Cinepolis India — payment charged twice

Address:

Hyderabad, Andhra Pradesh

hello, I am Surya Pavan.P visited cinepolis, Kukatpally, Hyderabad on[protected] for movie - uttama villan at 9.30 am show, for 2 tickets @ rs 300, i had used my debit card and when it was first swiped the amount was deducted but transaction has failed. so i swiped it again and 2nd time it was fine we got tickets. the person did not give any slip for the transaction as there was no rolls. but any way i have the transaction ids for both transaction in my bank statement.when i called around 20times once they lifted the call and said IT person is not available. now the theater is far from my place so how to get my money back??