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I am sorry to inform you that I am also a frustrated customer (like you) who tried to book tickets on cinepolis site on 16th April. Although 600/- Rs. were deducted from my account I didn't get any notification from fun cinemas. I checked the status of the transaction with both SBI and the merchant ccavenue. I got confirmation from both that the money was received by the concerned body (cinepolis). The most annoying thing is that the contact no. for customer care mentioned above is a wrong no.Someone else is replying when I tried to call that no. After reading the comments below by so many people, I genuinely feel it's a case of fraud and the concerned body should be punished for such irresponsible and untransparent behaviour.
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+91 99 5885 5033
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