visit your order on chupchaplelo.

Order date:[protected]t11:47:08.989z

Billing address

Anilkumar m k
Mgs logistics, opp. Csez, seaport airport road, kakkanad,
Ernakulam - 682037
[protected]
Kerala | in


Delivery address

Anilkumar m k
Mgs logistics, opp. Csez, seaport airport road, kakkanad,
Ernakulam - 682037
[protected]
Kerala | in

Order id: oid384494


Sold by: chupchaplelo.com
Image product unit cost units amount


Combo of samsung 20000mah power bank with 3 port usb smart charger hub


Inr 599.00


1


Inr 599.00

Cash on delivery:


Inr 100.00

Order total:


Inr 699.00
Email to : [protected]@chupchaplelo.com
Sir/madam,

I received the product today which i have already booked online. But there are some problems that i booked 20000mah samsung power bank (See the above bill) but i got 16800mah power bank and. More over that is an old piece because it is very mutilated and broken the cover. Therefore you have to return back the product and refund my cash or dispatch a brand new product same as per the bill description.

Expecting that you will take immediate actions for the same.

Regards