Cinepolis India — For refund and tickets not booked

Cinepolis India — For refund and tickets not booked

U Utpal prajaps from Vadodara, Gujarat Dec 20, 2023 Dec 21, 2023 This thread was updated on Dec 21, 2023

Utpal Prajapati from Vadodara, Gujarat, India. I booked a ticket for Dunki at Inorbit Mall Vadodara (Gujarat ). The payment was done through Phone pay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation about tickets.I have attached the screenshot of the booking screen and the payment for your reference. Kindly do the needful, please "refund". Many thanks! Ticket Booking Information: Patron: Utpal Prajapati Email: [protected]@gmail.com Movie: Dunki Show Date & Time: thur 21st 10:40 PM Tickets : 5 tickets Payment mode: phone pay Paid: 1518 +1 photos Was this information helpful? No (0) Yes (1)
Cinepolis India customer support has been notified about the posted complaint.
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Cinepolis India Customer Care

from Delhi, Delhi

Dec 21, 2023

Verified Support

Hi Utpal,

We are already looking into your concern. However, you can count on us as we are continuously following up with our team regarding the same. Kindly allow us some time, we'll update you soon.

Regards,
Team Cinepolis

Utpal prajaps's [Complaint's author] reply, Dec 27, 2023

According your mail 5 to 7 working days issue is still not solved. And on your support Cinepolis mail also not responding on any of my mails.
So kindly look into this and solve this problem