[Resolved] Cinepolis India — online ticket money deducted but ticket not issued | |||
On 14th of sep i had booked 2 tickets online for ₹350 at cinestar majiwada thane w, money was deducted but ticket was not issued. I messaged cinepolis on twitter who assured me refund and asked me to book tickets again i did that. Later after few days they revert saying they haven't received any payments. I gave them receipt of payment for which they said they will get back but till date they are just ignoring the situation and giving me run around. Request you to look into this matter Was this information helpful? | |||
Nov 19, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Oct 07, 2019 Cinepolis India Customer Care's response Dear Terry, Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88793) in the subject line so that our team can assist you. Contact number: Email ID: Regards, Team Cinépolis Verified Support Oct 09, 2019 Cinepolis India Customer Care's response Dear Terry, We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88793) in the subject line so that our team can assist you. Details Required:- Contact number: Email ID: Regards, Team Cinépolis Verified Support Oct 09, 2019 Cinepolis India Customer Care's response Dear Terry, Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance. Regards, Team Cinépolis Verified Support Oct 19, 2019 Cinepolis India Customer Care's response Dear Terry, Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance. Regards, Team Cinépolis | |||
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