Cinepolis India — Credit card charged but ticket not issued

Address:

560100

I was trying to buy online ticket for jungle book movie. On friday 15/04/2016 i went online to cinepolis website for royal meenakshi mall, bannerghatta, bangalore and booked three (3) tickets for 1:35 pm show for sunday 17/04/2016. I paid the total amount of rs.1, 041.54 thru my credit card ending #3003. After processing the payment they never issued the tickets to me. I got transaction sms from my credit card company as usual for every single transaction i make on my card. But no information regarding the refund of the amount charged to me from cinepolis. Please help.