[Resolved]  Cinepolis — Online transaction failed and money deducted

Address:Bangalore, Karnataka, 560078
Website:www.cinepolisindia.com

I had to buy one ticket for Jungle Book in Cinepolis meenakshi mall ban Nerf Hart a road. First I tried booking online through their website but the transaction failed. Next I tried booking through their Android app but again the transaction failed. In both the cases the money got deducted from my bank account. Please help me getting my money back. I have attached the snapshot of the transactions of my bank.
My details are as below:
Brijesh S
[protected]
[protected]@gmail.com
+1 photos
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May 7, 2016
Complaint marked as Resolved 
The cinepolis refunds takes a lot of time. My money got refunded after two weeks. I tried to complain in the feedback section of their website but it din work. Later I called their customer care 0806708011 and got to know that we need to give a written complaint by going to their cine polis customer care
Cinepolis India customer support has been notified about the posted complaint.
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