Cinepolis India — Regarding Tickets

Address:

Plot no 17 , F3 Sairam Constructions Sri kamatchiamman Homes Sakthi Nagar, Mangadu - 600122. Land mark - Near Sakthi nagar water tank

I booked tickets for leo movie on 19th October 2023 early morning using my credit card in cinepolis app. The amount was debited from my card but the booking was cancelled. No message I received after the payment after the money was debited and it's been 3 days since this happened. I called the BSR mall thoraipakkam, Chennai branch but they are not responding properly. I booked tickets for the BSR Mall Cinepolis in Chennai, Tamil nadu. I even have the order id for the tickets please do refund my money. Order ID :[protected]. Contact me on [protected]@gmail.com, [protected].