Cinemax — Unimpressive Service

Lopa Marissa Zacharia

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I Ms. Lopa Zacharia would like to bring to your notice that on 12th July 2014 we had booked a movie at Eternity Mall (Thane) 10:30 PM show for Humpty Sharma ki Dulhaniya however the movie started post 11:00 PM. We do understand minor errors here and there but if it was a mistake by the cinemas then you guys should have cut down on the advertisements and trailers and covered up for the loss of time. As it was a 02:30 hrs movie the ideal time of the movie end time was 01:00 AM and we were okay with this as we had to catch the last train at 01:30 AM from Thane station and had calculated the time accordingly. Because of the delay from your end we had to leave early and missed on 20 mins of the movie. This is completely unprofessional and unacceptable as we did not get value for our money. After going through all this I expect an explanation and a commitment that this wont repeat in future else we will have to consider other cinema options and will also publish this incident to the maximum that we can.

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Lopa Marissa Zacharia

from Mumbai, Maharashtra

I Ms. Lopa Zacharia holding contact number would like to bring to your notice that on 12th July 2014 we had booked a movie at Eternity Mall (Thane) 10:30 PM show for Humpty Sharma ki Dulhaniya however the movie started post 11:00 PM. We do understand minor errors here and there but if it was a mistake by the cinemas then you guys should have cut down on the advertisements and trailers and covered up for the loss of time. As it was a 02:30 hrs movie the ideal time of the movie end time was 01:00 AM and we were okay with this as we had to catch the last train at 01:30 AM from Thane station and had calculated the time accordingly. Because of the delay from your end we had to leave early and missed on 20 mins of the movie. This is completely unprofessional and unacceptable as we did not get value for our MONEY. After going through all this I expect an explanation and a commitment that this wont repeat in future else we will have to consider other cinema options and will also publish this incident to the maximum that we can.