Cinepolis India — Snack order delivery to seat denied

Address:	Thane, Maharashtra, 400606
Website:	www.cinepolisindia.com

I had been to watch movie @ Viviana Mall 5.40 show star wars on 3rd Jan. since I reached the multiplex 5:10, i didnt want to buy a hot dog so soon..it would have become cold...The lady at counter denied to accept my request for delivery on seat as her shift was changing. She redirected me to place order with Audi Usher. Unfortunately the movie started @ 6:15 pm...I approached the usher who said he will pass by my seat (noted my seat numbers too) in 15 min to take orders. None came...Surprisingly, orders were served on seat to other guest. Obviously taken at other snack counter. In the interval i approached the customer care desk and asked for Audi Manager and was introduced to one Mr. Nitin...narrated the incident and asked for complaints book...they have none...instead offered a visitors book...Except apology he had nothing to say...I the entire arguement, i missed 20 minutes of my movie... There is no senior person to take erring staff at task...and practising such old methods in era of tech...shift change is no reason to prevent seat delivery orders. If Cinepolis is not capable to provide this service then they should allow patrons to carry their own food and not prevent patrons to carry outside food under pretex of security...I petition for allowing patrons to carry their own food in the multiplex premises as Cinepolis fails to undertake n execute orders